Senior Operations Engineer, Permanent Job, Isle of Man

Job Description

Ready to take the lead in the world of IT operations? If you're passionate about technology and eager to contribute to the success of our cloud services, our client’s Senior Operations Engineer role might be your dream job.

The Role…

As a Senior Operations Engineer, you will be at the forefront of providing operational support for the hardware and software technologies hosting cloud services. Your key responsibilities will include:

Owning and enhancing the customer experience through professional communication, incident resolution, customer requests, and service improvements
Managing third-party vendors and support, ensuring compliance with vendor solution releases and addressing security threats
Administering, managing, and providing third-level support for VMware vCloud, vCenter, vSphere, storage, and related technologies
Resolving complex technical issues at their root cause
Offering professional consultancy on infrastructure technologies, such as cloud service onboarding
Raising and managing third-party support cases with appropriate criticality
Proactively contributing to continuous service improvement with innovative ideas
Mentoring and guiding team members in their areas of technology expertise
Drafting and creating documentation for systems, services, and technologies, including procedures
Balancing time management, stakeholder expectations, and project delivery
Building and nurturing relationships with staff, partners, and customers to enhance value
Collaborating with customers and prospects on infrastructure design, network solutions, migration strategies, and backup/DR plans

About You…

To excel in this role, we're seeking a candidate who possesses

Strong knowledge and experience of IT infrastructure, including hardware, operating systems, storage, virtualisation, virtual desktops, and security systems
Expertise in backup and replication technologies
Proficiency in Microsoft AD and DNS
Multiple associate-level qualifications such as CCNA, VCA, or equivalent experience, and/or professional-level qualifications (or working towards) such as VCP, CCNP
Excellent communication skills, both written and verbal
Initiative to resolve problems independently
Exceptional accuracy, time management, and organisational skills
Customer relationship experience and the ability to successfully advise and engage with customers
Demonstrated problem-solving abilities and the capability to handle difficult situations at various levels
Proven administration experience, preferably in a service provider environment
Knowledge and experience of ITIL, ISO27001, and PCI-DSS (preferred)

The Reward…

Joining our client as a Senior Operations Engineer offers numerous rewards, including:

The opportunity to lead and shape the success of our cloud services
A chance to work with cutting-edge technologies and enhance your expertise
Competitive salary