Job Description
Consultant
More jobs like this
Customer Service Advisor, Permanent, Isle of Man
PP10117
Permanent
Not specified
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Project Manager, Permanent Job, Isle of Man
PP11158
Project Management
Permanent
Executive Appointments
Join our client as a Project Manager in their Group Change Department! You'll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards.
The Role…
As a Project Manager, your main responsibilities will include:
Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery
About You…
To excel in this role, you should possess the following skills and experience:
Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified
The Reward…
Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department
The Role…
As a Project Manager, your main responsibilities will include:
Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery
About You…
To excel in this role, you should possess the following skills and experience:
Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified
The Reward…
Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department
Consultant
More jobs like this
Customer Service Advisor, Permanent, Isle of Man
PP10117
Permanent
Not specified
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Project Manager, Permanent Job, Isle of Man
PP11158
Project Management
Permanent
Executive Appointments
Join our client as a Project Manager in their Group Change Department! You\'ll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards.
The Role…
As a Project Manager, your main responsibilities will include:
Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery
About You…
To excel in this role, you should possess the following skills and experience:
Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified
The Reward…
Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department
The Role…
As a Project Manager, your main responsibilities will include:
Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery
About You…
To excel in this role, you should possess the following skills and experience:
Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified
The Reward…
Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department
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