104 Jobs Found
Servicing Consultant, Permanent, Isle of Man
The Role...
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis
Achieve targets to maintain productivity quality and service standards
Contribute to a positive and supportive team culture
Promote positive customer/distributor perceptions continuously developing relationships aligned to Values
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained
About you...
Previous customer service experience from any industry background
Cope and manage varying workloads and pressures
Good listening skills to clearly and accurately relay messages to processing
Accurately hand off technical telephone queries to appropriate person/area
Excellent soft skills to build a rapport and create a positive customer experience
The Reward...
Competitive salary
Open to applications in both a Part or Full Time capacity
Corporate Governance Officer, Permanent Job, Isle of Man
We are looking for a corporate governance officer to provide administration, company secretarial and general management services to client companies/funds
The Role...
Joining on a permanent basis, your main duties will be to ensure compliance with applicable regulations and guidelines, and with the companys established policies/procedures and corporate governance framework, whilst ensuring high standards of customer service are met at all times. You will:
Carry out the company secretarial tasks for a portfolio of fund and company clients, including but not limited to all statutory duties
Support the clients in their general administration and management as required, including shareholder servicing, stock exchange operations, contract administration and board meetings
Assist with the opening and operation of bank accounts of fund and company clients
Assistance and fulfilment of CRS/FATCA obligation, economic substance rules etc
Ensure compliance with applicable codes in legislation, in particular but not limited to customer due diligence, in accordance with the ALM/CFT rules and the completion of risk assessments
About You...
You will have strong working knowledge and understanding of fund administration, private and listed company administration, corporate structures and governance processes and procedures, as well as:
Working knowledge of all statutory related operating systems to be used by the company
Working knowledge of stock exchange listing rules, and corporate governance codes
Previous experience within a similar role
Understanding of data protection
The Reward...
You will be based in central Douglas and will receive:
Full time, core business hours, permanent contract
Competitive salary
Supportive working environment
AEI Administrator, Temporary & Permanent, Isle of Man
The Role...
You will be involved with all activities surrounding the identifying and contacting of all High Value and new clients, for tax purposes, duties will include:
Supporting the completion of client file reviews
Corresponding with clients via email or phone
Updating the business systems with responses from client
Logging, controlling and monitoring client responses
About you...
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines is essential in this role, along with:
Experience of customer contact
Previous Administrative experience
Good Knowledge of Excel
Cope with varying workloads, pressures and people
Working in a team
The Reward...
You will be entitled to the below, plus further benefits to be detailed at offer stage:
23 days holiday to start with, including all English and Manx Bank holidays
Performance related pay scheme
Pension
Car Parking
Reconciliations Administrator, Permanent, Isle of Man
We have a brilliant opportunity to join a rapidly expanding Fintech firm in Douglas. They are looking for a Reconciliations Administrator. The ideal candidate would enjoy working in a fast-paced environment and should be excellent on Excel spreadsheets.
The Role...
Your core responsibilities will include:
Regular and accurate preparation of reconciliations
Liaising with other teams both internal and external to resolve queries
Review and improvement of internal processes and procedures
Other related tasks that become necessary as the reconciliations are progressed
About You...
You will need:
Experience of working with large volumes of data accurately
Experience of customer service and resolving queries effectively
Strong Excel skills
Analytically minded, with excellent attention to detail and numeracy skills
The Reward...
Competitive salary
Comprehensive benefits, including private healthcare, dental, and pension scheme
Customer Support Officer, Permanent, Isle of Man
Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Part Time hours - 25 Flexible on days /hours worked
Customer Support Officer, Permanent, Isle of Man
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Mobile Branch Driver, Permanent, Isle of Man
The Role...
Day to day duties will include:
Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
Build and maintain a thorough understanding of the local community, community hubs and key stakeholders
About You...
You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
You will ideally already have a category C1 licence, but if not comprehensive training will be provided
Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
Excellent banking knowledge
Experience within a banking environment
Second to none customer service skills
The Reward...
You will receive a comprehensive salary and benefits package
Permanent contract
Administrator, Temporary, Isle of Man
Our client is seeking an Administrator for a temporary period of 3-6 months to be based within their Mortgage and Lending Operations Team.
The Role...
Respond to queries from customers / stakeholders promptly within in agreed timelines
Deliver successful customer / business outcomes by processing / authorising / investigating all transactions
Understanding customer and business needs, specialising in Fraud and Chargeback
Support mortgage customers in the Isle of Man and potentially other offshore jurisdictions
Capture and collate MI as required
About you...
Previous banking for Financial services experience would be desirable
Good customer service skills
Excellent attention to detail is required
Knowledge of mortgages would be beneficial but not essential
The Reward...
There is the potential of this turning into a longer term / permanent role for the right candidate
Salary commensurate with experience
Weekly paid
Company Administrator, Permanent, Isle of Man
The Role...
Preparing minuets and documents for signature
Directly correspond and liaise with clients and intermediaries
Perform annual file reviews
Ensure client database remains updated at all times
Preparing and checking payments
About You...
Excellent written and oral communication skills
Ability to work to tight deadlines
Good knowledge of offshore trust and corporate structures and current offshore environment
Previous experience in the industry
An interest and commitment to on-going professional development and training or already working towards professional qualification
The Reward...
Full time, permeant contract
Competitive salary in line with skills and experience
Benefits package
Experienced Bookkeeper, Permanent, Isle of Man
The Role...
Maintain an accurate record of financial transactions
Update and maintain the general ledger
Reconciliation of entries into the accounting system
Recording of debits and credits
Maintain the trial balance, by a reconciliation of general ledgers
Account reconciliation to assert the accuracy of transactions
About You...
Previous experience within a bookkeeping position
Accounting knowledge and understanding of accounting best practices
Data entry skills
High attention to detail
Proficiency in Microsoft Excel
The Reward...
Full time, permeant position
Douglas location
Benefits package
Product Management Analyst, Temporary, Isle of Man
The Role...
You will support the product management of bonds products by carrying out product reviews under the oversight of the product manager. As well as:
Review customer facing literature of the product range including key features, terms and conditions, illustrations, annual reviews, including all updates required to support business growth and regulatory change
Support the migration of literature items to a new document management system
Ensure products have up to date product specifications and clear target markets and that actions identified as a result of product reviews are delivered in line with agreed timescales
About You...
You will be a confident communicator, with previous experience within a similar role alongside:
Good understanding of the bonds market
High level of accuracy and attention to detail
Able to deliver a high standard of service output
Strong analytical skills, ability to use, interpret and develop meaningful data
The Reward...
You will receive a competitive salary
Full time, 9 month contract position
Payments Administrator, Permanent, Isle of Man
We have a new opportunity to join a leading independent corporate and fiduciary service provider. As a Payments Administrator, you'll assume responsibility of the payment process of the group and its clients, timely and accurately processing all outward payments to clients and external suppliers.
The Role...
Your core responsibilities will include:
Provide banking and payments expertise to colleagues and business partners
Investigate and answer payment related queries from internal teams and external banking partners
Maintain strong working relationships with banks, business partners and colleagues across the business, be able to communicate effectively on payment processes both verbally and in writing
Assume responsibility for the set up and administration of clients' bank accounts with a range of different banks and payment service providers in different currencies and jurisdictions
About You...
The role is busy, varied and would suit somebody who is quick to learn, keep calm under pressure when dealing with a high volume of transactions and can deal with the volume without compromising on accuracy
Close attention to deadlines is key in the payment process
Previous experience within a banking payments environment is essential
The Reward...
Competitive salary
Comprehensive benefits, including DIS, travel insurance scheme, private healthcare, dental care, income protection, and employer pension contributions
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