Communications Manager, Permanent Job, Isle of Man

Live at Home is a dedicated Manx-registered charity established in 1998. Their staff and volunteers are passionate about providing a variety of options for their members to live happily at home for as long as they can. The charity aims to improve the quality of life and eliminate isolation and loneliness among older people on the Isle of Man by connecting people in communities that care. Above all, they provide reassurance that there is always someone you can turn to for help, advice, or simply a chat.

About You...

We are seeking an individual who is passionate, motivated and with excellent leadership skills who can commit to helping drive the charity forward to its next growth stage. Acting as an ambassador for the organisation, they will provide the public face for campaigns and build relationships with stakeholders within the Third Sector, Private sector, Government and the Media. You will have:

Marketing knowledge and experience
Evidence of improving service quality
Experience of working with commercial sector management
Knowledge and experience of fundraising
Good working knowledge of digital and social media
Experience of working in a competitive market
Ability to present to professionals, statutory and third sector partners
Strong communication and organisational skills
Ability to travel island wide, clean DBS check & ability to work evenings and weekends if required


We are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway.


The Role...

They will manage, lead and support the Scheme Manager and other staff to ensure service delivery complies with all relevant legislation, regulation and quality standards alongside values and aims of the charity

The successful candidate will be expected to generate new streams of income which will help to grow and support the charity.

In addition, they will:

Develop and expand services in line with the charity’s strategic objectives.
Engage with Corporate companies and build relationships.
Develop communication tools such as short digital media campaigns to showcase Live at Home’s services to potential doners and raise the Charity’s profile publicising its activities via Social M platforms to communicate with present and future supporters of the charity.
Develop sustainable and mutually beneficial relationships with partner organisations.
Work in collaboration and foster relationships with other Third sector organisations and Government Departments.
Support the Board of Trustees in their governance activities.

The above provides a broad overview of some of the key duties the successful candidate will be expected to deliver but is by no means exhaustive.

Key Accountabilities...

Compliance: Ensure service delivery meets the requirements of legislation, regulators, contracts/funders, relevant inspection and statutory bodies and internal quality standards.
Performance Management: ensure the delivery of contract requirements, the achievement of agreed performance targets, undertake contract review meetings where required and provide and present monitoring reports.
Business Development: lead on strategic service development and sustainable growth, to including sourcing new income streams, contracts, grant funding and developing strategic partnerships with other organisations.
Communications Development:- Create powerful and compelling reasons to support the charity via Digital Media, Social Media and the Press.
Quality Assurance: lead on quality assurance, ensuring that the service complies with all relevant quality standards.
Service User Consultation: introduce systems for, and monitor feedback from, service user consultations in a range of methods to inform service planning and quality assurance.
Complaints and Compliments: ensure systems for complaints and compliments are implemented and issues recorded, reported and responded to appropriately.
Support the Board of Trustees in their governance role, for example by providing comprehensive performance information for Board meetings.
Work with the Trustees on the development of strategic, operational and financial planning.
Provide effective, visible and inspirational presence in order to grow sustainability as well as increase the profile of the charity across the Private and Public sectors.
Undertake any other duties that may be considered commensurate with the level of the post.
Comply with the charity’s contractual terms and conditions, policies and procedures, codes of conduct and core values.

To Apply, please send your CV in confidence to Karen Winter: Karen.Winter@liveathome.im