Customer Support Officer, Permanent, Isle of Man

PP10117
Entry Mid Level
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Job Description

Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required

About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology

The Reward...
A highly competitive salary and excellent benefits package are on offer

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