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Senior Administrator, Permanent Job, Isle of Man
Martin Cowan Executive Recruitment Consultant
Job Description
Consultant
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Customer Support Officer, Permanent, Isle of Man
PP10117
Customer Services & Sales
Permanent
Entry Mid Level
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Senior Private Client Administrator, Permanent Job, Isle of Man
PP9330
Fiduciaries
Permanent
Mid Senior Level
A trust and corporate service provider is looking for a Senior Administrator to work as part of a Client Workgroup within the Fiduciary Services team. You will deal with all aspects of administration for multi-jurisdictional trusts and companies.
The Role…
Predominantly, your duties will include:
- Performing all aspects of company and trust administration
- Managing and maintaining an awareness of the workflow relating to your portfolio
- Maintaining accurate timesheets in accordance to the client work undertaken daily
- Liaising with clients, professional advisors and other third parties
- Preparing documents in relation to transactions, including minutes and resolutions
- Maintaining company and trust records, including due diligence
- Reviewing financial statements and conducting risk and client reviews
- Recognising and contributing to the mitigation of risk
About You…
To excel within this role, you will need:
- Significant previous experience as a Senior Administrator within a CSP environment
- STEP or ICSA qualification
- Excellent client relationship skills and an international outlook
- Good computer literacy, with a particular knowledge of the MS package
The Reward…
- Salary commensurate with skills and experience
- Comprehensive benefits package
Consultant
More jobs like this
Customer Support Officer, Permanent, Isle of Man
PP10117
Customer Services & Sales
Permanent
Entry Mid Level
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Senior Private Client Administrator, Permanent Job, Isle of Man
PP9330
Fiduciaries
Permanent
Mid Senior Level
A trust and corporate service provider is looking for a Senior Administrator to work as part of a Client Workgroup within the Fiduciary Services team. You will deal with all aspects of administration for multi-jurisdictional trusts and companies.
The Role…
Predominantly, your duties will include:
- Performing all aspects of company and trust administration
- Managing and maintaining an awareness of the workflow relating to your portfolio
- Maintaining accurate timesheets in accordance to the client work undertaken daily
- Liaising with clients, professional advisors and other third parties
- Preparing documents in relation to transactions, including minutes and resolutions
- Maintaining company and trust records, including due diligence
- Reviewing financial statements and conducting risk and client reviews
- Recognising and contributing to the mitigation of risk
About You…
To excel within this role, you will need:
- Significant previous experience as a Senior Administrator within a CSP environment
- STEP or ICSA qualification
- Excellent client relationship skills and an international outlook
- Good computer literacy, with a particular knowledge of the MS package
The Reward…
- Salary commensurate with skills and experience
- Comprehensive benefits package
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