Client Services Manager, Permanent Job, Isle of Man

Mid Senior Level

Job Description

We’re looking for an experienced manager to oversee, control and lead activities for the client services team of a leading wealth management business.

The Role...

As a leader you will be responsible for managing the team, continuous improvement and service excellence. You will:

Assist the head of client services in the effective implementation of divisional planning and strategy to ensure service delivery meets the company’s required standard

Drive continuous improvement in the provision of excellent customer service to exceed market expectations

Create, develop and maintain a team equipped with the necessary skills, experience and values conductive to continuous learning and delivery of service excellence

Build personal development and performance plans for staff

Take responsibility and accountability for the operational risk and compliance issues within the business area

About You...

You will have extensive experience of managing client facing teams in the financial services industry with experience of cross functional working to achieve business goals and:

Proven record of service delivery and continual improvement of both people and processes

Leadership skills with demonstrated experience collaborating, coaching and developing team members

Strategic and creative mindset

The Reward...

Permanent Contract
Onchan Based – Car Parking
Comprehensive Benefits Package
Competitive Salary


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