Senior Engineer (IT Technical Support 2nd/3rd Line Support), Permanent Job, Isle of Man

Mid Senior Level

Job Description

We’re recruiting a Senior Engineer (IT Technical Support 2nd/3rd Line Support) to join our client, a global bank, on a permanent basis. The successful candidate will deliver solutions to both technical and non-technical end users whilst also supporting a wide range of technologies and providing second and third level technical support. The Role… You will provide optimal IT support to departments to help facilitate the bank’s objectives. Duties will include: Applying advanced technical expertise using operating and diagnostic protocols to resolve standard to highly complex system level issues Maintain a closed loop communication style, assuring all appropriate individuals are notified of ongoing issues and problem resolution status, as required, on-site upgrade activities and resolving technical issues and equipment by remote or onsite support Take ownership and responsibility of an issue from start to resolution Keep customers informed, set and follow commitments Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents/service requests Log, tracking and escalating incidents and requests on behalf of the end user with vendors and/or other departments. Ensure accurate logging of all incidents using the defined tracking software Schedule deployment windows with relevant business units Evaluate system potential by testing compatibility of new programs with existing programs Determine customer service requirements by maintaining contact with customers and visiting operational environments Analyse information and applications to fully understand customers working environments to minimise impact on customer About You… You will have a relevant IT/computer science qualification, and: Ideally hold ITL Foundation Certification, Apple OS Essentials, O365 , A+,N+, MCDST, MCITP and/or other Microsoft Certifications Solid experience in advanced support role within large/medium size organisations Extensive 2nd/3rd line support experience AD account management experience Service desk experience within a Medium/Large corporate environment Ability to take ownership and confident communicator The Reward You’ll be winning a leading employer and will receive: Comprehensive benefits package Central Douglas Offices Competitive salary


More jobs like this