We are looking for an enthusiastic individual to join an international bank on a permanent basis. The successful candidate will act as the first point of contact to customers across the Island, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
The Role...
Day to day duties will include:
Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
Build and maintain a thorough understanding of the local community, community hubs and key stakeholders
About You...
You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
You will ideally already have a category C1 licence, but if not comprehensive training will be provided
Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
Excellent banking knowledge
Experience within a banking environment
Second to none customer service skills
The Reward...
You will receive a comprehensive salary and benefits package
Permanent contract
Join our client, a leading Investor Services group, known for its global expertise and exceptional client service as a Senior Manager! We're seeking an experienced professional to drive operational excellence and manage a diverse client portfolio.
The Role…
As a Senior Manager, your responsibilities include:
Lead process improvement initiatives for operational efficiency
Manage a complex client portfolio with advanced technical skills
Foster a client service mindset and business development culture
Oversee direct reports' career development
Manage a Client Administration Team
Allocate clients and ensuring coverage during absences
About You…
To succeed in this role, you should have:
ICSA or STEP qualified
Excellent understanding of industry best practice in relation to Trust and Company administration
Ability to understand Trust and company legal documents
A competent understanding and working knowledge of taxation and how this affects trust and corporate structures
The Reward…
Joining our client’s team you will receive:
An inclusive work environment
Ongoing learning opportunities
Career progression in an international network
We're seeking an enthusiastic professional to join our client as an Associate Director – Private Wealth. Joining on a permanent basis the successful applicant will provide vital support in team and client management, contributing to our client’s growth objectives and operational excellence.
The Role…
As an Assistant Director, you will:
Provide crucial support for team and client management, ensuring exceptional service quality and consistency
Collaborate with the Director to oversee all company development activities
Assist in achieving key financial and non-financial targets, focusing on revenue maximisation and cost efficiency
Proactively contribute to process improvement initiatives
Cultivate a culture of shared knowledge and delegated responsibility within the team
Co-coordinate teams to meet client deliverables, deadlines, and maintain deliverable quality
Embody our cultural values and adapt positively to change, fostering a positive attitude
Embed risk management processes within the organisation
Ensure staff receive necessary training and address training gaps promptly
Follow up on new business opportunities and manage fee quotes effectively
Review unprofitable fee arrangements and develop action plans to improve profitability
Actively manage the exit of unprofitable client relationships
About You…
To excel in this role, you should possess the following qualifications and qualities:
Ability to inspire trust and confidence
Strong Relationship Management skills, including the ability to address challenges
Cultural awareness
Integrity and transparency
Energy and determination
Proven ability to succeed through others
Resilience and ability to work in a fast-paced environment
Good knowledge and experience in offshore financial services
Membership in a relevant Financial Institute or other professional body
Awareness of cross-jurisdictional cultural differences
Corporate Governance experience and risk mitigation expertise
Effective leadership and management skills
Evidence of promoting teamwork and collaboration
The Reward…
You will receive:
Competitive salary & benefits package
An inclusive and diverse work environment
Continuous learning and development opportunities
Career growth across an international network
Join our client, a leading Investor Services group, known for its global expertise and exceptional client service as a Senior Manager! We\'re seeking an experienced professional to drive operational excellence and manage a diverse client portfolio.
The Role…
As a Senior Manager, your responsibilities include:
Lead process improvement initiatives for operational efficiency
Manage a complex client portfolio with advanced technical skills
Foster a client service mindset and business development culture
Oversee direct reports\' career development
Manage a Client Administration Team
Allocate clients and ensuring coverage during absences
About You…
To succeed in this role, you should have:
ICSA or STEP qualified
Excellent understanding of industry best practice in relation to Trust and Company administration
Ability to understand Trust and company legal documents
A competent understanding and working knowledge of taxation and how this affects trust and corporate structures
The Reward…
Joining our client’s team you will receive:
An inclusive work environment
Ongoing learning opportunities
Career progression in an international network
We\'re seeking an enthusiastic professional to join our client as an Associate Director – Private Wealth. Joining on a permanent basis the successful applicant will provide vital support in team and client management, contributing to our client’s growth objectives and operational excellence.
The Role…
As an Assistant Director, you will:
Provide crucial support for team and client management, ensuring exceptional service quality and consistency
Collaborate with the Director to oversee all company development activities
Assist in achieving key financial and non-financial targets, focusing on revenue maximisation and cost efficiency
Proactively contribute to process improvement initiatives
Cultivate a culture of shared knowledge and delegated responsibility within the team
Co-coordinate teams to meet client deliverables, deadlines, and maintain deliverable quality
Embody our cultural values and adapt positively to change, fostering a positive attitude
Embed risk management processes within the organisation
Ensure staff receive necessary training and address training gaps promptly
Follow up on new business opportunities and manage fee quotes effectively
Review unprofitable fee arrangements and develop action plans to improve profitability
Actively manage the exit of unprofitable client relationships
About You…
To excel in this role, you should possess the following qualifications and qualities:
Ability to inspire trust and confidence
Strong Relationship Management skills, including the ability to address challenges
Cultural awareness
Integrity and transparency
Energy and determination
Proven ability to succeed through others
Resilience and ability to work in a fast-paced environment
Good knowledge and experience in offshore financial services
Membership in a relevant Financial Institute or other professional body
Awareness of cross-jurisdictional cultural differences
Corporate Governance experience and risk mitigation expertise
Effective leadership and management skills
Evidence of promoting teamwork and collaboration
The Reward…
You will receive:
Competitive salary & benefits package
An inclusive and diverse work environment
Continuous learning and development opportunities
Career growth across an international network
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