IT Service Desk Analyst, Permanent, Isle of Man

PP10440
Entry Mid Level
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Job Description

We have a brilliant opportunity for an individual passionate about IT, to join offshore investments and saving company as an IT Service Desk Analyst / Batch Operator. The position combines day-to-day troubleshooting, with the running and monitoring of late evening/morning batch processes.

The Role...
The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours.
Your core responsibilities will include:
Run and monitor Batch Processes for our key line of business systems
Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
Ensure provision and availability of IT systems and functions to End Users

About You...
You will need:
Previous relevant Service/Help Desk experience is advantageous.
Customer Service experience, face to face/remotely and over the phone
Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure

The Reward...
Competitive salary with an extensive benefits package which includes: a generous discretionary bonus scheme, voluntary “double matching” pension scheme, an onsite gym and more!
A Douglas office; although on occasions, there will be the requirement to work from the office based in Castletown.

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