We’re recruiting for a senior service desk consultant to join our client, an international bank, on a permanent basis. The Role... You will provide second line technical support to international client solutions to ensure appropriate end user computing services, resulting in effective and continuous high quality IT service. You will: Interpret, troubleshoot and respond with technical advice and resolution to reported incidents, faults, problems and requests Install, modifies and repair computer hardware and software Ensure that ICS IT services are supported, maintained and available according to agreed SLAs Manage and administer data management tasks such as imports/data extracts/reconciliations/report production. Maintain a high degree of customer service for all support queries and adhere to all service management principles Prioritising and managing many open cases at one time. About You... You will have a diploma in IT, alongside proven experience within desktop support, and: A+, N+ and other Microsoft certificates Experience within a service desk role, preferably within financial services Ability to speak with stakeholders and advise confidently Works on own initative but can also oversee and guide team members The Reward... You will receive: Full time, permanent contract Competitive salary Supportive working environment with learning and development opportunities

Group IT Infrastructure Analyst required to join a busy IT Service Delivery department of a global Life Assurance company. Reporting to the IT Infrastructure Lead, the successful candidate, will be working within a rapidly-changing environment and should possess The Role... Assessment and implementation of new technical solutions in line with business and company standards Troubleshooting issues across the entire stack: Hardware, Software, application and network Ensuring the provisioning and availability of IT systems and functions by monitoring and verifying the integrity of all components relating to the delivery of services to the business Provisioning of support and expertise to the Service Desk and other teams within IT and to the business in general Contributing to out-of-hours cover Maintaining documentation to required standard Contributing to projects at both department and corporate level About you... Have a proven track record within the IT infrastructure environment with a minimum of three years’ experience in similar roles Strong knowledge and experience of Networking, Switches, LAN, vLAN, WAN, Routing and Firewalls Full understanding of Microsoft Active Directory, Server and PC O/S Good working knowledge of Microsoft Exchange Solid knowledge of virtualisation technologies, both Server and VDI. Including managing and provisioning of the virtual hosting Knowledge of some or all of the following is desirable, but not essential, as training will be provided as required: Kong, Linux, Docker, Kubernetes, Elastic, Red Hat, Ubuntu Excellent troubleshooting skills and ability to correlate system behaviors based on known interdependencies between systems Strong knowledge of SQL clustering and load balancing The Reward... Competitive salary and comprehensive benefits package

We have a brilliant opportunity to join a leading global private wealth group, as an IT Procurement Intern. This Internship is not just for Computer Science Students (i.e. Software Programmers). Whilst the client does need Programmers, they’re also looking for Interns who are analytical, pragmatic & ready to learn. The Role... Your core responsibilities will include: Identify problems & suggest possible solutions. Demonstrate innovative thinking that does not accept the obvious solution. Effective communication conveys information clearly, answers questions and resolves issues. Researching and analysing data, create and manage spreadsheets and databases and use procurement software to manage and track contracts About You... You will need: Willingness and readiness to learn with the ability to look for opportunities to your own develop skills & experience Excellent problem solving skills Knowledge of Microsoft Office applications (i.e.. Work, Outlook, Excel & PowerPoint) and basic understanding of IT is advantageous The Reward... Competitive salary with a comprehensive benefits Douglas Located office.

We have an exciting new opportunity to join a highly regarded telecommunications company as their Enterprise Support Engineer. This role would part of a team across the Isle of Man, Jersey and Guernsey, responsible for the operational delivery of their portfolio of enterprise managed services, including but not limited to manage networks, managed firewalls, managed operating system, and various managed cloud services. The Role... Your core responsibilities will include: Incident & Problem Management – operating as a second line support engineer, identifying and resolving faults across the managed services portfolio Request Fulfilment – carry out customer requests for changes to managed devices across the managed services portfolio Operations and Maintenance – contribute towards achieving the SOC overall objectives and KPIs, such as network/service reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability Projects – participate as a project resource where necessary. Example projects include new tooling, enhancements to existing tools, systems migrations and more The role is Mon-Fri working between 07:00 and 18:00, sharing an early/late pattern with other Enterprise Support Engineers. E.g. 07:00-15:30 or 09:30-18:00. You will also be part of the callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays. About You... You will need: To hold a satisfactory Basic Police Disclosure CCNA or comparable network related certification, or the ability to gain such in the short term. Some experience of working with IP routing and switching environments. Experience of Managed Service Provider environments, ideally with Networks and/or Firewalls or cloud services is advantageous Experience of Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS is advantageous The Reward... Competitive salary with a full company benefits package including, optional defined contribution pension scheme, free healthcare scheme for self (and preferential rates for partner and dependent children) and more!

We have a brilliant opportunity to join a global Banking Company as a Consultant / Service Desk Support. The individual should be equipped with an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of IT related problems, which may range from straightforward to more complicated technical issues. The Role... The Service Desk Support Consultant will provide first and second line technical support to internal staff. Your core responsibilities will include: Implement improvement of service To contribute towards First Area Resolution for unresolved queries Facilitate incidents reported via alternate means of contact to report IT incidents as well as manage incidents within the Group IT Service Desk queue Provide optimal IT support in order to facilitate employees with their technology requirements About You... You will need: Prove prior experience within a similar role Qualifications within IT is advantageous Ability to diagnose and analyse problems and take appropriate immediate action to resolve Ability to provide optimal IT support to departments The Reward... Competitive salary with comprehensive benefits, pension contributions (10% employer and 5% employee), private healthcare, private health insurance and more!

An excellent opportunity for a Senior Developer to join an innovative financial services group on a permanent basis has arisen. We are looking for a talented and motivated individual to manage and oversee the Bank’s operational and tactical development. The Role… You will provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers’ quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues, alongside this you will be responsible for: Championing team learning and adopt suitable methodologies and practices Collaborate with colleagues from different disciplines in a cross functional team to deliver against iteration targets Work in partnership with business representatives, ensuring alignment and value to the customer Manage work using available resources and methodologies ensuring full team engagement About You… You will have broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions, alongside this you will have: Proven skills in C# and .NET Experience in integrations is highly advantageous Ability to engage with stakeholders and build positive rapport Keen eye for detail and strong analytical skills The Reward… Highly competitive salary and benefits, including a new “work from anywhere” policy where staff can spend up to two months a year working remotely. Plenty of opportunities for professional development

We have an outstanding opportunity to join an international bank on a permanent basis. As Feature Analyst, you will deliver projects, ensuring that requirements map back to business value. The Role... Collaborating with stakeholders, developers and your own Features team, you will: Facilitate and participate in iteration meetings (product backlog grooming, planning meeting, daily stand up, review meeting and retrospective) Work with users to develop acceptance criteria or high level test cases for the system Capture epics, stories and tasks onto Jira and produce periodic statistics and reports About You... To excel in this role, you will need: Experience in SAP banking is essential Project management experience, preferably within a financial services environment Relevant qualification aligned to Agile methodologies, or a degree in Business Analysis The Reward... Highly competitive salary and benefits, including a new “work from anywhere” policy where staff can spend up to two months a year working remotely. Plenty of opportunities for professional development

We have a brilliant opportunity for an experienced Test Analyst. Our client is looking for a strategic and creative thinker, with a broad knowledge of test industry standards. Ability to think outside the box, plus strong influencing skills, required. The Role... This role will be required to work to industry standards and provide quality documentation, test plans, test cases, test execution, report defects and provide adequate reporting Your core responsibilities will include: Plan and carry out testing appropriate to the task with minimal supervision/guidance Creation of test scenarios, cases and plans for projects and BAU support Mentor new starters, share test and system knowledge with others Coordinate UAT as appropriate About You... You will need: Prior proven experience within a similar role A comprehensive understanding of the project lifecycle with particular emphasis on testing activities SQL scripting / queries with experience in Jira, Quality Centre, other test management tools, and defect tracking tools ISTQB Foundation, ISTQB Foundation Agile, is advantageous The Reward... Competitive salary, along with a impressive benefits package Central Douglas Office

We have a brilliant opportunity for an individual passionate about IT, to join offshore investments and saving company as an IT Service Desk Analyst / Batch Operator. The position combines day-to-day troubleshooting, with the running and monitoring of late evening/morning batch processes. The Role... The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours. Your core responsibilities will include: Run and monitor Batch Processes for our key line of business systems Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base Ensure provision and availability of IT systems and functions to End Users About You... You will need: Previous relevant Service/Help Desk experience is advantageous. Customer Service experience, face to face/remotely and over the phone Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure The Reward... Competitive salary with an extensive benefits package which includes: a generous discretionary bonus scheme, voluntary “double matching” pension scheme, an onsite gym and more! A Douglas office; although on occasions, there will be the requirement to work from the office based in Castletown.

We have a brilliant new opportunity to join a leading global private wealth group. As the Performance Test Lead of the Quality Assurance team, you will lead the end-to-end application performance testing & monitoring. The Role... Select appropriate performance test type & approach using architectural designs, quality risks and non-functional requirements Identify and gather data from the Business & IT SMEs to build effectual profiles Produce & execute test plans for new and existing networks, systems or applications; reporting & retesting issues Provides reports on progress and completion, anomalies, risks and issues associated with the overall project About You... Experience in a software testing role or user acceptance role is essential Experience creating & implementing performance testing strategies Proficiency using performance testing tools (JMeter) and issue tracking with Jira ISTQB Certified Tester Foundation Level / Certified Tester Performance Testing (Desired) The Reward... Competitive salary Extensive benefits package

Solutions Architect required to join an International Life Group based on the Isle of Man in a permanent capacity. You will provide quality systems solutions and participate in multiple projects within the overall client project portfolio. To design, implement and maintain highly available in-house information systems that support core organisational functions. The Role… Work collaboratively with project teams and members of the business to deliver solutions that meet business needs. Interact with internal as well as external stakeholders including business and IT executives, strategy, program, and project managers / PMO, BU, segment and function architects, security & compliance, portfolio management as well as vendors. Prepare solution design documents, presentations and other materials using established formats and standard software & templates, and by obtaining guidance from the wider architecture team. Contribute to the development and maintenance of IT architecture, standards, and practices by maintaining an understanding of current and future technology developments. Learn and understand our strategy and then, working with the wider architecture team, help to shape future strategy. Understand and evaluate multiple platforms, software packages and custom components to design the solution. Working with the wider Group architecture team to help shape future strategy, wherever required. Help identify business improvement opportunities that can be better aligned and/or operated. Participate in mastering business standardization across the segment / function whenever possible, leveraging available and necessary enablers (Activity Framework, Process Framework, Logistics, high-level configuration/organisation design). Ensure proper documentation of the as-is and to-be architecture. Monitor market trends to identify innovation opportunities and propose best of breed solutions that bring value to the business. Promote the defined principles, models, standards, guidelines and plans to both business and IT stakeholders and provide information, advice, guidance, and consulting to the local and global IT community. About you… Excellent stakeholder management experience, ability to understand stakeholder issues and provide solutions to become a trusted advisor to the respective business area. Experience in a similar Architectural Solutions position Excellent communication skills to be able to talk to technical teams, business teams, other architects, and senior stakeholders An understanding of business needs as well as technical, with an ability to provide insights and advice on business impact as well as technological. Proven record of involvement with the delivery of several projects and IT systems. Good understanding of IT system delivery, selection, and implementation. Insights into existing technologies, products, and vendors. Stakeholder management experience, ability to understand stakeholder issues and provide solutions. Good understanding of risk, issue, and change management. The Reward… Highly competitive salary Comprehensive benefits Flexible working environment

A life assurance organisation requires a Test Lead to plan and deliver testing services for the business and its projects. Configuring new systems and services to perform as specified, you will ensure that any quality risks associated with deployment are covered. The Role… You will manage testing projects and, as such, your duties will include: Taking test lead role for project/BAU deliveries, planning test activities, setting clear expectations and allocating work to the assigned testers and monitoring progress Acting as quality advocate for projects/BAU work, helping to ensure that adequate time is allowed for testing and an acceptable level of coverage is achieved Undertaking design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations Performing static testing of project documentation to improve quality of requirements and design Providing test estimates (both ROM and firm) to help ensure work is sized accurately and planning is on the correct basis Providing regular progress reports (verbal and/or written as needed) to QA Manager, project managers and senior managers Pro-actively identifying and escalating issues that impact testing, providing suggestions for mitigation About You… To thrive in this role, you will need: Previous experience in a similar software testing role, leading testing & managing resources In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint). Analytical Thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts. ISTQB Foundation Certificate in Software Testing would be an advantage The Reward… This is a great opportunity to begin working for a reputable company. In return for your expertise, you will receive: Competitive salary Comprehensive benefits package Central Douglas working location