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    Client Services Support, Temporary, Isle of Man

    PP10124
    Customer Services & Sales
    Temporary/Contract
    Not specified
    An international corporate pensions organisation, is currently seeking a Spanish Speaking Corporate Client Services administrator for a 12 month fixed term contract .



    The Role...

    You will have contact with large multi-national organisations and will need to respond to their different requirements including

    Liaising with scheme administrators.

    Investigating and resolving queries to internal and external customers Producing timely and accurate management information.

    Ability to prioritise to ensure key financial tasks are completed within agreed time frames.

    Working with Corporate Relationship Management Team to ensure excellent service is provided to key schemes.



    About you...

    You will have previous experience working with in a customer centric position, providing a world class customer service and

    Previous financial service industry experience in a similar role is preferred within a customer service environment.

    Fluent in Spanish

    Experience of identifying and interpreting Corporate AML requirements

    Highly organised with great attention to detail who seeks ways to improve processes



    The Reward...

    Based at a state of the art headquarters, with free onsite car parking you will receive

    An attractive salary and generous benefits package for an employer who is committed to continuous improvement, offering access to a comprehensive range of training and development opportunities.



    Get Notifications for similar jobs

    Customer Support Officer, Permanent, Isle of Man

    PP10118
    Customer Services & Sales
    Permanent
    Entry Mid Level

    Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

    The Role...
    The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
    Provide first line of customer support, answering calls and online enquiries
    Providing support and advice on technical and general customer queries
    Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
    Various administration tasks
    Customer registrations
    Data input
    Maintenance of customer data in internal systems, reporting and additional activities as required

    About you...
    The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
    Excellent customer focus, empathy and experience of working in a customer facing role
    Must have strong technical knowledge to support broadband, mobile and home phone problem solving
    Superb telephone manner and listening skills
    Strong relationship and networking skills
    Willing to work outside normal working hours to provide customer focused support shifts
    Ability to produce accurate, good quality work
    Well organised and methodical
    Demonstrate an interest in current and future technology

    The Reward...
    A highly competitive salary and excellent benefits package are on offer
    Part Time hours - 25 Flexible on days /hours worked
     

    Customer Support Officer, Permanent, Isle of Man

    PP10117
    Customer Services & Sales
    Permanent
    Entry Mid Level
    Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

    The Role...
    The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
    Provide first line of customer support, answering calls and online enquiries
    Providing support and advice on technical and general customer queries
    Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
    Various administration tasks
    Customer registrations
    Data input
    Maintenance of customer data in internal systems, reporting and additional activities as required

    About you...
    The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
    Excellent customer focus, empathy and experience of working in a customer facing role
    Must have strong technical knowledge to support broadband, mobile and home phone problem solving
    Superb telephone manner and listening skills
    Strong relationship and networking skills
    Willing to work outside normal working hours to provide customer focused support shifts
    Ability to produce accurate, good quality work
    Well organised and methodical
    Demonstrate an interest in current and future technology

    The Reward...
    A highly competitive salary and excellent benefits package are on offer

    Customer Service Representative, Permanent Job, Isle of Man

    PP10109
    Customer Services & Sales
    Permanent
    Mid Senior Level
    A rapidly emerging Bitcoin and Fintech organisation with ambitions plans are currently seeking a Customer Service Representative to join their driven, talented and mission focussed team in delivering their best in class technology across the globe.

    The Role...
    As a customer service representative, responsible for the delivery of an excellent customer experience you will:

    Undertake virtual face to face calls with high net worth customers on a daily basis
    Assist customers through the onboarding process, fielding account enquiries and solving technical issues, whilst always ensuring the customer receives exceptional service
    Explain products and services to customers in an easy to understand manner
    Investigate, escalate and resolve support tickets in a timely fashion
    Support compliance function to complete KYC/KYB checks on customers when required

    About You...
    You will have previous experience within a customer service based position within an office environment:

    Extensive experience working with high net worth clients
    Experience within compliance support
    Knowledge and experience with Sanctions and other compliance related checks
    Diligent, open minded and willing to absorb new information
    Excellent communication skills over both the telephone and via email

    The Reward...
    Working morning and twilight shifts with the option to work a 24/7 shift pattern, you will receive a competitive salary, working for an ambitious organisation providing training and development

    Senior Enterprise Support Engineer, Permanent, Isle of Man

    PP10090
    Customer Services & Sales, Information Technology
    Permanent
    Mid Senior Level
    Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.

    The Role...
    In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
    Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
    Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
    Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
    Carry out customer requests for changes to managed devices across the managed services portfolio
    Understand and comply with the licence and other regulatory rules applying to the position.
    Work in accordance with the safety procedures and safe working policies of Sure
    Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities

    About You...
    You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
    At least 3-5 years experience in a similar role
    Technical expertise in multiple disciplines listed below
    Cisco CCNA minimum (CCNP preferred)
    Demonstrable experience of working with IP routing and switching environments
    Demonstrable experience of working with firewalls rules, NAT and VPNs
    Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
    VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
    Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
    Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services

    The Reward...
    Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
    Full time, permanent position

    Investments Opportunities

    PP10057
    Customer Services & Sales, Insurance & Insuretech
    Permanent
    Entry Mid Level
    We are recruiting for a number of exciting new roles in our clients Investments department in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company

    The role...
    Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date
    Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
    Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy
    Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements

    About you...

    Excellent written and verbal communication skills
    Work well within a very busy team environment
    Adaptable
    Good planning and organisation skills
    Good numerical skills
    Solid IT skills
    Any relevant work experience in an office or finance sector would be desirable but not essential

    The rewards.....

    Along with various benefits and salary based upon experience there is also:

    Car parking
    On site Coffee Shop and Gym

    Sales Executive, Permanent, Isle of Man

    PP10045
    Customer Services & Sales
    Permanent
    Entry Mid Level
    We have an exciting opportunity for highly motivated and talented sales people to work in our clients expanding team within the Fintech industry.

    The Role
    Your daily duties will be varied, but will essentially involve
    Dealing with a high volume of incoming and outbound client calls

    About You
    Motivated and organised
    Excellent communication skills
    Naturally good at relationship building and retention
    Customer Services and Sales experience, this would be beneficial, but is by no means essential

    The Reward
    Modern working environment
    Flexible with hybrid working and start and finish times
    Great salary, with a fantastic commission structure dependent on your skills and experience

    Customer Service & Operations Analyst, Permanent Job, Isle of Man

    PP10023
    Banking, Funds & Wealth Management, Customer Services & Sales
    Permanent
    Entry Mid Level
    We are currently seeking a Customer Service and Operations Analyst within an International Bank where you will be responsible for investigating both outward and inward payments ensuring the best outcome for the bank and the customer.

    The Role...

    Responding to and investigating queries and payments, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

    Reconcile internal accounts and work with relationship teams to update the customer on the status of their payments.

    Keeping accurate records of day to day operations, logging incidents and identifying trends

    Reviewing manual or ineffective processes which could be automated or enhanced

    Maintaining a focus on improving our customer service and experiences

    About you...

    Experience of analysing and using performance data

    The ability to convey information in a simple and understandable way

    An understanding of contact centre operations and performance metrics

    Microsoft Office skills, including PowerPoint, Excel and Word

    The Reward...

    Salary in line with experience

    Benefits package

    Client Service Executive

    PP9290
    Banking, Funds & Wealth Management, Customer Services & Sales
    Permanent
    Entry Mid Level
    Are you a natural communicator with a knack for building professional relationships?

    We have several opportunities for talented individuals to join an international bank as Client Service Executives. If you have previous customer service experience gained in a professional environment, we want to hear from you!

    You will be liaising with customers across the globe, providing support and guidance via phone, email, online banking and written communication. It will be your responsibility to hold valued conversations with clients in order to gauge their requirements; this is where you can flex your passion for delivering unrivalled customer service.

    This is an incredible chance to join a worldwide institution, where your hard work will never go unnoticed. With an incredible salary of up to £23,000, as well as an array of benefits, can you afford to let this opportunity pass you by?

    If this sounds like the perfect job for you, call us on 01624 665115.

    Customer Service Executive, Permanent, Isle of Man

    PP10239
    Customer Services & Sales
    Permanent
    Entry Mid Level
    We are currently recruiting for an experienced customer service assistant to be actively engaged in customer query resolutions and relationship building at all levels.

    The Role...
    The successful applicant will become an active part of a small, hardworking team, you will both proactively contact customers to ensure they are happy with the service provided and react to inbound customer queries to find a resolution. You will:
    Collaborate with colleagues in own team and the wider business, including suggesting ways to improve systems and service
    Communicate with customers by telephone confidently and with excellent customer service skills
    Strike up conversations with clients and lead communications

    About You...
    To be successful in this role, you will need to be experienced in managing client relationships, in a professional manner, you should:
    Possess excellent communication and computer skills (preferably with experience of sending emails using a CRM system)
    Be forward thinking, self-motivated and comfortable working within a small team in the office, or from home unsupervised
    Have a high level of accuracy when entering data
    Be comfortable with using a computer or dealing with queries on multiple systems

    The Reward...
    Competitive salary and commission
    Flexibility to work from home when required
    Opportunities for learning development
    Free parking

    Senior Sales Manager, Permanent Job, Isle of Man

    PP10001
    Customer Services & Sales, egaming & ecommerce, Marketing & Business Development
    Permanent
    Mid Senior Level
    A well-established international iGaming distributor, with offices across Europe and international clients, are in the process of establishing a new IOM office to act as their operational headquarters. They are recruiting across a number of different teams and positions. As Head of Sales, this is a fantastic opportunity to contribute to the continued success and growth of the group.

    The Role...
    Your core responsibilities will include:
    Spearheading all new B2B deals
    Market research in key areas
    Manage all phases of the sales cycle to successfully close
    Developing and negotiating contracts; integrating contract requirements within business operations
    Identify, design, develop and implement market-driven strategies to achieve revenue goals and the company’s mission
    Attend and represent the company at events and exhibitions

    About You...
    It is essential that the Head of Sales comes from within the gaming sector; that they understand the market, the risks, and have connections with well-known players
    Ability to drive and manage an entire sales cycle as a self-starter advancing through the stages until closure whilst
    Experience with Jira/CRM
    Strong drive for achieving and exceeding targets

    The Reward...
    Competitive salary, the company are also in the process of finalising a formal benefits package
    Hybrid working arrangements

    Customer Service & Operations Analyst, Permanent

    PP10164
    Customer Services & Sales
    Permanent
    Entry Mid Level
    We are looking for a motivated individual to join an international bank on a permanent, part time basis.

    The Role...
    This is an opportunity to make a positive impact to customers and colleagues, as you deliver successful customer and business outcomes, on a daily basis you will:

    Investigating both outward and inward payments ensuring the best outcome for the bank and the customer
    Actively participate in initiatives to improve customer service, processes and procedures
    You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

    About You...
    To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You will also need:

    Experience of analysing and using performance data
    The ability to convey information in a simple and understandable way
    An understanding of contact centre operations and performance metrics
    Microsoft Office skills, including PowerPoint, Excel and Word

    The Reward...
    Part time (15 hours per week), competitive salary. Central Douglas working location.

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