Customer Service Advisor, Permanent Job, Isle of Man

Entry Mid Level

Job Description

Customer Service Advisor required for a commercial banking services organisation to act as a first point of contact for customers, Dealers and Brokers.

The Role...

Provide exceptional customer service to all customers establishing and meeting their needs. To provide administrative support and maintain accurate records.

To provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management

Answer the telephone and deal with customers questions or queries in a professional way

Meet with customers face to face and explain requirements, product and services

Help customers complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements

Production of lending and deposit taking documents to agreed standards

Accurately document, complete and file create payments for relevant customers and third parties as required

Log information on calls received and file create payments for relevant customers and third parties as required

To file / scan / save all work as directed, and to accurately maintain all related systems, files and data

Establish and maintain effective working relationships with co-workers and the general public

Assist in covering reception duties as required

About You...

Proven experience in a similar administrative role within financial services, preferably banking, with appropriate skills and knowledge

A minimum of 5 GCSE’s (or equivalent) at Grade C or above, including Maths and English

Good organisational and communication skills

Good working knowledge of Microsoft Office packages

Interpersonal skills to allow ability to build and maintain relationships

High attention to details, producing work to high standards with a professional detailed conscientious approach to work

The Reward...
Competitive salary and benefits package


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