Customer Services Administrator - Agency & Commissions, Permanent Job, Isle of Man

Entry Mid Level

Job Description

Our client, an international Life Assurance firm, are seeking a Customer Services Administrator within their Agency & Commissions Team.

The Role...
You will be dealing with enquiries by email and telephone from the sales team and intermediaries, and the main duties will include:

Processing instructions received from intermediaries to amend their agency details; for example – change of contact details, change of ownership, structure or directors and amendments to bank account details.
Investigating commission and investment adviser fee queries
Administering new suitable certifier applications
Setting up online access for Agencies and answering online queries

About You ...

To ensure that this role is carried out to the desired level, the successful candidate should ideally have the following skills and experience:

An awareness of the Anti-Money Laundering Regulations and knowledge of Customer Due Diligence requirements
An awareness of different UK and International payment methods
Have good organisation skills with the ability to communicate effectively both verbally and in writing
Ability to deliver accuracy and quality performance

The Reward ...

You will receive a full time, permanent contract, alongside:

Company benefits package
South of the Island office location


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