Vacancy Description:

Our client is seeking a Customer Services Officer.  The successful candidate will be first point of contact for bank customers and help provide them with a great customer experience by taking responsibility for ensuring that our Service Level Agreements are met.  By ensuring that you are knowledgeable and keep on top of your personal training and development so that our client offers their customers the best possible service and advice at all times.

Person Specification:

The ideal candidate will have at least 2 years banking experience, excellent Customer Service /Telephone Skills and inter-personal skills  and attention to detail.

Key Information:

This position is within an international bank based on the Isle of Man.

Vacancy Description:

Our client is seeking a Premier Associate. The successful candidate will be responsible for listening to customers to identify and understand their needs, identifying sales opportunities and seeking to provide the right solution to meet your customers needs, taking ownership to resolve a range of customer queries including Lost & Stolen, transfers, Payments, complaints & emergency situations, providing excellent service, going above and beyond customer’s expectations on every single call and complying with the regulations and procedures that govern our business and products.

Person Specification:

The ideal candidate will have strong professional communication skills, both oral and written, good IT skills, a preference to work with minimal supervision and take appropriate responsibility for your actions and experience of working in a flexible and dynamic environment and be able to work shifts.

Key Information:

This position is within an International Bank based on the Isle of Man.

Vacancy Description:

Our client is seeking candidates to join a dynamic team that consists of 11 Premier Officers and reports into the Fulfillment section of the Bank. The successful candidate will have a responsibility to reinforce the Bank’s brand and deepen relationships with new to bank Premier customers.

The role involves helping a new customer to get his/her account up and running and to fully understand all the benefits and services that the Premier status has to offer. The Premier Officer will encourage the funding of the account, registration for Internet Banking and deliver a legendary customer experience.

Person Specification:

The ideal candidate will have commitment to provide world class Premier service, commitment to achieving performance targets, initiative and lateral thinking to provide tailor made solutions, Microsoft Excel and Word, a proven ability to work as part of a team, the ability to work to set service level agreements, be self motivated, driven & positive nature and customer driven with strong focus on service quality.

Our client is ideally looking for candidates from a banking/hospitality background and experience working in a team environment and to targets.

These positions are temporary with a possibility of becomming permanent.

Key Information:

This position is within a leading International Bank based on the Isle of Man.