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Senior Administrator, Permanent Job, Isle of Man
Martin Cowan Executive Recruitment Consultant
Job Description
Consultant
More jobs like this
Customer Service Advisor, Permanent, Isle of Man
PP10117
Permanent
Not specified
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Customer Support Centre Team Leader, Permanent Job, Isle of Man
PP11168
Customer Services & Sales
Full Time
Mid Senior Level
Customer service Team Leader required on a permanent basis to support the Customer Support Centre Manager in the efficient and effective running of the team
The Role…
Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts
Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills
Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone
Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay
Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary
Participate in the introduction and development of new systems and services and evaluate the impact to the team
To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards
First point of escalation for complex customer queries and complaints
Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email
About you…
Excellent leadership skills, calm under pressure, creative and solutions oriented
Strong telephone manner and listening skills
Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate
The Reward…
Comprehensive salary and benefits package
Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
The Role…
Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts
Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills
Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone
Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay
Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary
Participate in the introduction and development of new systems and services and evaluate the impact to the team
To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards
First point of escalation for complex customer queries and complaints
Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email
About you…
Excellent leadership skills, calm under pressure, creative and solutions oriented
Strong telephone manner and listening skills
Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate
The Reward…
Comprehensive salary and benefits package
Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
Consultant
More jobs like this
Customer Service Advisor, Permanent, Isle of Man
PP10117
Permanent
Not specified
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Customer Support Centre Team Leader, Permanent Job, Isle of Man
PP11168
Customer Services & Sales
Full Time
Mid Senior Level
Customer service Team Leader required on a permanent basis to support the Customer Support Centre Manager in the efficient and effective running of the team
The Role…
Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts
Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills
Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone
Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay
Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary
Participate in the introduction and development of new systems and services and evaluate the impact to the team
To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards
First point of escalation for complex customer queries and complaints
Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email
About you…
Excellent leadership skills, calm under pressure, creative and solutions oriented
Strong telephone manner and listening skills
Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate
The Reward…
Comprehensive salary and benefits package
Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
The Role…
Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts
Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills
Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone
Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay
Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary
Participate in the introduction and development of new systems and services and evaluate the impact to the team
To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards
First point of escalation for complex customer queries and complaints
Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email
About you…
Excellent leadership skills, calm under pressure, creative and solutions oriented
Strong telephone manner and listening skills
Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate
The Reward…
Comprehensive salary and benefits package
Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
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