Experienced Client Accountant required to join an independently owned Isle of Man Trust and Corporate Service Provider. The Role... Assisting in preparation of company and trust accounts Vat returns Monthly management accounts for local clients About you... Previous experience in a similar Accountancy role ACCA qualified desired by qualified by experience will be satisfactory Competent in excel and QuickBooks software is preferred The Reward... Market rate salary with benefits and car parking Hours - flexible hours will be considered

An established CSP in the south of the island are seeking a Trust & Corporate Administrator on a permanent basis. You will be responsible for providing administrative support to the Trust & Corporate Services team, assisting the Client Director in the management of a portfolio of client accounts, ensuring that all trust and corporate services are provided in a timely and efficient manner The Role... Assist with the management of a portfolio of trusts and companies, ensuring that all client records are accurate and up-to-date Prepare and file statutory documents, such as annual returns and accounts, with relevant authorities Assist with the onboarding of new clients, including the preparation of client due diligence files About You... Experience in a similar role within the Trust and Corporate Services industry A strong understanding of trust and company law, regulations and compliance requirements Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues The Reward... Competitive salary Southern office location

Service Manager (Enterprise Services) required to join an expanding telecommunications company on the Isle of Man to provide service management leadership and be accountable for customer satisfaction. Ideally suited to an experienced Service Manager with extensive experience in a similar service management position in an enterprise business services company. The Role… Service management: Meet with a portfolio of Tier 1 and Tier 2 customers on an agreed governance schedule and perform service management reviews with them. This includes providing reporting, minuting the meetings and tracking actions Own the client relationship from a service perspective Work alongside Enterprise Account Directors and their clients in providing first class service to clients Provide information to customers relating to any query on products or services Develop, provide and present business customer reports and audits on their services at regular meetings; in-person or via video conference Provide responses to customer requests for information related to billing queries Manage customer escalations on service issues relating to delivery and fault management Provide project management type support on major customer projects. Contribute to the Enterprise Customer Account Development Plans Service delivery: Assist Account Directors with all aspects of Enterprise customer projects and orders Co-ordinate work with service delivery teams on the progress of installations and equipment request When necessary, ensure the appropriate engineering resource is liaising effectively with the customer, providing updates of appointments, notification of changes and calls on day of delivery Provide support and coordination for major customer projects Service faults: Deal with any escalations of logged faults on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates Manage logged faults to ensure all faults are resolved and closed within the agreed service levels Work closing with the Service Operations Centre (SOC) to ensure resolution of incidents and problem management in line with ITIL best practice. Manage customer escalations for service delivery or faults or any issue raised by the customer Be the key point of contact for the customer during major incidents and/or outages providing clear customer communications on updates where needed Ownership of providing customer RFO (Reason for Outages) in a timely and cohesive manner About you… Experience in a service management position and performing a similar role in an Enterprise business services company Passionate commitment to technology, quality, and success. Have a flexible attitude to work, able to work within teams or to work alone as necessary, without direct supervision and trust to exceed customer satisfaction levels Experience coordinating resource schedules, demonstrating strong organization skills with the ability to manage multiple tasks Experience dealing with customers at all levels, especially at c-suite level to provide reports and presentations on performance Demonstrated high levels of accuracy with excellent time management and organizational skills Experience of customer relationships with the confidence and presence to successfully discuss and advise customers Should be comfortable managing projects, and taking on project work streams from larger projects as they relate to your customers Keen understanding of customer service and relationship management, and ease communicating all technical and business functions where required, ensuring service deliverables, delivery plan and ongoing progress with the assigned Project Manager Appreciation of the Enterprise Business market and customers Knowledge of Microsoft Office, in particular Microsoft Excel and PowerPoint Experience of delivering service to agreed budgets, with internal governance adhered to, whilst considering ways to improve the service at a reduced cost The Reward… Market rate salary Comprehensive benefits package Discretionary bonus structure

We have a brilliant opportunity for an individual to join a leading international Gaming firm client as a Data Analyst. The role holder will analyse relevant market data to identify trends/anomalies and provide forecasting models to assist in decision making and planning by the senior management team. The Role... Core responsibilities including: Translate business requirements into data analytics projects and deliverables Carry out statistical analysis to test hypotheses and make recommendations Help create training resources and facilitate training on analytical tools for internal users About You... You will need: Ideally a degree in a quantitative field such as Finance, Economics, Computer Science, Statistics, Math, Physics Advanced knowledge of technical tools for analysis – SQL Management Studio (SSMS), R Studio, Weka, Stata, JMP, etc Experience managing complicated project plans and working with diverse set of senior stakeholders on requirements, roles and responsibilities and project timelines The Reward... Competitive salary with a benefits package including, pension scheme, car parking and more! Douglas office location

A leading egaming organisation is looking to expand its talented project management team with a Business Analyst for a period of 12 months. The Role... You will be the first point of contact for any technical requirements, identifying and resolving discrepancies and assisting the project management teams. You will be responsible for: Defining/documenting and communicating project objectives that are clear, useful and attainable based on the business requirements. Responsible for analysing and gathering business requirements, technical requirements and creating spec docs for IT, Enterprise Solutions and Analytics related projects. Obtaining the project requirements, required information, various agreements and material or technology needed to accomplish business objectives. Analysing the design of technical systems, reporting and data analytics and translating into technical specifications About You... Ideal applicants will have sound knowledge of software and Information technology, with proven, demonstrative experience working in a similar position, alongside. A suitable Business Analysis qualification or degree would be advantageous Proven experience using project management methodologies eg Waterfall, Agile Ability to communicate with a number of internal stakeholders and end clients The Reward... Fixed term contract, competitive salary

We have a brilliant opportunity to join an established accountancy practice as Senior Audit Manager. The Role... Your core responsibilities will include: Running a busy and growing audit portfolio Providing excellent client satisfaction whilst performing efficient and compliant audits and other related engagements Working with the managers in the department to maintain your own client portfolio Helping shape the direction of the Audit Team, providing supervision and direction to the team, reviewing files and signing off on audit engagements About You... The ability to manage a team of staff is essential ICAEW Responsible Individual status is preferred Practicing certificates will need to be held or be able to be obtained for this role The Reward... Competitive salary Comprehensive benefits, including private healthcare, pension, and central Douglas car parking

We are looking for a business compliance officer to enable to execution of compliance risk management processes and activities within a specific business/functional area. The Role... The successful applicant will strive to influence a continual reduction in costs within the areas under control to ensure that service delivered remains cost effective and efficient, alongside: Contributing to compliance reports Inform business line heads, CoE heads, and other compliance heads about regulatory inspections and act as a conduit for any significant data requests Keep abreast of any analyse regulatory and legislative developments, applicable across the business unit in order to deliver expert advice to relevant stakeholders Maintain and align compliance policies and procedures to ensure it is appropriate for the unique regulatory requirements of a functional area Provide advice to management, employees and relevant committees About You... You will have previous experience within a similar role, alongside: Hold regulatory qualification as required by the role (i.e STRATE Compliance Officer, JSE compliance officer) Understanding of compliance procedures and relevant laws Ability to communicate effectively Time management and organisation skills The Reward... You will be joining on a permanent basis and will receive: Full time, core business hours Central Douglas working location Competitive salary

We have a new opportunity to join a leading independently owned Family Office and Corporate Service Provider. As a Senior Administrator, you’ll become a valued member of the Family Office Team and will work as part of a client workgroup which will deal with all aspects of administration of multi-jurisdictional trusts and companies. The Role... Your core responsibilities will include: Perform all aspects of trust and company trust administration Liaising with clients and intermediaries in relation to a variety of transactions, preparation of relevant transactional documentation, including minutes, resolutions and agreements etc Open and maintain bank accounts, including payment instructions, reviewing bank and assets statements Maintain company and trust records, including due diligence, in line procedures and AML regulations Provide support and guidance to other members of the team About You... Experienced in trust and company administration, with excellent technical knowledge of trusts Be already studying or willing to study STEP or ICSA Excellent inter-personal and client relationship skills, having a sense of ownership of your client relationships maintaining excellent services levels Good understanding of associated regulatory requirements An understanding of UK and SA tax planning would be an advantage The Reward... Competitive salary Comprehensive benefits package Douglas office location

We’re recruiting for an Executive Assistant to support the Isle of Man Board of Directors of an international Trust & Corporate Service Provider. The Role... Your key responsibilities will include: Responsible for the preparation of board packs for meetings as well as minute taking for all Board of Director meetings Ownership of travel planning and bookings (flights, hotels, taxis) Management of executive level and external meetings, including room presentation, equipment required, and organising refreshments About You... You will need: Experience working at an Executive level is preferred Strong skills in the experience of the MS suite of products, as well as internet and social media use Exemplary and highly professional communication skills Excellent organisational skills and ability to prioritise tasks The Reward... Competitive salary Comprehensive company benefits package Central Douglas office location

Our Client, a Fiduciary services company, are seeking a Statutory Officer/Manager to assist the Head of Statutory by supervising tasks through to completion and managing the team in her absence. The Role.. You will keep up to date with relevant regulation and legislation and your main responsibilities will include: Assisting the Board with statutory consultations Providing ongoing advice and support to staff in relation to statutory matters Centralised point of contact for communications with all agents/company registries Ensuring that the company is kept in good standing About You ... You will hold a relevant industry qualification or be qualified by experience, and have the following skills and experience: Previous experience in a statutory role ideally within the TSCP industry Excellent organisational skills who will see tasks through to completion Excellent interpersonal skills which enable you to work effectively with all department members, and also to collaborate with external parties Willing to take on responsibility and ownership of tasks The Reward... Competitive salary Benefits package North based office location

Our client, a Fiduciary services company, is seeking a Compliance Officer to assist the Head of Compliance with any projects and reports. The Role... Reporting to the Head of Compliance, you key responsibilities will include: Providing ongoing advice and support to staff in relation to compliance matters Promote an effective compliance and risk awareness culture Prepare annual file reviews and client risk assessments Undertaking general AML and CDD checks Assist in the creation of CDD files About You... You will hold a relevant industry qualification or be qualified by experience and have the following skills and experience: IOMFSA approval in a similar role would be advantageous Good working knowledge of Financial Services Rule Book & the AML/CFT Code Experience of working with the TCSP industry Ability to work to strict deadlines Willing to take on responsibility and ownership of tasks The Reward... Competitive Salary Benefits Package North based office location

We have a new opportunity to join a leading international bank. As Business Development Officer, you will build your portfolio through the onboarding of new clients received via direct sales channels - internet and telephone, converting unsolicited and solicited applications and cross selling as appropriate, ensuring exceptional levels of customer service at all times while supporting achievement of commercial targets. The Role... Your core responsibilities will include: Engage with clients through multiple channels including online applications, direct phone, refer a friend schemes or other campaign initiatives Sell assigned products to the target customers in a professional manner and document and record all sales activities Understand and utilise all sales tools and resources and follow relevant procedures to ensure that operational efficiency is maintained and risk to the Bank is minimised About You... You will need: Previous experience in International Personal Banking Experience working in a sales environment – target driven and a team player The Reward... Competitive salary Comprehensive benefits package Central Douglas office location with hybrid working