Customer Services Quality and Technical Specialist, Permanent Job, Isle of Man

Entry Mid Level

Job Description

Are you an experienced customer service expert with a deep understanding of regulatory compliance and technical administration? We have a permanent position in Castletown available within our client’s team for a dynamic individual to join as a Customer Services Quality and Technical Specialist.

The Role…

Reporting to the Customer Services Manager, your responsibilities will include:

Ensuring new business applications adhere to regulatory requirements and internal guidelines and procedures

Providing technical support and addressing detailed portfolio queries from both internal and external clients

Conducting training sessions for the team to align product knowledge with customer demand and communicate new procedures effectively

Investigating and addressing complaints, including root cause analysis

About You…

You will need:

Proven prior experience in the financial services sector, preferably with a focus on new business operations
A qualification such as the ICA Certificate of Advanced Certificate in AML would be advantageous

Comprehensive knowledge extends to IOM FSA's AML/CFT Requirements and Guidance for new business, particularly for regulated investment business

The Reward…

A benefits package including, pension, bonus and more!

Castletown based
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