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    Servicing Consultant, Permanent, Isle of Man

    PP10121
    Fiduciaries
    Permanent
    Entry Mid Level
    Servicing Consultant in either a full time or part time capacity required to join a life Assurance organisation to promote positive customer service to the companies service level agreement.

    The Role...
    Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis
    Achieve targets to maintain productivity quality and service standards
    Contribute to a positive and supportive team culture
    Promote positive customer/distributor perceptions continuously developing relationships aligned to Values
    Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks
    Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained

    About you...
    Previous customer service experience from any industry background
    Cope and manage varying workloads and pressures
    Good listening skills to clearly and accurately relay messages to processing
    Accurately hand off technical telephone queries to appropriate person/area
    Excellent soft skills to build a rapport and create a positive customer experience

    The Reward...
    Competitive salary
    Open to applications in both a Part or Full Time capacity

    Get Notifications for similar jobs

    Corporate Governance Officer, Permanent Job, Isle of Man

    PP9969
    Banking, Funds & Wealth Management
    Permanent
    Entry Mid Level

    We are looking for a corporate governance officer to provide administration, company secretarial and general management services to client companies/funds

    The Role...

    Joining on a permanent basis, your main duties will be to ensure compliance with applicable regulations and guidelines, and with the companys established policies/procedures and corporate governance framework, whilst ensuring high standards of customer service are met at all times. You will:

    Carry out the company secretarial tasks for a portfolio of fund and company clients, including but not limited to all statutory duties
    Support the clients in their general administration and management as required, including shareholder servicing, stock exchange operations, contract administration and board meetings
    Assist with the opening and operation of bank accounts of fund and company clients
    Assistance and fulfilment of CRS/FATCA obligation, economic substance rules etc
    Ensure compliance with applicable codes in legislation, in particular but not limited to customer due diligence, in accordance with the ALM/CFT rules and the completion of risk assessments

    About You...

    You will have strong working knowledge and understanding of fund administration, private and listed company administration, corporate structures and governance processes and procedures, as well as:

    Working knowledge of all statutory related operating systems to be used by the company
    Working knowledge of stock exchange listing rules, and corporate governance codes
    Previous experience within a similar role
    Understanding of data protection

    The Reward...

    You will be based in central Douglas and will receive:

    Full time, core business hours, permanent contract
    Competitive salary
    Supportive working environment

    AEI Administrator, Temporary & Permanent, Isle of Man

    PP10122
    Fiduciaries
    Temporary/Contract
    Entry Mid Level
    Our client, a leading Life Assurance company is seeking a Temporary and Permanent Administrator for their prestigious office based on the outskirts of Douglas.

    The Role...
    You will be involved with all activities surrounding the identifying and contacting of all High Value and new clients, for tax purposes, duties will include:
    Supporting the completion of client file reviews
    Corresponding with clients via email or phone
    Updating the business systems with responses from client
    Logging, controlling and monitoring client responses

    About you...
    Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines is essential in this role, along with:
    Experience of customer contact
    Previous Administrative experience
    Good Knowledge of Excel
    Cope with varying workloads, pressures and people
    Working in a team

    The Reward...
    You will be entitled to the below, plus further benefits to be detailed at offer stage:
    23 days holiday to start with, including all English and Manx Bank holidays
    Performance related pay scheme
    Pension
    Car Parking

    Reconciliations Administrator, Permanent, Isle of Man

    PP10119
    Banking, Funds & Wealth Management, Digital & Fintech
    Permanent
    Entry Mid Level

    We have a brilliant opportunity to join a rapidly expanding Fintech firm in Douglas. They are looking for a Reconciliations Administrator. The ideal candidate would enjoy working in a fast-paced environment and should be excellent on Excel spreadsheets.

    The Role...
    Your core responsibilities will include:
    Regular and accurate preparation of reconciliations
    Liaising with other teams both internal and external to resolve queries
    Review and improvement of internal processes and procedures
    Other related tasks that become necessary as the reconciliations are progressed

    About You...
    You will need:
    Experience of working with large volumes of data accurately
    Experience of customer service and resolving queries effectively
    Strong Excel skills
    Analytically minded, with excellent attention to detail and numeracy skills

    The Reward...
    Competitive salary
    Comprehensive benefits, including private healthcare, dental, and pension scheme
     

    Customer Support Officer, Permanent, Isle of Man

    PP10118
    Customer Services & Sales
    Permanent
    Entry Mid Level

    Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

    The Role...
    The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
    Provide first line of customer support, answering calls and online enquiries
    Providing support and advice on technical and general customer queries
    Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
    Various administration tasks
    Customer registrations
    Data input
    Maintenance of customer data in internal systems, reporting and additional activities as required

    About you...
    The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
    Excellent customer focus, empathy and experience of working in a customer facing role
    Must have strong technical knowledge to support broadband, mobile and home phone problem solving
    Superb telephone manner and listening skills
    Strong relationship and networking skills
    Willing to work outside normal working hours to provide customer focused support shifts
    Ability to produce accurate, good quality work
    Well organised and methodical
    Demonstrate an interest in current and future technology

    The Reward...
    A highly competitive salary and excellent benefits package are on offer
    Part Time hours - 25 Flexible on days /hours worked
     

    Customer Support Officer, Permanent, Isle of Man

    PP10117
    Customer Services & Sales
    Permanent
    Entry Mid Level
    Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

    The Role...
    The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
    Provide first line of customer support, answering calls and online enquiries
    Providing support and advice on technical and general customer queries
    Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
    Various administration tasks
    Customer registrations
    Data input
    Maintenance of customer data in internal systems, reporting and additional activities as required

    About you...
    The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
    Excellent customer focus, empathy and experience of working in a customer facing role
    Must have strong technical knowledge to support broadband, mobile and home phone problem solving
    Superb telephone manner and listening skills
    Strong relationship and networking skills
    Willing to work outside normal working hours to provide customer focused support shifts
    Ability to produce accurate, good quality work
    Well organised and methodical
    Demonstrate an interest in current and future technology

    The Reward...
    A highly competitive salary and excellent benefits package are on offer

    Mobile Branch Driver, Permanent, Isle of Man

    PP10104
    Banking, Funds & Wealth Management
    Permanent
    Entry Mid Level
    We are looking for an enthusiastic individual to join an international bank on a permanent basis. The successful candidate will act as the first point of contact to customers across the Island, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.

    The Role...
    Day to day duties will include:
    Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
    Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
    Build and maintain a thorough understanding of the local community, community hubs and key stakeholders

    About You...
    You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
    You will ideally already have a category C1 licence, but if not comprehensive training will be provided
    Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
    Excellent banking knowledge
    Experience within a banking environment
    Second to none customer service skills

    The Reward...
    You will receive a comprehensive salary and benefits package
    Permanent contract

    Administrator, Temporary, Isle of Man

    PP10105
    Banking, Funds & Wealth Management, Administration & Business Support
    Temporary/Contract
    Entry Mid Level

    Our client is seeking an Administrator for a temporary period of 3-6 months to be based within their Mortgage and Lending Operations Team.

    The Role...
    Respond to queries from customers / stakeholders promptly within in agreed timelines
    Deliver successful customer / business outcomes by processing / authorising / investigating all transactions
    Understanding customer and business needs, specialising in Fraud and Chargeback
    Support mortgage customers in the Isle of Man and potentially other offshore jurisdictions
    Capture and collate MI as required

    About you...
    Previous banking for Financial services experience would be desirable
    Good customer service skills
    Excellent attention to detail is required
    Knowledge of mortgages would be beneficial but not essential

    The Reward...
    There is the potential of this turning into a longer term / permanent role for the right candidate
    Salary commensurate with experience
    Weekly paid
     

    Company Administrator, Permanent, Isle of Man

    PP10095
    Fiduciaries
    Permanent
    Entry Mid Level
    Our client, an international corporate service group, are currently seeking a Company Administrator to support the existing team with statutory work.

    The Role...
    Preparing minuets and documents for signature
    Directly correspond and liaise with clients and intermediaries
    Perform annual file reviews
    Ensure client database remains updated at all times
    Preparing and checking payments

    About You...
    Excellent written and oral communication skills
    Ability to work to tight deadlines
    Good knowledge of offshore trust and corporate structures and current offshore environment
    Previous experience in the industry
    An interest and commitment to on-going professional development and training or already working towards professional qualification

    The Reward...
    Full time, permeant contract
    Competitive salary in line with skills and experience
    Benefits package

    Experienced Bookkeeper, Permanent, Isle of Man

    PP10098
    Fiduciaries
    Permanent
    Entry Mid Level
    Our client, a fiduciary and funds company, is currently seeking an experienced Bookkeeper.

    The Role...
    Maintain an accurate record of financial transactions
    Update and maintain the general ledger
    Reconciliation of entries into the accounting system
    Recording of debits and credits
    Maintain the trial balance, by a reconciliation of general ledgers
    Account reconciliation to assert the accuracy of transactions

    About You...
    Previous experience within a bookkeeping position
    Accounting knowledge and understanding of accounting best practices
    Data entry skills
    High attention to detail
    Proficiency in Microsoft Excel

    The Reward...
    Full time, permeant position
    Douglas location
    Benefits package

    Product Management Analyst, Temporary, Isle of Man

    PP10085
    Fiduciaries
    Temporary/Contract
    Entry Mid Level
    A 9 month contract opportunity has arisen for a product management analyst to support the delivery of good customer outcomes, ensuring that customer facing literature is compliant, accurate and clear, and support the implementation of changes amongst other tasks.

    The Role...
    You will support the product management of bonds products by carrying out product reviews under the oversight of the product manager. As well as:
    Review customer facing literature of the product range including key features, terms and conditions, illustrations, annual reviews, including all updates required to support business growth and regulatory change
    Support the migration of literature items to a new document management system
    Ensure products have up to date product specifications and clear target markets and that actions identified as a result of product reviews are delivered in line with agreed timescales

    About You...
    You will be a confident communicator, with previous experience within a similar role alongside:
    Good understanding of the bonds market
    High level of accuracy and attention to detail
    Able to deliver a high standard of service output
    Strong analytical skills, ability to use, interpret and develop meaningful data

    The Reward...
    You will receive a competitive salary
    Full time, 9 month contract position

    Payments Administrator, Permanent, Isle of Man

    PP10089
    Fiduciaries, Shipping, Aviation & Yachting
    Permanent
    Entry Mid Level

    We have a new opportunity to join a leading independent corporate and fiduciary service provider. As a Payments Administrator, you'll assume responsibility of the payment process of the group and its clients, timely and accurately processing all outward payments to clients and external suppliers.

    The Role...
    Your core responsibilities will include:
    Provide banking and payments expertise to colleagues and business partners
    Investigate and answer payment related queries from internal teams and external banking partners
    Maintain strong working relationships with banks, business partners and colleagues across the business, be able to communicate effectively on payment processes both verbally and in writing
    Assume responsibility for the set up and administration of clients' bank accounts with a range of different banks and payment service providers in different currencies and jurisdictions

    About You...
    The role is busy, varied and would suit somebody who is quick to learn, keep calm under pressure when dealing with a high volume of transactions and can deal with the volume without compromising on accuracy
    Close attention to deadlines is key in the payment process
    Previous experience within a banking payments environment is essential

    The Reward...
    Competitive salary
    Comprehensive benefits, including DIS, travel insurance scheme, private healthcare, dental care, income protection, and employer pension contributions
     

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