Client Service Manager / Senior Manager, Permanent Role, Isle of Man

Our client, an international life assurance company, is seeking a Client Services Associate on a contract basis until June 2024.

The Role...

The successful candidate will be part of a Customer Service team, responsible for all aspects of product administration and relationship management. Your key responsibilities will include:

Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and development plan
Take ownership of and resolve any queries through to a satisfactory conclusion
Support ongoing reviews and updating of procedures within the team and department
Responsible for the accurate and efficient completion of administrative tasks
Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied
Ensure pended work is reviewed, chased and closed within expected timescale
Timely and professional contact with stakeholders should be maintained at all times

About You...

You will be a self-motivated individual and hold the following skills and experience:

Experience in handling external telephone calls
Be passionate about delivering excellent customer service
Strong verbal and written communication skills in English
Proficient in Microsoft office applications
Japanese, Portugues, Spanish or Italian language skills would be desirable

The Reward...

You will receive a fixed term contract until June 2024 alongside:

Competitive salary
Douglas based office location