We have a fantastic opportunity for an experienced individual to join our client as a Senior Client Services Administrator. Reporting to the Customer Services Manager, this role would suit a high performing new business/customer service expert, with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirements.
The Role...
Core responsibilities including:
Reviewing new business applications for quality and regulatory Anti- Money Laundering and Counter Terrorism Financing control purposes
Ensuring that new business applications have been accepted and processed in line with internal guidelines & procedures
Handling client set up and ongoing servicing on the Customer Relations Management system and, including web support
About You...
You will need:
Proven prior experience within a customer services role within Investments or Life Assurance.
The ability to effectively manage customer and staff relationships, promptly respond to queries whilst ensuring promises are kept expectations are managed
Excellent report-writing and analytical skills
The Reward...
Competitive salary with a benefits package including, 28 days annual leave, inclusive of Public Holidays, Generous discretionary bonus scheme, On site gym and more!
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Our client, a leading Life Assurance company, is seeking a Spanish Speaking Administrator to contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached.
The Role...
The successful candidate will be responsible for:-
Responsible for the accurate and efficient completion of administrative tasks provided to you. This requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.
About you...
Requirements for the roles are:-
4 GCSEs Grade C to include Maths and English and/or NVQ Level 1 – or equivalent.
Fluent written and verbal in Spanish and English
The Reward...
A competitive salary and benefits package will be offered to the successful candidate.
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Our client, a leading Life Assurance company, is seeking a Spanish Speaking Administrator to contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached.
The Role...
The successful candidate will be responsible for:-
Responsible for the accurate and efficient completion of administrative tasks provided to you. This requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.
About you...
Requirements for the roles are:-
4 GCSEs Grade C to include Maths and English and/or NVQ Level 1 – or equivalent.
Fluent written and verbal in Spanish and English
The Reward...
A competitive salary and benefits package will be offered to the successful candidate.
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