Team Leader, Permanent Job, Isle of Man Job | Jobs from Paragon Recruitment

Job Description

Our client, an international life assurance company, is seeking a Team Leader to assist with the effective running of the team.

The Role...

You will support and develop team members to collectively aid a high-performance culture, and your key responsibilities will include:

Supporting team members through regular performance check-in conversations
Assisting the Manager with both poor performance and absence management conversations and processes
Support the Manager with the setting of objectives for team members, linking to team and business goals
Establishing training and development plans to support the skills development required at team and individual level
Accountable for the co-ordination of the team’s activities through workflow management

About you ...

You will have a good understanding of of the life assurance or wealth management sector and hold the following skills and experience:

Previous experience team leadership experience within financial services
The ability to coach and develop others
Clear communication

The Reward ...
You will receive a full time permanent contract, alongside:
Competitive salary
Company benefits package

Consultant

Mia Benjamin

Recruitment Consultant

Contact Recruiter

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Customer Service Advisor, Permanent, Isle of Man

PP10117

Permanent

Not specified

Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required

About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology

The Reward...
A highly competitive salary and excellent benefits package are on offer

Project Manager, Permanent Job, Isle of Man

PP11158

Project Management

Permanent

Executive Appointments

Join our client as a Project Manager in their Group Change Department! You'll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards.

The Role…
As a Project Manager, your main responsibilities will include:

Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery

About You…
To excel in this role, you should possess the following skills and experience:

Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified

The Reward…

Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department

See all jobs

Consultant

Mia Benjamin

Recruitment Consultant

Contact Recruiter

More Jobs From Consultant

More jobs like this

Customer Service Advisor, Permanent, Isle of Man

PP10117

Permanent

Not specified

Project Manager, Permanent Job, Isle of Man

PP11158

Project Management

Permanent

Executive Appointments

Join our client as a Project Manager in their Group Change Department! You\'ll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards.

The Role…
As a Project Manager, your main responsibilities will include:

Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements
Manage project governance, including planning, issue and risk management, and project budget oversight
Coordinate and oversee requirements analysis to ensure value for money
Implement high-quality solutions through robust testing and ensuring delivery within agreed scope
Communicate accurately and timely with stakeholders to keep them informed
Ensure business and operational readiness for solution delivery

About You…
To excel in this role, you should possess the following skills and experience:

Proven experience within the Financial Services sector
Excellent skills in planning, issue/risk management, and project budget oversight
Experience in managing large projects or multiple projects simultaneously
Proficient in facilitation, presentation, and report writing
PRINCE2 or Agile certified

The Reward…

Joining the team you will enjoy:
Competitive salary & benefits package
An inclusive work environment
Opportunities for professional growth and development
The chance to lead impactful projects in a dynamic department

See all jobs

Team Leader, Permanent Job, Isle of Man

Job Description

Consultant

Mia Benjamin

More jobs like this

Customer Service Advisor, Permanent, Isle of Man

Project Manager, Permanent Job, Isle of Man

Consultant

Mia Benjamin

More jobs like this

Customer Service Advisor, Permanent, Isle of Man

Project Manager, Permanent Job, Isle of Man

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