IT Services Technician, Permanent Job, Isle of Man

Mid Senior Level

Job Description

IT Services Technician required to join a telecommunications group on the Isle of Man in a permanent capacity. The role involves the development, management and maintenance of the company internal IT systems and networks.

The Role…

Deploy and manage endpoints via SCCM and Microsoft Intune
Application management via SCCM and Intune
Assist with OS and application patch management via SCCM and Intune
Assist with design and repackaging of updates and baseline builds
Support management of Exchange Online
Support Office 365 for the group
Support business functions within Dynamics 365 Platform as a Service
Managing public cloud services within Azure
Assist with identity and access management, via Active Directory and Azure AD
Support risk-based access via Conditional Access
Management of internal SQL cluster and associated databases
Support Sure IT Helpdesk, managing user requests aligned with ITIL framework
Support the management of Data Protection tools and services and including classification and DLP
Deploy and build Virtual Machines within VMware including capacity management
Support Business continuity program
Assist backup program and associated tools

About you…

High level qualification in computer science, networking or information security or related field is desirable but not essential.
Professional Information or Cyber Security accreditation is desirable but not essential.
Professional IT accreditations are desirable but not essential.

Skills and experience required:
Experience deploying and managing endpoints via SCCM and Microsoft Intune including Hybrid joined devices
Experience supporting Office 365, Exchange online and Azure Active Directory
Experience of deploying and managing public cloud services within Azure
Experience managing Microsoft SQL databases
Ability to communicate effectively with external parties and staff at all levels

Experience supporting Dynamics 365
Experience supporting Exchange online
Experience deploying Virtual Machines within VMware
Experience deploying machines with Autopilot
Experience deploying and supporting Teams voice
Experience of ISO27001 and ISO 22301

Personal/Behavioural attributes:
Ability to produce accurate, good quality work.
Demonstrate an interest in current and future technology.
Self-motivated with the ability to work alone or as part of a team.
Demonstrate the ability to research and solve problems.
Flexible attitude with enthusiastic and spirited approach to tasks associated with the job.
Willing to work unsociable hours both as part of the standby scheme and for scheduled maintenance

The Reward…
Competitive salary
Wide range of benefits
Discretionary bonus scheme


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