In this role, you will be a Senior Insurance Technician for an investment firm, located in central Douglas.
The Role...
You will be administering the declaration and closing of War Risk Additional Premiums calls, as well as:
Ensuring the production of deliverable documentation and efficient resolution of issues
Dealing with over 300 shipping companies
Opening, confirming and closing of Additional Premium calls
Become proficient in internal systems, such as BoWoS and BLUR
About You...
An ideal candidate will have experience in shipping, compliance or insurance, as well as:
Preferably an understanding of Word, Excel, and PowerPoint
Excellent customer service and communication skills as well as a keen attention to detail
Preferably, candidate will have an understanding of world geography
The Reward...
You will be based in Douglas, and will receive:
A competitive salary
Comprehensive benefits package
We are looking for an infrastructure analyst to be involved in multiple projects from inception through to delivery. The successful candidate will be expected to support the existing infrastructure environment. As part of the role, you will be involved in infrastructure administration, implementation, system maintenance and monitoring platform reporting and documentation.
The Role...
The role will suit a candidate who is confident in working with a wide range of core technologies with a focus on exchange and mail services, you will:
Administer the Groups technology infrastructure in line with the agreed SLAs to support the smooth running of the groups technology stack
Establish and maintain regular communications with the team and end users regarding IT activities
Develop business case justifications and cost benefits analyses for IT spending and initatives as required
Benchmark, analyse, report on and make recommendations for the improvement of IT infrastuture and IT Systems
About You...
You should have proven technical experience in an IT operation as well as:
A solid understanding of Cloud fundamentals, including, Microsoft Windows Server 2016 and 2019 operating systems, Microsoft Windows 10 & 11, Microsoft Active directory management and configuration, Microsoft Teams, Backup and replication concepts, Citrix and Mimecast
Experience in IT infrastructure maintenance support and design
Ability to apply IT in solving business problems
Ability to present ideas in business and user friendly language
Highly self motivated, proactive and strong attention to detail
The Reward...
The successful candidate will receive:
Full time, competitive salary
Benefits package
Douglas working location
Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.
The Role...
In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
Carry out customer requests for changes to managed devices across the managed services portfolio
Understand and comply with the licence and other regulatory rules applying to the position.
Work in accordance with the safety procedures and safe working policies of Sure
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities
About You...
You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
At least 3-5 years experience in a similar role
Technical expertise in multiple disciplines listed below
Cisco CCNA minimum (CCNP preferred)
Demonstrable experience of working with IP routing and switching environments
Demonstrable experience of working with firewalls rules, NAT and VPNs
Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services
The Reward...
Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
Full time, permanent position
We are looking for an infrastructure analyst to be involved in multiple projects from inception through to delivery. The successful candidate will be expected to support the existing infrastructure environment. As part of the role, you will be involved in infrastructure administration, implementation, system maintenance and monitoring platform reporting and documentation.
The Role...
The role will suit a candidate who is confident in working with a wide range of core technologies with a focus on exchange and mail services, you will:
Administer the Groups technology infrastructure in line with the agreed SLAs to support the smooth running of the groups technology stack
Establish and maintain regular communications with the team and end users regarding IT activities
Develop business case justifications and cost benefits analyses for IT spending and initatives as required
Benchmark, analyse, report on and make recommendations for the improvement of IT infrastuture and IT Systems
About You...
You should have proven technical experience in an IT operation as well as:
A solid understanding of Cloud fundamentals, including, Microsoft Windows Server 2016 and 2019 operating systems, Microsoft Windows 10 & 11, Microsoft Active directory management and configuration, Microsoft Teams, Backup and replication concepts, Citrix and Mimecast
Experience in IT infrastructure maintenance support and design
Ability to apply IT in solving business problems
Ability to present ideas in business and user friendly language
Highly self motivated, proactive and strong attention to detail
The Reward...
The successful candidate will receive:
Full time, competitive salary
Benefits package
Douglas working location
Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.
The Role...
In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
Carry out customer requests for changes to managed devices across the managed services portfolio
Understand and comply with the licence and other regulatory rules applying to the position.
Work in accordance with the safety procedures and safe working policies of Sure
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities
About You...
You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
At least 3-5 years experience in a similar role
Technical expertise in multiple disciplines listed below
Cisco CCNA minimum (CCNP preferred)
Demonstrable experience of working with IP routing and switching environments
Demonstrable experience of working with firewalls rules, NAT and VPNs
Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services
The Reward...
Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
Full time, permanent position
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