Bank & Client Operations Team Leader, Permanent Job, Isle of Man

Job Description

Our client, an investments and banking firm, are seeking a Bank & Client Operations Team Leader to deliver operational services to our clients in line with agreed processes and service levels within business risk appetite and AML/CFT controls.

The Role...

You will provide people leadership to a team responsible for delivery of services to the Banks clients and your duties will include:

Monthly 1:1’s providing feedback and coaching against core objectives
Training plans prioritised according to business needs
Management of holidays to ensure sufficient cover to deliver core services and to schedule testing and project activities
Return to Work and Performance Improvement Plans as required
Oversight of performance, including client experience, adherence to service levels and controls
Accountable for monitoring and reporting assigned risks/measures

About you ...
To succeed in this role you have a proven track record in leading team, and have the following knowledge and experience:
To ability to coach and develop others
Knowledge of Bank products, processes, and banking systems
The ability to verbally, and in writing, communicate clear and concise messages to clients and colleagues
Knowledge of AML risk mitigation tools and AML processes and procedures

The Reward...

You will receive a full time permanent contract, alongside:

A competitive salary
Central Douglas office location
Company benefits package