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REMOVED FROM BACK END 27.03.2023
Lucie Dolman Associate Director
Job Description
Consultant
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Customer Service Advisor, Permanent, Isle of Man
PP10117
Permanent
Not specified
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Head of Service Delivery, Permanent, Isle of Man
PP11278
egaming & ecommerce
Full Time, Temporary/Contract
Mid Senior Level
An exciting opportunity for a dynamic individual to fill the crucial role of Head of Service Delivery. If you're passionate about driving operational excellence and maintaining strong customer relationships, this might be the role for you.
The Role...
Your core responsibilities will include:
Defining and owning the service management framework, SLA’s, and KPI’s
Leading multi-disciplinary professionals to ensure effective service delivery
Monitoring service performance and quality, focusing on continuous improvement
Building and maintaining strong customer relationships
Innovating services and optimising processes
About You...
To thrive in this role, you need to be:
A strategic thinker with experience in leadership and developing service strategy
Exceptional at analysing and evaluating management information against customer requirements and business plans
Analytical with a background in project & change management
Relationship-driven, flexible, and adaptable to working with various stakeholders
The Reward...
Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.
The Role...
Your core responsibilities will include:
Defining and owning the service management framework, SLA’s, and KPI’s
Leading multi-disciplinary professionals to ensure effective service delivery
Monitoring service performance and quality, focusing on continuous improvement
Building and maintaining strong customer relationships
Innovating services and optimising processes
About You...
To thrive in this role, you need to be:
A strategic thinker with experience in leadership and developing service strategy
Exceptional at analysing and evaluating management information against customer requirements and business plans
Analytical with a background in project & change management
Relationship-driven, flexible, and adaptable to working with various stakeholders
The Reward...
Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.
Consultant
More jobs like this
Customer Service Advisor, Permanent, Isle of Man
PP10117
Permanent
Not specified
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Head of Service Delivery, Permanent, Isle of Man
PP11278
egaming & ecommerce
Full Time, Temporary/Contract
Mid Senior Level
An exciting opportunity for a dynamic individual to fill the crucial role of Head of Service Delivery. If you\'re passionate about driving operational excellence and maintaining strong customer relationships, this might be the role for you.
The Role...
Your core responsibilities will include:
Defining and owning the service management framework, SLA’s, and KPI’s
Leading multi-disciplinary professionals to ensure effective service delivery
Monitoring service performance and quality, focusing on continuous improvement
Building and maintaining strong customer relationships
Innovating services and optimising processes
About You...
To thrive in this role, you need to be:
A strategic thinker with experience in leadership and developing service strategy
Exceptional at analysing and evaluating management information against customer requirements and business plans
Analytical with a background in project & change management
Relationship-driven, flexible, and adaptable to working with various stakeholders
The Reward...
Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.
The Role...
Your core responsibilities will include:
Defining and owning the service management framework, SLA’s, and KPI’s
Leading multi-disciplinary professionals to ensure effective service delivery
Monitoring service performance and quality, focusing on continuous improvement
Building and maintaining strong customer relationships
Innovating services and optimising processes
About You...
To thrive in this role, you need to be:
A strategic thinker with experience in leadership and developing service strategy
Exceptional at analysing and evaluating management information against customer requirements and business plans
Analytical with a background in project & change management
Relationship-driven, flexible, and adaptable to working with various stakeholders
The Reward...
Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.
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