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    Infrastructure Analyst, Permanent, Isle of Man

    PP10116
    Information Technology
    Permanent
    Mid Senior Level
    We are looking for an infrastructure analyst to be involved in multiple projects from inception through to delivery. The successful candidate will be expected to support the existing infrastructure environment. As part of the role, you will be involved in infrastructure administration, implementation, system maintenance and monitoring platform reporting and documentation.

    The Role...
    The role will suit a candidate who is confident in working with a wide range of core technologies with a focus on exchange and mail services, you will:
    Administer the Groups technology infrastructure in line with the agreed SLAs to support the smooth running of the groups technology stack
    Establish and maintain regular communications with the team and end users regarding IT activities
    Develop business case justifications and cost benefits analyses for IT spending and initatives as required
    Benchmark, analyse, report on and make recommendations for the improvement of IT infrastuture and IT Systems

    About You...
    You should have proven technical experience in an IT operation as well as:
    A solid understanding of Cloud fundamentals, including, Microsoft Windows Server 2016 and 2019 operating systems, Microsoft Windows 10 & 11, Microsoft Active directory management and configuration, Microsoft Teams, Backup and replication concepts, Citrix and Mimecast
    Experience in IT infrastructure maintenance support and design
    Ability to apply IT in solving business problems
    Ability to present ideas in business and user friendly language
    Highly self motivated, proactive and strong attention to detail

    The Reward...
    The successful candidate will receive:
    Full time, competitive salary
    Benefits package
    Douglas working location

    Get Notifications for similar jobs

    Senior Enterprise Support Engineer, Permanent, Isle of Man

    PP10090
    Customer Services & Sales, Information Technology
    Permanent
    Mid Senior Level
    Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.

    The Role...
    In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
    Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
    Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
    Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
    Carry out customer requests for changes to managed devices across the managed services portfolio
    Understand and comply with the licence and other regulatory rules applying to the position.
    Work in accordance with the safety procedures and safe working policies of Sure
    Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities

    About You...
    You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
    At least 3-5 years experience in a similar role
    Technical expertise in multiple disciplines listed below
    Cisco CCNA minimum (CCNP preferred)
    Demonstrable experience of working with IP routing and switching environments
    Demonstrable experience of working with firewalls rules, NAT and VPNs
    Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
    VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
    Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
    Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services

    The Reward...
    Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
    Full time, permanent position

    Senior Insurance Technician, Permanent, Isle of Man

    PP10079
    Information Technology
    Permanent
    Mid Senior Level
    In this role, you will be a Senior Insurance Technician for an investment firm, located in central Douglas.

    The Role...
    You will be administering the declaration and closing of War Risk Additional Premiums calls, as well as:
    Ensuring the production of deliverable documentation and efficient resolution of issues
    Dealing with over 300 shipping companies
    Opening, confirming and closing of Additional Premium calls
    Become proficient in internal systems, such as BoWoS and BLUR

    About You...
    An ideal candidate will have experience in shipping, compliance or insurance, as well as:
    Preferably an understanding of Word, Excel, and PowerPoint
    Excellent customer service and communication skills as well as a keen attention to detail
    Preferably, candidate will have an understanding of world geography

    The Reward...
    You will be based in Douglas, and will receive:
    A competitive salary
    Comprehensive benefits package

    Systems Support Analyst, Permanent job, Isle of Man

    PP10060
    Information Technology
    Permanent
    Mid Senior Level

    We are seeking a System Support Analyst to provide Application Support for internal & external customers. Working as part of a small team, you will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers. You will be expected to perform these duties working as part of a shift rota

    The Role...
    Provide 1st line support on all tickets raised through the Customer Service Desk
    Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
    Escalates unresolved incidents
    Facilitates recovery, following resolution of incidents
    Document and closes resolved incidents according to agreed procedures
    Perform batch operations on our core applications

    About you...

    Minimum of 1 years' experience of working within an IT customer services environment
    Experience of working in an International Life Assurance organisation or similar financial services organisation within a customer support capacity
    Basic SQL Skills
    Proficient in the use of the Jira Suite of Software, including Support Desk and Confluence
    In-depth knowledge of Microsoft Office Applications
    Analytical Thinking
    Good problem solving skills in order to resolve incidents quickly and effectively

    The Reward...
    Comprehensive benefit package
    Competitive salary

    First Line Support Engineers, Permanent, Isle of Man

    PP9504
    Information Technology
    Permanent
    Entry Mid Level

    Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients

    The Role...
    Supporting Windows networks, including associated cloud services, infrastructure and connectivity
    Assisting Engineers with ad hoc tasks
    Supporting clients with field visits

    About You...
    Minimum of 3 years experience administering and migrating enterprise software including client operating systems
    Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
    Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
    Full clean driving licence
    Client facing interpersonal skills and a positive attitude

    The Reward...
    Car parking
    Salary commensurate upon experience

     

    Systems Analyst Tester, Permanent, Isle of Man

    PP9973
    Information Technology
    Permanent
    Entry Mid Level

    An exciting opportunity has arisen for an enthusiastic and motivated Systems Analyst / Tester for our clients Systems Analysis and Testing team within the life Assurance Industry

    The Role...
    Conducting analysis and producing clear documentation, including technical specifications and test documentation
    Analysing and testing software upgrades across our diverse range of systems
    Identifying and managing test related issues throughout the development lifecycle
    Taking ownership for delivering accurate estimates of time and resources for assigned test phases, including dependencies, risks and assumptions
    Communicating progress against plan for any work packages assigned
    Representing the Systems Analysis and Testing team on corporate projects

    About you...
    You will already have worked in a similar role, preferably in a life assurance environment, and will possess:
    Strong analytical and problem solving skills
    Excellent written and verbal communication skills
    The ability to work to tight deadlines under pressure
    The ability to generate and follow comprehensive test plans
    Obtained or working towards ISTQB Foundation level qualification is desirable

    The Reward...
    Douglas based
    Excellent benefits package
    Onsite parking
     

    IT Architect, Permanent Job, Isle of Man

    PP9966
    Information Technology
    Permanent
    Mid Senior Level
    IT Architect required on a permanent basis to join the the IT function of a leading life insurance company located in the capital of the Isle of Man

    The Role...

    Your main role will be providing quality systems solutions to our customers as well as:

    Designing, implementing and maintaining highly available in house information systems that support core organisational functions

    Prepare solution design documents, presentations and other materials using established formats and standard softwares and templates, and by obtaining guidance form the wider architecture team

    Understand and evaluate multiple platforms, software packages and custom components to design the solution

    Participate in mastering business standardisation across the segment or function whenever possible, leveraging available and necessary enablers

    Monitor market trends to identify innovation opportunities and propose best of breed solutions that bring value to the business

    Interact with internal as well as external stakeholders including business and IT executives, strategy, program, project managers, PMO, BU, segment and function architects, security and compliance, portfolio management as well as vendors

    About You...

    The ideal candidate will have excellent stakeholder management experience as well as:

    The ability to understand stakeholder issues and provide solutions to become a trusted advisor to the respective business area

    TOGAF qualified or equivalent industry recognised architectural qualification

    Proven record of involvement with the delivery of several projects and IT systems

    Excellent communication skills to be able to talk to technical teams, business teams, other architects, explanation of a solution and subsequent business impact against overall strategy

    Preferably knowledgeable in the financial services industry and well versed in project governance

    The Reward...

    In return, you will be located in Douglas and will receive:

    Competitive salary

    Generous benefits package, including bonus and defined contribution pension scheme

    Comprehensive range of training and development opportunities

    Free onsite parking

    Junior Systems Engineer, Permanent, Isle of Man

    PP9940
    Insurance & Insuretech, Information Technology
    Permanent
    Entry Mid Level

    We are currently seeking a Junior Systems Engineer for an InsurTech firm who provide bleeding edge software ecosystem to global blue chip organizations.

    The Role...
    Maintaining infrastructure, systems and services supporting our PaaS EIP Core solution.
    Manage day to day monitoring, alerting, and reporting on infrastructure performance (KPIs)
    Collaboration on fault resolution across the teams
    Work with the teams to ensure environment remains secure and compliant

    About you...
    IT professional with experience of providing support on server infrastructure both on premise and in the cloud
    Technical knowledge of Windows Server Operating
    Exposure to Azure services and solutions
    Experience of monitoring and reporting tools to diagnose issues

    The Reward...
    Based in the south of the island
    Competitive salary
    Flexible working arrangements
     

    Senior Business Analyst, Temporary, Isle of Man

    PP9928
    Information Technology, Project Management
    Temporary/Contract
    Mid Senior Level

    The Role...
    Within this role, you will be focused on providing technical business analyst assistance on data migration and implementation of the organisations core application stack to acquire new entities. Further duties include
    Building relationships with acquired IT teams and executive stakeholders, manage their expectations and build trust
    Interfacing with clients, vendors, and technical teams to develop appropriate technical solutions to
    business problems
    Project management including scoping, provide analysis of project process, risks and costs
    Review and design key business report detailing relevant growth and risks
    Strong knowledge of reporting measures and data analyst including management information
    Follow acquisition, project manage data migrations to the organisations core applications

    About You...
    The ideal candidate will be university educated or have IT related qualifications, alongside:
    Proven experience of working in a similar role
    Experience and knowledge of Microsoft SQL and Microsoft Dynamics
    Preferably knowledge or certified in ITIL or Prince2
    Broad IT work experience including operations, build, design and architecture in Enterprise environments

    The Reward...
    Within this role, you will be based in central Douglas and will receive
    Competitive Salary
     

    Test Lead, Permanent, Isle of Man

    00010245
    Information Technology
    Permanent
    Mid Senior Level
    A life assurance organisation requires a Test Lead to plan and deliver testing services for the business and its projects. Configuring new systems and services to perform as specified, you will ensure that any quality risks associated with deployment are covered.

    The Role…
    You will manage testing projects and, as such, your duties will include:

    Taking test lead role for project/BAU deliveries, planning test activities, setting clear expectations and allocating work to the assigned testers and monitoring progress

    Acting as quality advocate for projects/BAU work, helping to ensure that adequate time is allowed for testing and an acceptable level of coverage is achieved

    Undertaking design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations

    Performing static testing of project documentation to improve quality of requirements and design

    Providing test estimates (both ROM and firm) to help ensure work is sized accurately and planning is on the correct basis

    Providing regular progress reports (verbal and/or written as needed) to QA Manager, project managers and senior managers

    Pro-actively identifying and escalating issues that impact testing, providing suggestions for mitigation

    About You…
    To thrive in this role, you will need:

    Previous experience in a similar software testing role, leading testing & managing resources

    In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).

    Analytical Thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts.

    ISTQB Foundation Certificate in Software Testing would be an advantage

    The Reward…
    This is a great opportunity to begin working for a reputable company. In return for your expertise, you will receive:

    Competitive salary

    Comprehensive benefits package

    Central Douglas working location

    IT Technical Support Engineer, Permanent, Isle of Man

    PP10233
    Information Technology
    Permanent
    Entry Mid Level
    An experienced Technical Support Engineer is sought by an eGaming company on a permanent basis, the role holder will support a busy team of traders, providing and assisting with their IT needs and requirements

    The Role...
    Installing and configuring hardware operating systems and applications
    Maintaining systems and networks
    Responding to both internal staff and external client IT queries
    Providing full on-site IT support

    About you...
    Previous practical experience with IT Security, Remote Access and Site to Site VPNs, Disaster Recovery, Microsoft Server technology
    Ideally holding a CCNA/MCP certification
    Excellent communication skills, able to communicate with staff at all levels
    A genuine interest and aptitude for IT

    The Reward...
    This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is absolutely essential, highly competitive salary and attractive company benefits package

    IT Assistant, Permanent, Isle of Man

    PP10200
    Information Technology
    Permanent
    Entry Mid Level
    Our client is seeking a permanent IT Assistant who would be responsible for the day to day support of the Groups’ Network Infrastructure, Security systems, updating and installations and day-today user support

    The Role...
    Diagnose and resolve technical hardware and software issues
    Identify and escalate situations requiring urgent attention
    Track and route problems and requests and document resolutions
    Resolve technical problems with Local Area Networks and Wide Area Networks
    Provides case status updates to management and end-users per service level guidelines
    Prepare computers for employees, computer builds, set up accounts for new users, repair and replace equipment as necessary, test new technology
    Install and configure computer hardware, software, systems, networks, printers and scanners
    Monitor and maintaining computer systems and networks
    Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
    Perform O365 account management and maintenance for various applications and systems (e.g., create or modify user account permissions, and perform password resets).
    Update training manuals for new and revised software and hardware, provide training to staff as necessary
    Active participation in provision of DR services in an emergency situation
    Operation of a Stock Control system, checking stock levels and re-ordering of consumables

    About You...
    Knowledge of Microsoft Windows Operating Systems to support the Group’s Servers, infrastructure, PC’s and printers
    Detailed knowledge to support the companies Microsoft based system including O365 suite of products, including Dynamics 365 as well as O365 administration duties.
    Good working knowledge of the Mitel 3300 telephone system to support and provide programming of the system
    Working knowledge of Exchange and integration and support to provide mobile user access as well as network access

    The Reward...
    In return for your hard work, you will receive:
    Full time business hours
    Salary commensurate with relevant skills and experience
    Company benefits package

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