Cash Centre Supervisor, Contract, Isle of Man

Entry Mid Level

Job Description

We’re looking for a cash centre supervisor to join our client’s busy team on an initial 18 month contract.

The Role…

On a daily basis you will liaise with customers and businesses to accurately collect information in order to solve their queries, and:

Authorise and investigate all transactions to KPIs and SLAs
Collect and analyse the required information from the customers and businesses
Review processes which would be automated or enhanced to improve the customer and business experience
Review processing errors and customer complaints to identify trends and training needs

About You…

In order to excel in this role you’ll have strong customer service abilities and excellent attention to detail, you’ll also:

Work well in a fast paced environment and have good organisational skills to deliver to deadlines
Be able to showcase knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Have previous experience within a similar supervisory role

The Reward…
This role is on an 18 month contract basis
Competitive salary


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