An international corporate pensions organisation, is currently seeking a Spanish Speaking Corporate Client Services administrator for a 12 month fixed term contract .



The Role...

You will have contact with large multi-national organisations and will need to respond to their different requirements including

Liaising with scheme administrators.

Investigating and resolving queries to internal and external customers Producing timely and accurate management information.

Ability to prioritise to ensure key financial tasks are completed within agreed time frames.

Working with Corporate Relationship Management Team to ensure excellent service is provided to key schemes.



About you...

You will have previous experience working with in a customer centric position, providing a world class customer service and

Previous financial service industry experience in a similar role is preferred within a customer service environment.

Fluent in Spanish

Experience of identifying and interpreting Corporate AML requirements

Highly organised with great attention to detail who seeks ways to improve processes



The Reward...

Based at a state of the art headquarters, with free onsite car parking you will receive

An attractive salary and generous benefits package for an employer who is committed to continuous improvement, offering access to a comprehensive range of training and development opportunities.

Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required

About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology

The Reward...
A highly competitive salary and excellent benefits package are on offer
Part Time hours - 25 Flexible on days /hours worked
 

Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required

About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology

The Reward...
A highly competitive salary and excellent benefits package are on offer

A rapidly emerging Bitcoin and Fintech organisation with ambitions plans are currently seeking a Customer Service Representative to join their driven, talented and mission focussed team in delivering their best in class technology across the globe.

The Role...
As a customer service representative, responsible for the delivery of an excellent customer experience you will:

Undertake virtual face to face calls with high net worth customers on a daily basis
Assist customers through the onboarding process, fielding account enquiries and solving technical issues, whilst always ensuring the customer receives exceptional service
Explain products and services to customers in an easy to understand manner
Investigate, escalate and resolve support tickets in a timely fashion
Support compliance function to complete KYC/KYB checks on customers when required

About You...
You will have previous experience within a customer service based position within an office environment:

Extensive experience working with high net worth clients
Experience within compliance support
Knowledge and experience with Sanctions and other compliance related checks
Diligent, open minded and willing to absorb new information
Excellent communication skills over both the telephone and via email

The Reward...
Working morning and twilight shifts with the option to work a 24/7 shift pattern, you will receive a competitive salary, working for an ambitious organisation providing training and development

Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.

The Role...
In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
Carry out customer requests for changes to managed devices across the managed services portfolio
Understand and comply with the licence and other regulatory rules applying to the position.
Work in accordance with the safety procedures and safe working policies of Sure
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities

About You...
You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
At least 3-5 years experience in a similar role
Technical expertise in multiple disciplines listed below
Cisco CCNA minimum (CCNP preferred)
Demonstrable experience of working with IP routing and switching environments
Demonstrable experience of working with firewalls rules, NAT and VPNs
Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services

The Reward...
Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
Full time, permanent position

We are recruiting for a number of exciting new roles in our clients Investments department in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company

The role...
Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date
Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy
Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements

About you...

Excellent written and verbal communication skills
Work well within a very busy team environment
Adaptable
Good planning and organisation skills
Good numerical skills
Solid IT skills
Any relevant work experience in an office or finance sector would be desirable but not essential

The rewards.....

Along with various benefits and salary based upon experience there is also:

Car parking
On site Coffee Shop and Gym

We have an exciting opportunity for highly motivated and talented sales people to work in our clients expanding team within the Fintech industry.

The Role
Your daily duties will be varied, but will essentially involve
Dealing with a high volume of incoming and outbound client calls

About You
Motivated and organised
Excellent communication skills
Naturally good at relationship building and retention
Customer Services and Sales experience, this would be beneficial, but is by no means essential

The Reward
Modern working environment
Flexible with hybrid working and start and finish times
Great salary, with a fantastic commission structure dependent on your skills and experience

We are currently seeking a Customer Service and Operations Analyst within an International Bank where you will be responsible for investigating both outward and inward payments ensuring the best outcome for the bank and the customer.

The Role...

Responding to and investigating queries and payments, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Reconcile internal accounts and work with relationship teams to update the customer on the status of their payments.

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

About you...

Experience of analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

The Reward...

Salary in line with experience

Benefits package

Are you a natural communicator with a knack for building professional relationships?

We have several opportunities for talented individuals to join an international bank as Client Service Executives. If you have previous customer service experience gained in a professional environment, we want to hear from you!

You will be liaising with customers across the globe, providing support and guidance via phone, email, online banking and written communication. It will be your responsibility to hold valued conversations with clients in order to gauge their requirements; this is where you can flex your passion for delivering unrivalled customer service.

This is an incredible chance to join a worldwide institution, where your hard work will never go unnoticed. With an incredible salary of up to £23,000, as well as an array of benefits, can you afford to let this opportunity pass you by?

If this sounds like the perfect job for you, call us on 01624 665115.

We are currently recruiting for an experienced customer service assistant to be actively engaged in customer query resolutions and relationship building at all levels.

The Role...
The successful applicant will become an active part of a small, hardworking team, you will both proactively contact customers to ensure they are happy with the service provided and react to inbound customer queries to find a resolution. You will:
Collaborate with colleagues in own team and the wider business, including suggesting ways to improve systems and service
Communicate with customers by telephone confidently and with excellent customer service skills
Strike up conversations with clients and lead communications

About You...
To be successful in this role, you will need to be experienced in managing client relationships, in a professional manner, you should:
Possess excellent communication and computer skills (preferably with experience of sending emails using a CRM system)
Be forward thinking, self-motivated and comfortable working within a small team in the office, or from home unsupervised
Have a high level of accuracy when entering data
Be comfortable with using a computer or dealing with queries on multiple systems

The Reward...
Competitive salary and commission
Flexibility to work from home when required
Opportunities for learning development
Free parking

A well-established international iGaming distributor, with offices across Europe and international clients, are in the process of establishing a new IOM office to act as their operational headquarters. They are recruiting across a number of different teams and positions. As Head of Sales, this is a fantastic opportunity to contribute to the continued success and growth of the group.

The Role...
Your core responsibilities will include:
Spearheading all new B2B deals
Market research in key areas
Manage all phases of the sales cycle to successfully close
Developing and negotiating contracts; integrating contract requirements within business operations
Identify, design, develop and implement market-driven strategies to achieve revenue goals and the company’s mission
Attend and represent the company at events and exhibitions

About You...
It is essential that the Head of Sales comes from within the gaming sector; that they understand the market, the risks, and have connections with well-known players
Ability to drive and manage an entire sales cycle as a self-starter advancing through the stages until closure whilst
Experience with Jira/CRM
Strong drive for achieving and exceeding targets

The Reward...
Competitive salary, the company are also in the process of finalising a formal benefits package
Hybrid working arrangements

We are looking for a motivated individual to join an international bank on a permanent, part time basis.

The Role...
This is an opportunity to make a positive impact to customers and colleagues, as you deliver successful customer and business outcomes, on a daily basis you will:

Investigating both outward and inward payments ensuring the best outcome for the bank and the customer
Actively participate in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

About You...
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You will also need:

Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word

The Reward...
Part time (15 hours per week), competitive salary. Central Douglas working location.