Our client within the public sector is seeking a temporary Improvement Programme Manager for a period of 4 months. Your expertise will drive financial improvements and enhance the delivery of healthcare services.
The Role...
As an Improvement Programme Manager, your key responsibilities will include:
Collaborating with nominated representatives and management to support and execute programs aligned with our monthly financial cycle
Leading cross-organisational improvement schemes that contribute to our Financial Plan
Managing allocated programs and associated projects from inception to delivery, ensuring they are completed on time and within budget
Developing a framework for evaluating opportunities, creating evidence-based business cases, and managing them through approval cycles
Identifying and supporting the realisation of project benefits
Providing routine reporting and communication materials for boards and the wider organisation
Identifying interdependencies and promoting integrated work where appropriate
About You...
To excel in this role, you should:
Have prior experience in project management or change management
Be a self-driven and autonomous problem-solver
Process exceptional communication skills, with the ability to collaborate with colleagues at all levels
Be an active listener who can translate complete operational information into financial improvements
Be highly numerate and comfortable working with financial data
Previous finance experience, including cost improvement, is advantageous
The Reward...
The opportunity to drive meaningful change
Satisfaction of contributing to financial improvements within the organisation
Weekly paid
Working 37 hours per week
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
An exciting opportunity for a dynamic individual to fill the crucial role of Head of Service Delivery. If you're passionate about driving operational excellence and maintaining strong customer relationships, this might be the role for you.
The Role...
Your core responsibilities will include:
Defining and owning the service management framework, SLA’s, and KPI’s
Leading multi-disciplinary professionals to ensure effective service delivery
Monitoring service performance and quality, focusing on continuous improvement
Building and maintaining strong customer relationships
Innovating services and optimising processes
About You...
To thrive in this role, you need to be:
A strategic thinker with experience in leadership and developing service strategy
Exceptional at analysing and evaluating management information against customer requirements and business plans
Analytical with a background in project & change management
Relationship-driven, flexible, and adaptable to working with various stakeholders
The Reward...
Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.
Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
An exciting opportunity for a dynamic individual to fill the crucial role of Head of Service Delivery. If you\'re passionate about driving operational excellence and maintaining strong customer relationships, this might be the role for you.
The Role...
Your core responsibilities will include:
Defining and owning the service management framework, SLA’s, and KPI’s
Leading multi-disciplinary professionals to ensure effective service delivery
Monitoring service performance and quality, focusing on continuous improvement
Building and maintaining strong customer relationships
Innovating services and optimising processes
About You...
To thrive in this role, you need to be:
A strategic thinker with experience in leadership and developing service strategy
Exceptional at analysing and evaluating management information against customer requirements and business plans
Analytical with a background in project & change management
Relationship-driven, flexible, and adaptable to working with various stakeholders
The Reward...
Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.
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