Senior Administrator - Onboarding and New Business, Permanent Job, Isle of Man

Mid Senior Level

Job Description

We’re looking for a Senior Administrator to join the onboarding and new business team of an international life assurance provider. In this role no two days are the same, you’ll be actively engaged in the resolution of customer and advisor queries, amongst other tasks.

The Role...

You will be an active and positive team member focused on providing the best possible customer experience within the customer contact area, specifics include:

Achieve an average quality score of 90%
Proactively identify enhancements to processes and contribute towards their implementation
Identify, understand and collate customer needs, requirements and feedback
Engage and collaborate with peers across both the international business and the wider group to ensure that experiences and successes are shared
Ensure all queries are dealt with in a timely manner and escalating if needed

About You...

You will demonstrate enthusiasm and a positive approach to working performance whilst being:

Open and able to adapt to change
Articulate and possess excellent communication skills
Strong team player who is able to work with limited supervision
Experience within a life assurance environment
Minimum of 5 GCSE grade A* - C including English and Mathematics

The Reward...

You’ll be joining a diverse and inclusive international employer, where you’ll receive:

Comprehensive benefits package
Competitive salary
Opportunity to learn and develop skills further


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