We are recruiting for a number of exciting new roles in our clients Investments department in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company
The role...
Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date
Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy
Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements
About you...
Excellent written and verbal communication skills
Work well within a very busy team environment
Adaptable
Good planning and organisation skills
Good numerical skills
Solid IT skills
Any relevant work experience in an office or finance sector would be desirable but not essential
The rewards.....
Along with various benefits and salary based upon experience there is also:
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Customer Service Advisor required for a commercial banking services organisation to act as a first point of contact for customers, Dealers and Brokers.
The Role...
Provide exceptional customer service to all customers establishing and meeting their needs. To provide administrative support and maintain accurate records.
To provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management
Answer the telephone and deal with customers questions or queries in a professional way
Meet with customers face to face and explain requirements, product and services
Help customers complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements
Production of lending and deposit taking documents to agreed standards
Accurately document, complete and file create payments for relevant customers and third parties as required
Log information on calls received and file create payments for relevant customers and third parties as required
To file / scan / save all work as directed, and to accurately maintain all related systems, files and data
Establish and maintain effective working relationships with co-workers and the general public
Assist in covering reception duties as required
About You...
Proven experience in a similar administrative role within financial services, preferably banking, with appropriate skills and knowledge
A minimum of 5 GCSE’s (or equivalent) at Grade C or above, including Maths and English
Good organisational and communication skills
Good working knowledge of Microsoft Office packages
Interpersonal skills to allow ability to build and maintain relationships
High attention to details, producing work to high standards with a professional detailed conscientious approach to work
The Reward...
Competitive salary and benefits package
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Customer Service Advisor required for a commercial banking services organisation to act as a first point of contact for customers, Dealers and Brokers.
The Role...
Provide exceptional customer service to all customers establishing and meeting their needs. To provide administrative support and maintain accurate records.
To provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management
Answer the telephone and deal with customers questions or queries in a professional way
Meet with customers face to face and explain requirements, product and services
Help customers complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements
Production of lending and deposit taking documents to agreed standards
Accurately document, complete and file create payments for relevant customers and third parties as required
Log information on calls received and file create payments for relevant customers and third parties as required
To file / scan / save all work as directed, and to accurately maintain all related systems, files and data
Establish and maintain effective working relationships with co-workers and the general public
Assist in covering reception duties as required
About You...
Proven experience in a similar administrative role within financial services, preferably banking, with appropriate skills and knowledge
A minimum of 5 GCSE’s (or equivalent) at Grade C or above, including Maths and English
Good organisational and communication skills
Good working knowledge of Microsoft Office packages
Interpersonal skills to allow ability to build and maintain relationships
High attention to details, producing work to high standards with a professional detailed conscientious approach to work
The Reward...
Competitive salary and benefits package
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