Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Customer Services Specialist required to join the Customer Services team of an international Life Assurance group, based in the south of the Island. Reporting to the Customer Services Manager the candidate will be a customer service expert, with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirement
The Role...
Ensuring that new business applications have been accepted and processed in line with regulatory requirements
Technical support, responding to detailed portfolio queries from internal and external clients
Delivery of training to the team to ensure knowledge of product range is in line with customer demand and new procedures and any changes are communicated and understood
Investigating and responding to any complaints, conducting root cause analysis
Establishing and maintaining strong relationships with brokers, sales and regional offices
About you...
Previous experience in Financial services experience ideally in new business
Relevant professional qualifications (e.g. the ICA Certificate of Advanced Certificate in AML) would be advantageous
Detailed knowledge of the IOM FSA’s AML/CFT Requirements and Guidance for new business, ideally for regulated investment business
Excellent planning and organisational skills
Strong communication skills
The Reward
Competitive salary and Benefits package
Our client, a specialist retail and instillation company, is looking for a Trade Counter Sales Assistant.
The Role...
You will serve/sell all customers with a friendly and amenable attitude, and your responsibilities will include:
Being able to pick and process customers’ orders of their required products
Answering phone calls and responding to email enquiries
Memory retention for products, systems and processes
Perpetual stock/inventory counts, awareness of low stock and reporting the need to order more goods
Keeping the shelves replenished and in a presentable manor
About You...
You will have good customer service skills, and ideally hold the following experience:
Experience in a plumbing or merchant environment
Previous sales experience
Ability to work from 7.30am – 5pm, Monday-Friday + Saturdays on a rota system
The Reward...
You will receive a 42.5 hour week permanent contract, alongside:
Company benefits package
Competitive salary
Customer Services Specialist required to join the Customer Services team of an international Life Assurance group, based in the south of the Island. Reporting to the Customer Services Manager the candidate will be a customer service expert, with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirement
The Role...
Ensuring that new business applications have been accepted and processed in line with regulatory requirements
Technical support, responding to detailed portfolio queries from internal and external clients
Delivery of training to the team to ensure knowledge of product range is in line with customer demand and new procedures and any changes are communicated and understood
Investigating and responding to any complaints, conducting root cause analysis
Establishing and maintaining strong relationships with brokers, sales and regional offices
About you...
Previous experience in Financial services experience ideally in new business
Relevant professional qualifications (e.g. the ICA Certificate of Advanced Certificate in AML) would be advantageous
Detailed knowledge of the IOM FSA’s AML/CFT Requirements and Guidance for new business, ideally for regulated investment business
Excellent planning and organisational skills
Strong communication skills
The Reward
Competitive salary and Benefits package
Our client, a specialist retail and instillation company, is looking for a Trade Counter Sales Assistant.
The Role...
You will serve/sell all customers with a friendly and amenable attitude, and your responsibilities will include:
Being able to pick and process customers’ orders of their required products
Answering phone calls and responding to email enquiries
Memory retention for products, systems and processes
Perpetual stock/inventory counts, awareness of low stock and reporting the need to order more goods
Keeping the shelves replenished and in a presentable manor
About You...
You will have good customer service skills, and ideally hold the following experience:
Experience in a plumbing or merchant environment
Previous sales experience
Ability to work from 7.30am – 5pm, Monday-Friday + Saturdays on a rota system
The Reward...
You will receive a 42.5 hour week permanent contract, alongside:
Company benefits package
Competitive salary
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