Onboarding Administrator, Permanent, Isle of Man

Entry Mid Level

Job Description

We are currently seeking a Client On-Boarding Administrator within a Contractor Services company, on a permanent or temporary basis. To effectively deliver a seamless onboarding experience to the Business Development team, Contractors, Agencies and Introducers.

The Role...
Deliver exceptional customer service and onboarding standards that exceed client expectation
Assessing and validating key documentation against an established process and procedures to ensure compliance and suitability
Dealing with compliance questionnaires from business partners and setting up contracts for service.
Deal with queries and requests from clients and internal teams via telephone, messaging and e-mail
Identify potential problem areas and offer proactive solutions.

About You...
Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
Demonstrated experience within a customer onboarding role
Working knowledge of KYC, Right to Work and Client screening requirements
Clear understanding of and commitment to providing outstanding customer service
Previous Contractor Payroll, Recruitment Agency, Sales or Banking new client onboarding experience, desirable
Proactive and keen to expand knowledge and take on new tasks

The Reward...
Competitive salary
Flexible working
Car parking



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