Support Technicican, Permanent, Isle of Man

PP10358
Entry Mid Level
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Job Description

Our client, a software Payroll organisation is seeking a Support Technician on a full time basis.

The Role…
First line support via telephonic, email and face to face Customer support of all products including the following
Installation of various Software offerings for all clients that require it
Accounts Liaison, Billing and Costing services
Liaise with 3rd party software providers re new clients, pricing, annual renewals
Data retrieval from live client environments for DPN clientele in order to correct data discrepancies, work on bug fixes and maintain data integrity
Creation of all documentation for error and installation guides, as well as testing checklists

About you …
Recent IT related qualification or experience in a similar position
Ability to deliver customer service to a high standard
Knowledge of Tax, Social security and payroll services in the following jurisdictions would be advantageous

The Reward …
Market rate salary & Full training provided


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