We’re looking for an individual with a broad technical background who has a strong working knowledge across LAN/WAN/WLAN technologies, to join our client, a telecommunications provider on a permanent basis.
The Role…
In this hands on role you will implement technical solutions whilst also building relationships with clients and demonstrating a high level of customer service. Responsibilities will include:
Ensure the successful delivery of enterprise customer solutions that meet required outcomes and standards
Document, package, and deliver solutions adhering to appropriate operational/maintenance and provisioning procedures
Communicate clearly to customers the service deliverable, delivery plan and ongoing progress with the assigned project manager
Ensure that services/projects are documented and delivered effectively
Record and store customer meeting notes
Identify risk areas and communicate to team
About You…
You will have proven experience implementing and supporting Cisco networking solutions, and:
Excellent Cisco CCNA routing and switching skills, CCNP is preferred
A proven experience of implementing and supporting solutions based upon: Cisco Switching, Cisco and Meraki Wireless, Cisco Routing
Passionate commitment to technology, quality and success
High levels of accuracy and excellent time management
Experience of managing client relationships with confidence and presence to successfully discuss and advise customers
The Reward…
You will receive a full time, permanent contract alongside:
Excellent working environment
Competitive salary
37.5 hour working week
Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients
The role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits
About you...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude
The rewards...
Car parking
Salary commensurate upon experience
We have a brilliant opportunity for an individual passionate about IT, to join an international life assurance company, as an IT Service Desk Analyst / Batch Operator. The position combines day-to-day troubleshooting, with the running and monitoring of late evening/morning batch processes.
The Role...
The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours.
Your core responsibilities will include:
Run and monitor Batch Processes for the key line of business systems
Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
Ensure provision and availability of IT systems and functions to End Users
About You...
You will have previous relevant Service/Help Desk experience, and have the following:
Customer Service experience, face to face, remotely and over the phone
Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure
An understanding of Virtual Server/Desktop environments, preferably VMWare
The Reward...
You will receive a full time permanent contract, alongside:
Competitive salary
Benefits package
Douglas office based location; although on occasions, there will be the requirement to work from the office based in Castletown
Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients
The role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits
About you...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude
The rewards...
Car parking
Salary commensurate upon experience
We have a brilliant opportunity for an individual passionate about IT, to join an international life assurance company, as an IT Service Desk Analyst / Batch Operator. The position combines day-to-day troubleshooting, with the running and monitoring of late evening/morning batch processes.
The Role...
The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours.
Your core responsibilities will include:
Run and monitor Batch Processes for the key line of business systems
Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
Ensure provision and availability of IT systems and functions to End Users
About You...
You will have previous relevant Service/Help Desk experience, and have the following:
Customer Service experience, face to face, remotely and over the phone
Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure
An understanding of Virtual Server/Desktop environments, preferably VMWare
The Reward...
You will receive a full time permanent contract, alongside:
Competitive salary
Benefits package
Douglas office based location; although on occasions, there will be the requirement to work from the office based in Castletown
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