We’re recruiting a Senior Engineer (IT Technical Support 2nd/3rd Line Support) to join our client, a global bank, on a permanent basis. The successful candidate will deliver solutions to both technical and non-technical end users whilst also supporting a wide range of technologies and providing second and third level technical support.
The Role…
You will provide optimal IT support to departments to help facilitate the bank’s objectives. Duties will include:
Applying advanced technical expertise using operating and diagnostic protocols to resolve standard to highly complex system level issues
Maintain a closed loop communication style, assuring all appropriate individuals are notified of ongoing issues and problem resolution status, as required, on-site upgrade activities and resolving technical issues and equipment by remote or onsite support
Take ownership and responsibility of an issue from start to resolution
Keep customers informed, set and follow commitments
Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents/service requests
Log, tracking and escalating incidents and requests on behalf of the end user with vendors and/or other departments.
Ensure accurate logging of all incidents using the defined tracking software
Schedule deployment windows with relevant business units
Evaluate system potential by testing compatibility of new programs with existing programs
Determine customer service requirements by maintaining contact with customers and visiting operational environments
Analyse information and applications to fully understand customers working environments to minimise impact on customer
About You…
You will have a relevant IT/computer science qualification, and:
Ideally hold ITL Foundation Certification, Apple OS Essentials, O365 , A+,N+, MCDST, MCITP and/or other Microsoft Certifications
Solid experience in advanced support role within large/medium size organisations
Extensive 2nd/3rd line support experience
AD account management experience
Service desk experience within a Medium/Large corporate environment
Ability to take ownership and confident communicator
The Reward
You’ll be winning a leading employer and will receive:
Comprehensive benefits package
Central Douglas Offices
Competitive salary
Our client, a global CSP, are seeking an experience Data Analyst. The role holder will collaborate with key users across the business and use data and insights to release value from the system to drive effective operation, efficiency, accuracy, and risk mitigation for the organisation.
The Role …
Within your role, you will have the opportunity to:
Manage and design the reporting environment, including data sources, security and metadata
Support initiatives for data integrity and normalisation and create best-practice reports based on data mining, analysis and visualisation
Manage master data, including creation, updates and deletion, and oversee the commissioning and decommissioning of datasets
Review, conduct and document business needs, testing adjustment and best practices with key users of business systems to ensure optimal functionality meets business and user requirements
Provide quality assurance of imported data, working with business stakeholders to verify and analyse
Supporting the data warehouse in identifying and revising reporting requirements to generate reports from single or multiple systems
About You …
You will be a methodical individual with strong analytic, research and critical thinking skills, including the ability to understand and interpret relevant data to drive business change. Experience with Microsoft SQL server is essential. The following attributes would also be advantageous:
Exposure to statistical analysis and segmentation techniques
Ability to present information to stakeholders and provide consultation
Experience with Microsoft Dynamics NAV and maintaining automation platforms and records management systems
Experience in the financial sector
The Reward…
This is an exciting opportunity to join a growing team and you will be rewarded with a competitive salary and performance-related bonus along with other benefits
We’re looking for a PostgreSQL Database Administrator to join our client, a global technology company to improve and maintain PostgreSQL databases within the business.
The Role…
The successful candidate will support the full project life cycle, to include consulting, discovery, analysis, architecture, design, documentation, building, migration, automation and production readiness activities. You will:
Support project engagements, work collaboratively with other team members, communicate effectively, and foster team success
Maintain platforms (Postgres)
Maintaining and creating new scripts to automate daily tasks
Produces automation and tooling solutions which includes scripting and automation of production deployments and tools
Environment support and maintenance
Trouble shooting performance issues
Technical documentation
Maintaining standard operating procedures
Hot-seat Support
About You…
You should have:
Experience with NoSQL databases (.e.g. Apache Cassandra) & NoSQL support in PostgreSQL
PSQL experience, including stored procedures, functions, triggers and views
Familiarity with PostgreSQL support for JSON
Working knowledge of both Red Hat Enterprise Linux and Windows
Experience with operating system scripting languages (e.g.: Ansible, PowerShell)
Experience in Azure
Knowledge on Splunk, Elastic, Grafana
The Reward…
You will receive:
Competitive salary
Excellent working environment
Central Douglas location
Our client, a global CSP, are seeking an experience Data Analyst. The role holder will collaborate with key users across the business and use data and insights to release value from the system to drive effective operation, efficiency, accuracy, and risk mitigation for the organisation.
The Role …
Within your role, you will have the opportunity to:
Manage and design the reporting environment, including data sources, security and metadata
Support initiatives for data integrity and normalisation and create best-practice reports based on data mining, analysis and visualisation
Manage master data, including creation, updates and deletion, and oversee the commissioning and decommissioning of datasets
Review, conduct and document business needs, testing adjustment and best practices with key users of business systems to ensure optimal functionality meets business and user requirements
Provide quality assurance of imported data, working with business stakeholders to verify and analyse
Supporting the data warehouse in identifying and revising reporting requirements to generate reports from single or multiple systems
About You …
You will be a methodical individual with strong analytic, research and critical thinking skills, including the ability to understand and interpret relevant data to drive business change. Experience with Microsoft SQL server is essential. The following attributes would also be advantageous:
Exposure to statistical analysis and segmentation techniques
Ability to present information to stakeholders and provide consultation
Experience with Microsoft Dynamics NAV and maintaining automation platforms and records management systems
Experience in the financial sector
The Reward…
This is an exciting opportunity to join a growing team and you will be rewarded with a competitive salary and performance-related bonus along with other benefits
We’re looking for a PostgreSQL Database Administrator to join our client, a global technology company to improve and maintain PostgreSQL databases within the business.
The Role…
The successful candidate will support the full project life cycle, to include consulting, discovery, analysis, architecture, design, documentation, building, migration, automation and production readiness activities. You will:
Support project engagements, work collaboratively with other team members, communicate effectively, and foster team success
Maintain platforms (Postgres)
Maintaining and creating new scripts to automate daily tasks
Produces automation and tooling solutions which includes scripting and automation of production deployments and tools
Environment support and maintenance
Trouble shooting performance issues
Technical documentation
Maintaining standard operating procedures
Hot-seat Support
About You…
You should have:
Experience with NoSQL databases (.e.g. Apache Cassandra) & NoSQL support in PostgreSQL
PSQL experience, including stored procedures, functions, triggers and views
Familiarity with PostgreSQL support for JSON
Working knowledge of both Red Hat Enterprise Linux and Windows
Experience with operating system scripting languages (e.g.: Ansible, PowerShell)
Experience in Azure
Knowledge on Splunk, Elastic, Grafana
The Reward…
You will receive:
Competitive salary
Excellent working environment
Central Douglas location
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