We have an exciting opportunity to join an iGaming group as a Research Analyst & Sales Assistant. You will work closely with the Head of Sales, Head of Account Management, and Account Managers to provide full administrative support. The Role... Your core duties will include: Leading market research and lead generation processes Managing and updating the CRM, plus any documentation as required Undertaking competitor research, and presenting findings Researching new leads, and do pre-qualification based on findings About You... You will need: Experience in the gaming industry and an understanding of software development processes is advantageous Good understanding of both qualitative and quantitative research methods Experience with a CRM (Jira) Strong analytical skills, and experience in gathering, manipulating, interpreting and presenting data The Reward... Competitive salary Central Douglas located office with flexible / hybrid working policy

We have a brilliant opportunity to join an international life assurance provider on a permanent basis as a Complaints Specialist. This position would be investigating and resolving complaints thoroughly, accurately and without bias ensuring a fair outcome. The Role... Your core responsibilities will include: Fixing customer detriment and offering appropriate redress, taking customer vulnerability and personal circumstances into account Completing investigations and issuing responses within stated service and regulatory timescales Learning from our complaints by investigating root cause and ensuring preventative actions are identified, logged and implemented Delivering complaint training and coaching to team members across Customer Services. Producing reports and MI where required. About You... You will need: Knowledge of Retirement & Investment Products advantageous Competent user of technology with strong PC skills including knowledge of Microsoft Office packages Excellent Customer Services Experience Analytical with the ability to identify trends and root cause and identify solutions The Reward... Competitive salary with a full company benefits package. Douglas Office

An exciting opportunity has arisen for a Lending Representative. This is a sales-based role and you will sell products and services, maintain close relationships with new and existing clients, prepare loans for approval and organise repayment methods. The Role... In this diverse role, no two days are the same, on a daily basis you will: Liaise / Correspond directly with clients/stakeholders Evaluate, prepare and approve loan applications in line with Policies and Procedures Meet with applicants to obtain and discuss information relating to loan applications Provide a complete loan application with explanatory notes for approval of the underwriter Answer loan queries relating to current and potentially new customers General administrative duties and updating of Group databases Undertake regular solicitation About You... You will have at least a ‘C’ in GCSE English and Maths or equivalent along with: At least one-years’ experience of working in an office or sales environment would be advantageous Confidence to sell products and services in person and over the phone Passionate about customer services Enthusiastic and a willingness to learn Proficient ICT skills with proven knowledge of Microsoft Office and varying databases The Reward... You will be based in the Centre of Douglas and will receive: Salary commensurate with experience Excellent benefits package

We are recruiting for a number of exciting new roles in our clients Investments department in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company The Role... Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements About You... Excellent written and verbal communication skills Work well within a very busy team environment Adaptable Good planning and organisation skills Good numerical skills Solid IT skills Any relevant work experience in an office or finance sector would be desirable but not essential The Reward..... Along with various benefits and salary based upon experience there is also: Car parking On site Coffee Shop and Gym

We are recruiting for a number of exciting new roles in our clients Investments department in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company The role... Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements About you... Excellent written and verbal communication skills Work well within a very busy team environment Adaptable Good planning and organisation skills Good numerical skills Solid IT skills Any relevant work experience in an office or finance sector would be desirable but not essential The rewards..... Along with various benefits and salary based upon experience there is also: Car parking On site Coffee Shop and Gym

Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries The Role... The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include Provide first line of customer support, answering calls and online enquiries Providing support and advice on technical and general customer queries Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk Various administration tasks Customer registrations Data input Maintenance of customer data in internal systems, reporting and additional activities as required About you... The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with Excellent customer focus, empathy and experience of working in a customer facing role Must have strong technical knowledge to support broadband, mobile and home phone problem solving Superb telephone manner and listening skills Strong relationship and networking skills Willing to work outside normal working hours to provide customer focused support shifts Ability to produce accurate, good quality work Well organised and methodical Demonstrate an interest in current and future technology The Reward... A highly competitive salary and excellent benefits package are on offer Part Time hours - 25 Flexible on days /hours worked  

Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries The Role... The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include Provide first line of customer support, answering calls and online enquiries Providing support and advice on technical and general customer queries Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk Various administration tasks Customer registrations Data input Maintenance of customer data in internal systems, reporting and additional activities as required About you... The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with Excellent customer focus, empathy and experience of working in a customer facing role Must have strong technical knowledge to support broadband, mobile and home phone problem solving Superb telephone manner and listening skills Strong relationship and networking skills Willing to work outside normal working hours to provide customer focused support shifts Ability to produce accurate, good quality work Well organised and methodical Demonstrate an interest in current and future technology The Reward... A highly competitive salary and excellent benefits package are on offer