Senior Client Services Associate, Temporary, Isle of Man

Entry Mid Level

Job Description

Our client a global life assurance firm is currently seeking a Senior Client Services Associate on a permanent or 12Month FTC basis.

The Role...
The successful candidate will be part of Customer Service team where the department is responsible for all aspects of product administration and relationship management. The key responsibilities will include:
Deal with queries from clients, both internally and externally via telephone or written communication.
Identify & log any Complaints / ODs that are received, ensuring the complaints procedure is followed correctly
Ensure pended work is reviewed, chased and closed within expected Timescales
Ensure compliance and regulatory legislation requirements are met and adhered to
Support the team, including answering queries, checking, training, and coaching

About You...
You will have previous experience handling external telephone calls with both clients and independent financial advisors and have the following skills:
Highly self-motivated with the ability to manage and prioritise your own workload
Passionate about delivering excellent customer Service
Previous experience in Life Assurance or a similar customer service-based industry
Competent in Microsoft applications: Including Word, Outlook, SharePoint and Excel

The Reward...
You will receive a full time contract alongside:
Douglas office location
Competitive salary



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