We are seeking a System Support Analyst to provide Application Support for internal & external customers. Working as part of a small team, you will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers. You will be expected to perform these duties working as part of a shift rota
The Role...
Provide 1st line support on all tickets raised through the Customer Service Desk
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
Escalates unresolved incidents
Facilitates recovery, following resolution of incidents
Document and closes resolved incidents according to agreed procedures
Perform batch operations on our core applications
About you...
Minimum of 1 years' experience of working within an IT customer services environment
Experience of working in an International Life Assurance organisation or similar financial services organisation within a customer support capacity
Basic SQL Skills
Proficient in the use of the Jira Suite of Software, including Support Desk and Confluence
In-depth knowledge of Microsoft Office Applications
Analytical Thinking
Good problem solving skills in order to resolve incidents quickly and effectively
The Reward...
Comprehensive benefit package
Competitive salary
Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients
The Role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits
About You...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude
The Reward...
Car parking
Salary commensurate upon experience
An exciting opportunity has arisen for an enthusiastic and motivated Systems Analyst / Tester for our clients Systems Analysis and Testing team within the life Assurance Industry
The Role...
Conducting analysis and producing clear documentation, including technical specifications and test documentation
Analysing and testing software upgrades across our diverse range of systems
Identifying and managing test related issues throughout the development lifecycle
Taking ownership for delivering accurate estimates of time and resources for assigned test phases, including dependencies, risks and assumptions
Communicating progress against plan for any work packages assigned
Representing the Systems Analysis and Testing team on corporate projects
About you...
You will already have worked in a similar role, preferably in a life assurance environment, and will possess:
Strong analytical and problem solving skills
Excellent written and verbal communication skills
The ability to work to tight deadlines under pressure
The ability to generate and follow comprehensive test plans
Obtained or working towards ISTQB Foundation level qualification is desirable
The Reward...
Douglas based
Excellent benefits package
Onsite parking
We are currently seeking a Junior Systems Engineer for an InsurTech firm who provide bleeding edge software ecosystem to global blue chip organizations.
The Role...
Maintaining infrastructure, systems and services supporting our PaaS EIP Core solution.
Manage day to day monitoring, alerting, and reporting on infrastructure performance (KPIs)
Collaboration on fault resolution across the teams
Work with the teams to ensure environment remains secure and compliant
About you...
IT professional with experience of providing support on server infrastructure both on premise and in the cloud
Technical knowledge of Windows Server Operating
Exposure to Azure services and solutions
Experience of monitoring and reporting tools to diagnose issues
The Reward...
Based in the south of the island
Competitive salary
Flexible working arrangements
The Role...
Within this role, you will be focused on providing technical business analyst assistance on data migration and implementation of the organisations core application stack to acquire new entities. Further duties include
Building relationships with acquired IT teams and executive stakeholders, manage their expectations and build trust
Interfacing with clients, vendors, and technical teams to develop appropriate technical solutions to
business problems
Project management including scoping, provide analysis of project process, risks and costs
Review and design key business report detailing relevant growth and risks
Strong knowledge of reporting measures and data analyst including management information
Follow acquisition, project manage data migrations to the organisations core applications
About You...
The ideal candidate will be university educated or have IT related qualifications, alongside:
Proven experience of working in a similar role
Experience and knowledge of Microsoft SQL and Microsoft Dynamics
Preferably knowledge or certified in ITIL or Prince2
Broad IT work experience including operations, build, design and architecture in Enterprise environments
The Reward...
Within this role, you will be based in central Douglas and will receive
Competitive Salary
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