Our client is looking for a new Team Leader within their Client Services Team. In this role, you’ll lead a team, taking overall responsibility for the day to day management of workloads providing technical guidance, mentoring, support, and training to the staff.
The Role...
Core duties include
Managing a team of administrators to include: supervision and motivation of the team; checking and approval of their team’s output; coaching and assisting with the development and training of the team
Playing an active role in managing the Team’s revenue targets including timely cash collection and utilisation and provides regular reporting to Relationship Overseer
Taking responsibility for the management and achievement of the Team’s KPIs ensuring timely clearance of action points, workflows, closings etc.
About You...
You will need:
Detailed understanding of all aspects of client administration
A relevant professional qualification (STEP, CGI) with prior experience in the Trust and CSP industry
Experience in managing and training a team, is essential
Our client, an international life assurance company, is seeking a Client Services Associate on permanent basis.
The Role...
The successful candidate will be part of a Customer Service team, responsible for all aspects of product administration and relationship management. Your key responsibilities will include:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and development plan
Take ownership of and resolve any queries through to a satisfactory conclusion
Support ongoing reviews and updating of procedures within the team and department
Responsible for the accurate and efficient completion of administrative tasks
Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied
Ensure pended work is reviewed, chased and closed within expected timescale
Timely and professional contact with stakeholders should be maintained at all times
About You...
You will be a self-motivated individual and hold the following skills and experience:
Experience in handling external telephone calls
Be passionate about delivering excellent customer service
Strong verbal and written communication skills in English
Proficient in Microsoft office applications
Japanese, Portuguese, Spanish or Italian language skills would be desirable
The Reward ...
You will receive a permanent contract alongside:
Competitive salary
Company benefits package
Douglas based office location
Our client, an international life assurance company, is seeking a Client Services Associate on a contract basis until June 2024.
The Role...
The successful candidate will be part of a Customer Service team, responsible for all aspects of product administration and relationship management. Your key responsibilities will include:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and development plan
Take ownership of and resolve any queries through to a satisfactory conclusion
Support ongoing reviews and updating of procedures within the team and department
Responsible for the accurate and efficient completion of administrative tasks
Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied
Ensure pended work is reviewed, chased and closed within expected timescale
Timely and professional contact with stakeholders should be maintained at all times
About You...
You will be a self-motivated individual and hold the following skills and experience:
Experience in handling external telephone calls
Be passionate about delivering excellent customer service
Strong verbal and written communication skills in English
Proficient in Microsoft office applications
Japanese, Portugues, Spanish or Italian language skills would be desirable
The Reward...
You will receive a fixed term contract until June 2024 alongside:
Our client, an international life assurance company, is seeking a Client Services Associate on permanent basis.
The Role...
The successful candidate will be part of a Customer Service team, responsible for all aspects of product administration and relationship management. Your key responsibilities will include:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and development plan
Take ownership of and resolve any queries through to a satisfactory conclusion
Support ongoing reviews and updating of procedures within the team and department
Responsible for the accurate and efficient completion of administrative tasks
Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied
Ensure pended work is reviewed, chased and closed within expected timescale
Timely and professional contact with stakeholders should be maintained at all times
About You...
You will be a self-motivated individual and hold the following skills and experience:
Experience in handling external telephone calls
Be passionate about delivering excellent customer service
Strong verbal and written communication skills in English
Proficient in Microsoft office applications
Japanese, Portuguese, Spanish or Italian language skills would be desirable
The Reward ...
You will receive a permanent contract alongside:
Competitive salary
Company benefits package
Douglas based office location
Our client, an international life assurance company, is seeking a Client Services Associate on a contract basis until June 2024.
The Role...
The successful candidate will be part of a Customer Service team, responsible for all aspects of product administration and relationship management. Your key responsibilities will include:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and development plan
Take ownership of and resolve any queries through to a satisfactory conclusion
Support ongoing reviews and updating of procedures within the team and department
Responsible for the accurate and efficient completion of administrative tasks
Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied
Ensure pended work is reviewed, chased and closed within expected timescale
Timely and professional contact with stakeholders should be maintained at all times
About You...
You will be a self-motivated individual and hold the following skills and experience:
Experience in handling external telephone calls
Be passionate about delivering excellent customer service
Strong verbal and written communication skills in English
Proficient in Microsoft office applications
Japanese, Portugues, Spanish or Italian language skills would be desirable
The Reward...
You will receive a fixed term contract until June 2024 alongside:
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