Complaints Specialist, Permanent Job, Isle of Man

PP10610
Entry Mid Level
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Job Description

We have a brilliant opportunity to join an international life assurance provider on a permanent basis as a Complaints Specialist. This position would be investigating and resolving complaints thoroughly, accurately and without bias ensuring a fair outcome.

The Role...

Your core responsibilities will include:

Fixing customer detriment and offering appropriate redress, taking customer vulnerability and personal circumstances into account

Completing investigations and issuing responses within stated service and regulatory timescales

Learning from our complaints by investigating root cause and ensuring preventative actions are identified, logged and implemented

Delivering complaint training and coaching to team members across Customer Services.

Producing reports and MI where required.

About You...

You will need:

Knowledge of Retirement & Investment Products advantageous

Competent user of technology with strong PC skills including knowledge of Microsoft Office packages

Excellent Customer Services Experience

Analytical with the ability to identify trends and root cause and identify solutions

The Reward...

Competitive salary with a full company benefits package.

Douglas Office
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