Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Join our client as a Project Manager in their Group Change Department! You'll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards.
The Role…
As a Project Manager, your main responsibilities will include:
Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery
About You…
To excel in this role, you should possess the following skills and experience:
Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified
The Reward…
Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department
Join our client as a Senior Operational Controller. Your role will be essential in ensuring timely deliverables, issue resolution, and effective operational controls.
The Role…
As a Senior Operational Controller, your responsibilities will encompass a wide range of critical duties, including:
Understanding and troubleshooting across the end-to-end operating models with service providers.
Performing transactional processing, including Corporate Actions, Trades, Dividends, Payments, Prices, and Fees across all platforms
Monitoring transaction status and reconciliation reports, promptly addressing exceptions
Providing support for client cash inflows and outflows
Reviewing client reports and ensuring the highest quality output for clients
Running and distributing reports for various purposes
Recording and tracking issues raised with service providers, including review of SLD and KPIs
Supporting the new client onboarding process
Maintaining and updating compliance rules in relevant systems
Offering support and deputising for the senior leadership team
About You…
To excel in this role, you should meet the following qualifications and qualities:
Proven track record working within a similar position with fund or investment administration
Sound understanding of investment management operations, including industry knowledge, market dynamics, and financial instruments
Familiarity with regulatory obligations such as MiFID II and EMIR
Intermediate-level proficiency in Excel and Word
Experience in dealing with 3rd party service providers, including the creation/review of SLD and KPI frameworks, is a plus
Join our client as a Project Manager in their Group Change Department! You\'ll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards.
The Role…
As a Project Manager, your main responsibilities will include:
Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery
About You…
To excel in this role, you should possess the following skills and experience:
Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified
The Reward…
Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department
Join our client as a Senior Operational Controller. Your role will be essential in ensuring timely deliverables, issue resolution, and effective operational controls.
The Role…
As a Senior Operational Controller, your responsibilities will encompass a wide range of critical duties, including:
Understanding and troubleshooting across the end-to-end operating models with service providers.
Performing transactional processing, including Corporate Actions, Trades, Dividends, Payments, Prices, and Fees across all platforms
Monitoring transaction status and reconciliation reports, promptly addressing exceptions
Providing support for client cash inflows and outflows
Reviewing client reports and ensuring the highest quality output for clients
Running and distributing reports for various purposes
Recording and tracking issues raised with service providers, including review of SLD and KPIs
Supporting the new client onboarding process
Maintaining and updating compliance rules in relevant systems
Offering support and deputising for the senior leadership team
About You…
To excel in this role, you should meet the following qualifications and qualities:
Proven track record working within a similar position with fund or investment administration
Sound understanding of investment management operations, including industry knowledge, market dynamics, and financial instruments
Familiarity with regulatory obligations such as MiFID II and EMIR
Intermediate-level proficiency in Excel and Word
Experience in dealing with 3rd party service providers, including the creation/review of SLD and KPI frameworks, is a plus
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