We are looking for an infrastructure analyst to be involved in multiple projects from inception through to delivery. The successful candidate will be expected to support the existing infrastructure environment. As part of the role, you will be involved in infrastructure administration, implementation, system maintenance and monitoring platform reporting and documentation.

The Role...
The role will suit a candidate who is confident in working with a wide range of core technologies with a focus on exchange and mail services, you will:
Administer the Groups technology infrastructure in line with the agreed SLAs to support the smooth running of the groups technology stack
Establish and maintain regular communications with the team and end users regarding IT activities
Develop business case justifications and cost benefits analyses for IT spending and initatives as required
Benchmark, analyse, report on and make recommendations for the improvement of IT infrastuture and IT Systems

About You...
You should have proven technical experience in an IT operation as well as:
A solid understanding of Cloud fundamentals, including, Microsoft Windows Server 2016 and 2019 operating systems, Microsoft Windows 10 & 11, Microsoft Active directory management and configuration, Microsoft Teams, Backup and replication concepts, Citrix and Mimecast
Experience in IT infrastructure maintenance support and design
Ability to apply IT in solving business problems
Ability to present ideas in business and user friendly language
Highly self motivated, proactive and strong attention to detail

The Reward...
The successful candidate will receive:
Full time, competitive salary
Benefits package
Douglas working location

Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.

The Role...
In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
Carry out customer requests for changes to managed devices across the managed services portfolio
Understand and comply with the licence and other regulatory rules applying to the position.
Work in accordance with the safety procedures and safe working policies of Sure
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities

About You...
You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
At least 3-5 years experience in a similar role
Technical expertise in multiple disciplines listed below
Cisco CCNA minimum (CCNP preferred)
Demonstrable experience of working with IP routing and switching environments
Demonstrable experience of working with firewalls rules, NAT and VPNs
Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services

The Reward...
Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
Full time, permanent position

In this role, you will be a Senior Insurance Technician for an investment firm, located in central Douglas.

The Role...
You will be administering the declaration and closing of War Risk Additional Premiums calls, as well as:
Ensuring the production of deliverable documentation and efficient resolution of issues
Dealing with over 300 shipping companies
Opening, confirming and closing of Additional Premium calls
Become proficient in internal systems, such as BoWoS and BLUR

About You...
An ideal candidate will have experience in shipping, compliance or insurance, as well as:
Preferably an understanding of Word, Excel, and PowerPoint
Excellent customer service and communication skills as well as a keen attention to detail
Preferably, candidate will have an understanding of world geography

The Reward...
You will be based in Douglas, and will receive:
A competitive salary
Comprehensive benefits package

We are seeking a System Support Analyst to provide Application Support for internal & external customers. Working as part of a small team, you will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers. You will be expected to perform these duties working as part of a shift rota

The Role...
Provide 1st line support on all tickets raised through the Customer Service Desk
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
Escalates unresolved incidents
Facilitates recovery, following resolution of incidents
Document and closes resolved incidents according to agreed procedures
Perform batch operations on our core applications

About you...

Minimum of 1 years' experience of working within an IT customer services environment
Experience of working in an International Life Assurance organisation or similar financial services organisation within a customer support capacity
Basic SQL Skills
Proficient in the use of the Jira Suite of Software, including Support Desk and Confluence
In-depth knowledge of Microsoft Office Applications
Analytical Thinking
Good problem solving skills in order to resolve incidents quickly and effectively

The Reward...
Comprehensive benefit package
Competitive salary

Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients

The Role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits

About You...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude

The Reward...
Car parking
Salary commensurate upon experience

 

An exciting opportunity has arisen for an enthusiastic and motivated Systems Analyst / Tester for our clients Systems Analysis and Testing team within the life Assurance Industry

The Role...
Conducting analysis and producing clear documentation, including technical specifications and test documentation
Analysing and testing software upgrades across our diverse range of systems
Identifying and managing test related issues throughout the development lifecycle
Taking ownership for delivering accurate estimates of time and resources for assigned test phases, including dependencies, risks and assumptions
Communicating progress against plan for any work packages assigned
Representing the Systems Analysis and Testing team on corporate projects

About you...
You will already have worked in a similar role, preferably in a life assurance environment, and will possess:
Strong analytical and problem solving skills
Excellent written and verbal communication skills
The ability to work to tight deadlines under pressure
The ability to generate and follow comprehensive test plans
Obtained or working towards ISTQB Foundation level qualification is desirable

The Reward...
Douglas based
Excellent benefits package
Onsite parking
 

IT Architect required on a permanent basis to join the the IT function of a leading life insurance company located in the capital of the Isle of Man

The Role...

Your main role will be providing quality systems solutions to our customers as well as:

Designing, implementing and maintaining highly available in house information systems that support core organisational functions

Prepare solution design documents, presentations and other materials using established formats and standard softwares and templates, and by obtaining guidance form the wider architecture team

Understand and evaluate multiple platforms, software packages and custom components to design the solution

Participate in mastering business standardisation across the segment or function whenever possible, leveraging available and necessary enablers

Monitor market trends to identify innovation opportunities and propose best of breed solutions that bring value to the business

Interact with internal as well as external stakeholders including business and IT executives, strategy, program, project managers, PMO, BU, segment and function architects, security and compliance, portfolio management as well as vendors

About You...

The ideal candidate will have excellent stakeholder management experience as well as:

The ability to understand stakeholder issues and provide solutions to become a trusted advisor to the respective business area

TOGAF qualified or equivalent industry recognised architectural qualification

Proven record of involvement with the delivery of several projects and IT systems

Excellent communication skills to be able to talk to technical teams, business teams, other architects, explanation of a solution and subsequent business impact against overall strategy

Preferably knowledgeable in the financial services industry and well versed in project governance

The Reward...

In return, you will be located in Douglas and will receive:

Competitive salary

Generous benefits package, including bonus and defined contribution pension scheme

Comprehensive range of training and development opportunities

Free onsite parking

We are currently seeking a Junior Systems Engineer for an InsurTech firm who provide bleeding edge software ecosystem to global blue chip organizations.

The Role...
Maintaining infrastructure, systems and services supporting our PaaS EIP Core solution.
Manage day to day monitoring, alerting, and reporting on infrastructure performance (KPIs)
Collaboration on fault resolution across the teams
Work with the teams to ensure environment remains secure and compliant

About you...
IT professional with experience of providing support on server infrastructure both on premise and in the cloud
Technical knowledge of Windows Server Operating
Exposure to Azure services and solutions
Experience of monitoring and reporting tools to diagnose issues

The Reward...
Based in the south of the island
Competitive salary
Flexible working arrangements
 

The Role...
Within this role, you will be focused on providing technical business analyst assistance on data migration and implementation of the organisations core application stack to acquire new entities. Further duties include
Building relationships with acquired IT teams and executive stakeholders, manage their expectations and build trust
Interfacing with clients, vendors, and technical teams to develop appropriate technical solutions to
business problems
Project management including scoping, provide analysis of project process, risks and costs
Review and design key business report detailing relevant growth and risks
Strong knowledge of reporting measures and data analyst including management information
Follow acquisition, project manage data migrations to the organisations core applications

About You...
The ideal candidate will be university educated or have IT related qualifications, alongside:
Proven experience of working in a similar role
Experience and knowledge of Microsoft SQL and Microsoft Dynamics
Preferably knowledge or certified in ITIL or Prince2
Broad IT work experience including operations, build, design and architecture in Enterprise environments

The Reward...
Within this role, you will be based in central Douglas and will receive
Competitive Salary
 

A life assurance organisation requires a Test Lead to plan and deliver testing services for the business and its projects. Configuring new systems and services to perform as specified, you will ensure that any quality risks associated with deployment are covered.

The Role…
You will manage testing projects and, as such, your duties will include:

Taking test lead role for project/BAU deliveries, planning test activities, setting clear expectations and allocating work to the assigned testers and monitoring progress

Acting as quality advocate for projects/BAU work, helping to ensure that adequate time is allowed for testing and an acceptable level of coverage is achieved

Undertaking design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations

Performing static testing of project documentation to improve quality of requirements and design

Providing test estimates (both ROM and firm) to help ensure work is sized accurately and planning is on the correct basis

Providing regular progress reports (verbal and/or written as needed) to QA Manager, project managers and senior managers

Pro-actively identifying and escalating issues that impact testing, providing suggestions for mitigation

About You…
To thrive in this role, you will need:

Previous experience in a similar software testing role, leading testing & managing resources

In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).

Analytical Thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts.

ISTQB Foundation Certificate in Software Testing would be an advantage

The Reward…
This is a great opportunity to begin working for a reputable company. In return for your expertise, you will receive:

Competitive salary

Comprehensive benefits package

Central Douglas working location

An experienced Technical Support Engineer is sought by an eGaming company on a permanent basis, the role holder will support a busy team of traders, providing and assisting with their IT needs and requirements

The Role...
Installing and configuring hardware operating systems and applications
Maintaining systems and networks
Responding to both internal staff and external client IT queries
Providing full on-site IT support

About you...
Previous practical experience with IT Security, Remote Access and Site to Site VPNs, Disaster Recovery, Microsoft Server technology
Ideally holding a CCNA/MCP certification
Excellent communication skills, able to communicate with staff at all levels
A genuine interest and aptitude for IT

The Reward...
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is absolutely essential, highly competitive salary and attractive company benefits package

Our client is seeking a permanent IT Assistant who would be responsible for the day to day support of the Groups’ Network Infrastructure, Security systems, updating and installations and day-today user support

The Role...
Diagnose and resolve technical hardware and software issues
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Resolve technical problems with Local Area Networks and Wide Area Networks
Provides case status updates to management and end-users per service level guidelines
Prepare computers for employees, computer builds, set up accounts for new users, repair and replace equipment as necessary, test new technology
Install and configure computer hardware, software, systems, networks, printers and scanners
Monitor and maintaining computer systems and networks
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform O365 account management and maintenance for various applications and systems (e.g., create or modify user account permissions, and perform password resets).
Update training manuals for new and revised software and hardware, provide training to staff as necessary
Active participation in provision of DR services in an emergency situation
Operation of a Stock Control system, checking stock levels and re-ordering of consumables

About You...
Knowledge of Microsoft Windows Operating Systems to support the Group’s Servers, infrastructure, PC’s and printers
Detailed knowledge to support the companies Microsoft based system including O365 suite of products, including Dynamics 365 as well as O365 administration duties.
Good working knowledge of the Mitel 3300 telephone system to support and provide programming of the system
Working knowledge of Exchange and integration and support to provide mobile user access as well as network access

The Reward...
In return for your hard work, you will receive:
Full time business hours
Salary commensurate with relevant skills and experience
Company benefits package