Corporate Service Team Analyst, Permanent Job, Isle of Man

Corporate Service Team Analyst required to join the Corporate Services team of an international bank to respond  and investigate queries and provide  support on business processes, policies and procedures. 

The Role..

Providing crucial support to customers and colleagues in the contact centre

Identifying barriers to performance and coordinating improvements to enhance our efficiency

Working closely with operational centres, providing coaching and support to increase efficiency and knowledge

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

About you..

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Previous banking experience is essential

Confident in analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

 The Rewards...

Competitive salary and benefits package

Hours: This is a work from home role -35 hour a week (All technical equipment will be provided by the employer)