Our client, a global CSP, are seeking an experience Data Analyst. The role holder will collaborate with key users across the business and use data and insights to release value from the system to drive effective operation, efficiency, accuracy, and risk mitigation for the organisation.
The Role …
Within your role, you will have the opportunity to:
Manage and design the reporting environment, including data sources, security and metadata
Support initiatives for data integrity and normalisation and create best-practice reports based on data mining, analysis and visualisation
Manage master data, including creation, updates and deletion, and oversee the commissioning and decommissioning of datasets
Review, conduct and document business needs, testing adjustment and best practices with key users of business systems to ensure optimal functionality meets business and user requirements
Provide quality assurance of imported data, working with business stakeholders to verify and analyse
Supporting the data warehouse in identifying and revising reporting requirements to generate reports from single or multiple systems
About You …
You will be a methodical individual with strong analytic, research and critical thinking skills, including the ability to understand and interpret relevant data to drive business change. Experience with Microsoft SQL server is essential. The following attributes would also be advantageous:
Exposure to statistical analysis and segmentation techniques
Ability to present information to stakeholders and provide consultation
Experience with Microsoft Dynamics NAV and maintaining automation platforms and records management systems
Experience in the financial sector
The Reward…
This is an exciting opportunity to join a growing team and you will be rewarded with a competitive salary and performance-related bonus along with other benefits
Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients
The role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits
About you...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude
The rewards...
Car parking
Salary commensurate upon experience
Service Manager (Enterprise Services) required to join an expanding telecommunications company on the Isle of Man to provide service management leadership and be accountable for customer satisfaction. Ideally suited to an experienced Service Manager with extensive experience in a similar service management position in an enterprise business services company.
The Role…
Service management:
Meet with a portfolio of Tier 1 and Tier 2 customers on an agreed governance schedule and perform service management reviews with them. This includes providing reporting, minuting the meetings and tracking actions
Own the client relationship from a service perspective
Work alongside Enterprise Account Directors and their clients in providing first class service to clients
Provide information to customers relating to any query on products or services
Develop, provide and present business customer reports and audits on their services at regular meetings; in-person or via video conference
Provide responses to customer requests for information related to billing queries
Manage customer escalations on service issues relating to delivery and fault management
Provide project management type support on major customer projects.
Contribute to the Enterprise Customer Account Development Plans
Service delivery:
Assist Account Directors with all aspects of Enterprise customer projects and orders
Co-ordinate work with service delivery teams on the progress of installations and equipment request
When necessary, ensure the appropriate engineering resource is liaising effectively with the customer, providing updates of appointments, notification of changes and calls on day of delivery
Provide support and coordination for major customer projects
Service faults:
Deal with any escalations of logged faults on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates
Manage logged faults to ensure all faults are resolved and closed within the agreed service levels
Work closing with the Service Operations Centre (SOC) to ensure resolution of incidents and problem management in line with ITIL best practice.
Manage customer escalations for service delivery or faults or any issue raised by the customer
Be the key point of contact for the customer during major incidents and/or outages providing clear customer communications on updates where needed
Ownership of providing customer RFO (Reason for Outages) in a timely and cohesive manner
About you…
Experience in a service management position and performing a similar role in an Enterprise business services company
Passionate commitment to technology, quality, and success.
Have a flexible attitude to work, able to work within teams or to work alone as necessary, without direct supervision and trust to exceed customer satisfaction levels
Experience coordinating resource schedules, demonstrating strong organization skills with the ability to manage multiple tasks
Experience dealing with customers at all levels, especially at c-suite level to provide reports and presentations on performance
Demonstrated high levels of accuracy with excellent time management and organizational skills
Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
Should be comfortable managing projects, and taking on project work streams from larger projects as they relate to your customers
Keen understanding of customer service and relationship management, and ease communicating all technical and business functions where required, ensuring service deliverables, delivery plan and ongoing progress with the assigned Project Manager
Appreciation of the Enterprise Business market and customers
Knowledge of Microsoft Office, in particular Microsoft Excel and PowerPoint
Experience of delivering service to agreed budgets, with internal governance adhered to, whilst considering ways to improve the service at a reduced cost
Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients
The role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits
About you...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude
The rewards...
Car parking
Salary commensurate upon experience
Service Manager (Enterprise Services) required to join an expanding telecommunications company on the Isle of Man to provide service management leadership and be accountable for customer satisfaction. Ideally suited to an experienced Service Manager with extensive experience in a similar service management position in an enterprise business services company.
The Role…
Service management:
Meet with a portfolio of Tier 1 and Tier 2 customers on an agreed governance schedule and perform service management reviews with them. This includes providing reporting, minuting the meetings and tracking actions
Own the client relationship from a service perspective
Work alongside Enterprise Account Directors and their clients in providing first class service to clients
Provide information to customers relating to any query on products or services
Develop, provide and present business customer reports and audits on their services at regular meetings; in-person or via video conference
Provide responses to customer requests for information related to billing queries
Manage customer escalations on service issues relating to delivery and fault management
Provide project management type support on major customer projects.
Contribute to the Enterprise Customer Account Development Plans
Service delivery:
Assist Account Directors with all aspects of Enterprise customer projects and orders
Co-ordinate work with service delivery teams on the progress of installations and equipment request
When necessary, ensure the appropriate engineering resource is liaising effectively with the customer, providing updates of appointments, notification of changes and calls on day of delivery
Provide support and coordination for major customer projects
Service faults:
Deal with any escalations of logged faults on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates
Manage logged faults to ensure all faults are resolved and closed within the agreed service levels
Work closing with the Service Operations Centre (SOC) to ensure resolution of incidents and problem management in line with ITIL best practice.
Manage customer escalations for service delivery or faults or any issue raised by the customer
Be the key point of contact for the customer during major incidents and/or outages providing clear customer communications on updates where needed
Ownership of providing customer RFO (Reason for Outages) in a timely and cohesive manner
About you…
Experience in a service management position and performing a similar role in an Enterprise business services company
Passionate commitment to technology, quality, and success.
Have a flexible attitude to work, able to work within teams or to work alone as necessary, without direct supervision and trust to exceed customer satisfaction levels
Experience coordinating resource schedules, demonstrating strong organization skills with the ability to manage multiple tasks
Experience dealing with customers at all levels, especially at c-suite level to provide reports and presentations on performance
Demonstrated high levels of accuracy with excellent time management and organizational skills
Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
Should be comfortable managing projects, and taking on project work streams from larger projects as they relate to your customers
Keen understanding of customer service and relationship management, and ease communicating all technical and business functions where required, ensuring service deliverables, delivery plan and ongoing progress with the assigned Project Manager
Appreciation of the Enterprise Business market and customers
Knowledge of Microsoft Office, in particular Microsoft Excel and PowerPoint
Experience of delivering service to agreed budgets, with internal governance adhered to, whilst considering ways to improve the service at a reduced cost
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