Test Analyst, Contract, Isle of Man Job | Information Technology

Job Description

We have an opportunity to join a leading international Life Assurance Group on a six month, fixed term contract basis. As Test Analyst, you will provide quality documentation, test plans, test cases, test execution, and provide reporting on defects.

The Role...

Plan and carry out testing appropriate to the task with minimal supervision/guidance

Creation of test scenarios, cases and plans for projects and BAU support

Coordinate and peer review test documentation and test cases

Defect reporting and monitoring

About You...

A comprehensive understanding of the project lifecycle with particular emphasis on testing activities

Experience in Automation; Test Sigma, Cucumber, Selenium

ISTQB certification preferred

Experience in SQL scripting / queries, and Jira, Quality Centre, other test management tools

The Reward...

Competitive salary

Central Douglas office

Consultant

Martin Cowan

Executive Recruitment Consultant

Contact Recruiter

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Application Support Analyst, Contract Job, Isle of Man

PP11270

Information Technology

Full Time, Temporary/Contract

Mid Senior Level

Are you ready to be a vital part of our Enterprise Change Management team, contributing to the success of integration and various business project initiatives? If you thrive in a dynamic environment and have a passion for delivering top-notch service, read on!

The Role...

Join our team on a 12-month contract and take on the following responsibilities:

Provide 3rd Line Service Desk support Business Systems applications via the IT Freshworks Support Portal
Collaborate with the IT Helpdesk for efficient issue resolution
Ensure timely and accurate customer service delivery by actively managing the ticket queue, assigning tasks appropriately, and responding to queries promptly
Raise concerns and provide recommendations to the Head of Change Management Office through trend analysis and observations from the first lines of support
Proactively create and update technical documentation
Collaborate on specific projects directed by the Head of Change Management
Adhere to current policies and procedures defined by the organisation

About You...

We are looking for an individual with:

Good organisational skills and experience in a trust and company administration environment
Relevant qualifications in Microsoft, CompTIA, and ITIL would be ideal
Demonstrated ability to manage small technical projects end-to-end and work independently when required
Experience with NavOne, SharePoint, Smartsheet, Laserfiche would be advantageous
A solid foundation in application support with the ability to communicate effectively to a non-technical audience
Excellent organisational, written, and oral communication skills, along with effective interpersonal skills and a high level of professionalism
Ability to perform several tasks concurrently, effectively prioritize them in a high-pressure environment
Experience with service desk applications and ITIL methodologies
Previous experience in a Private Wealth setting would be an advantage
Ability to exercise a high degree of confidentiality
Capability to provide out-of-hours support as required

The Reward...

By joining our dynamic and growing team, you'll enjoy:

A competitive salary
Full training

Service Desk Analyst, Permanent Job, Isle of Man

PP11249

Information Technology

Full Time, Permanent

Entry Mid Level

Are you ready to embark on a dynamic journey in the world of IT support? Our client is seeking a talented individual to join our team as a Service Desk Analyst. If you're passionate about delivering top-notch customer service in a fast-paced environment, read on!

The Role...

In this role, you'll be the first line of defence, providing technical support for all users. Your main responsibilities will include:

Providing 1st line support via phone, e-mail, walk-ups, and deskside support
Recording all Incidents and Requests in the ITSM Platform, ensuring correct categorisation
Documenting troubleshooting on incidents before escalating to Technical Teams
Keeping Incidents/Service Requests up to date to maintain SLAs and keeping users informed of progress
Assigning incidents and requests that can't be resolved 1st line to appropriate teams with detailed handover notes
Managing all new staff onboarding/offboarding, including IT equipment provision and account setup
Maintaining the asset register within the ITSM Platform for end user equipment
Proactively engaging with users to build relationships and ensure their IT is working as expected
Notifying Technical Teams of any issues having a major impact on users
Developing a detailed understanding of the Group and departments that are supported
Building and maintaining good relationships with Service Desk Analysts globally
Establishing and maintaining regular communications with the global IT Team, management, and end users regarding IT activities and issues
Performing any other duties reasonably required for this role

About You...

To thrive in this role, you'll need:

Experience working in an IT environment or customer service experience
Enthusiasm and passion for IT Support
A strong commitment to excellent customer service
Good understanding of current PC operating systems and applications
Clear verbal communication, politeness, respect, and consideration for others
Strong organisational and time management skills
The ability to use initiative, work independently, and as part of a global team
Confidence to speak with users over the phone and in person to help resolve IT issues
Willingness to learn and continually develop
Capability to follow process and procedure

The Reward...

This comes with a range of benefits, including:
Competitive salary
Excellent benefits package
Opportunities for personal development and progression
A supportive global team environment
Exposure to cutting-edge IT activities

See all jobs

Consultant

Martin Cowan

Executive Recruitment Consultant

Contact Recruiter

More Jobs From Consultant

More jobs like this

Application Support Analyst, Contract Job, Isle of Man

PP11270

Information Technology

Full Time, Temporary/Contract

Mid Senior Level

Service Desk Analyst, Permanent Job, Isle of Man

PP11249

Information Technology

Full Time, Permanent

Entry Mid Level

Are you ready to embark on a dynamic journey in the world of IT support? Our client is seeking a talented individual to join our team as a Service Desk Analyst. If you\'re passionate about delivering top-notch customer service in a fast-paced environment, read on!

The Role...

In this role, you\'ll be the first line of defence, providing technical support for all users. Your main responsibilities will include:

Providing 1st line support via phone, e-mail, walk-ups, and deskside support
Recording all Incidents and Requests in the ITSM Platform, ensuring correct categorisation
Documenting troubleshooting on incidents before escalating to Technical Teams
Keeping Incidents/Service Requests up to date to maintain SLAs and keeping users informed of progress
Assigning incidents and requests that can\'t be resolved 1st line to appropriate teams with detailed handover notes
Managing all new staff onboarding/offboarding, including IT equipment provision and account setup
Maintaining the asset register within the ITSM Platform for end user equipment
Proactively engaging with users to build relationships and ensure their IT is working as expected
Notifying Technical Teams of any issues having a major impact on users
Developing a detailed understanding of the Group and departments that are supported
Building and maintaining good relationships with Service Desk Analysts globally
Establishing and maintaining regular communications with the global IT Team, management, and end users regarding IT activities and issues
Performing any other duties reasonably required for this role

About You...

To thrive in this role, you\'ll need:

Experience working in an IT environment or customer service experience
Enthusiasm and passion for IT Support
A strong commitment to excellent customer service
Good understanding of current PC operating systems and applications
Clear verbal communication, politeness, respect, and consideration for others
Strong organisational and time management skills
The ability to use initiative, work independently, and as part of a global team
Confidence to speak with users over the phone and in person to help resolve IT issues
Willingness to learn and continually develop
Capability to follow process and procedure

The Reward...

This comes with a range of benefits, including:
Competitive salary
Excellent benefits package
Opportunities for personal development and progression
A supportive global team environment
Exposure to cutting-edge IT activities

See all jobs

Test Analyst, Contract, Isle of Man

Job Description

Consultant

Martin Cowan

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Application Support Analyst, Contract Job, Isle of Man

Service Desk Analyst, Permanent Job, Isle of Man

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Application Support Analyst, Contract Job, Isle of Man

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