Test Analyst, Permanent Job, Isle of Man

Are you ready to be a vital part of our Enterprise Change Management team, contributing to the success of integration and various business project initiatives? If you thrive in a dynamic environment and have a passion for delivering top-notch service, read on!

The Role...

Join our team on a 12-month contract and take on the following responsibilities:

Provide 3rd Line Service Desk support Business Systems applications via the IT Freshworks Support Portal
Collaborate with the IT Helpdesk for efficient issue resolution
Ensure timely and accurate customer service delivery by actively managing the ticket queue, assigning tasks appropriately, and responding to queries promptly
Raise concerns and provide recommendations to the Head of Change Management Office through trend analysis and observations from the first lines of support
Proactively create and update technical documentation
Collaborate on specific projects directed by the Head of Change Management
Adhere to current policies and procedures defined by the organisation

About You...

We are looking for an individual with:

Good organisational skills and experience in a trust and company administration environment
Relevant qualifications in Microsoft, CompTIA, and ITIL would be ideal
Demonstrated ability to manage small technical projects end-to-end and work independently when required
Experience with NavOne, SharePoint, Smartsheet, Laserfiche would be advantageous
A solid foundation in application support with the ability to communicate effectively to a non-technical audience
Excellent organisational, written, and oral communication skills, along with effective interpersonal skills and a high level of professionalism
Ability to perform several tasks concurrently, effectively prioritize them in a high-pressure environment
Experience with service desk applications and ITIL methodologies
Previous experience in a Private Wealth setting would be an advantage
Ability to exercise a high degree of confidentiality
Capability to provide out-of-hours support as required

The Reward...

By joining our dynamic and growing team, you\'ll enjoy:

A competitive salary
Full training