We are looking for an infrastructure analyst to be involved in multiple projects from inception through to delivery. The successful candidate will be expected to support the existing infrastructure environment. As part of the role, you will be involved in infrastructure administration, implementation, system maintenance and monitoring platform reporting and documentation.

The Role...
The role will suit a candidate who is confident in working with a wide range of core technologies with a focus on exchange and mail services, you will:
Administer the Groups technology infrastructure in line with the agreed SLAs to support the smooth running of the groups technology stack
Establish and maintain regular communications with the team and end users regarding IT activities
Develop business case justifications and cost benefits analyses for IT spending and initatives as required
Benchmark, analyse, report on and make recommendations for the improvement of IT infrastuture and IT Systems

About You...
You should have proven technical experience in an IT operation as well as:
A solid understanding of Cloud fundamentals, including, Microsoft Windows Server 2016 and 2019 operating systems, Microsoft Windows 10 & 11, Microsoft Active directory management and configuration, Microsoft Teams, Backup and replication concepts, Citrix and Mimecast
Experience in IT infrastructure maintenance support and design
Ability to apply IT in solving business problems
Ability to present ideas in business and user friendly language
Highly self motivated, proactive and strong attention to detail

The Reward...
The successful candidate will receive:
Full time, competitive salary
Benefits package
Douglas working location

A rapidly emerging Bitcoin and Fintech organisation with ambitions plans are currently seeking a Customer Service Representative to join their driven, talented and mission focussed team in delivering their best in class technology across the globe.

The Role...
As a customer service representative, responsible for the delivery of an excellent customer experience you will:

Undertake virtual face to face calls with high net worth customers on a daily basis
Assist customers through the onboarding process, fielding account enquiries and solving technical issues, whilst always ensuring the customer receives exceptional service
Explain products and services to customers in an easy to understand manner
Investigate, escalate and resolve support tickets in a timely fashion
Support compliance function to complete KYC/KYB checks on customers when required

About You...
You will have previous experience within a customer service based position within an office environment:

Extensive experience working with high net worth clients
Experience within compliance support
Knowledge and experience with Sanctions and other compliance related checks
Diligent, open minded and willing to absorb new information
Excellent communication skills over both the telephone and via email

The Reward...
Working morning and twilight shifts with the option to work a 24/7 shift pattern, you will receive a competitive salary, working for an ambitious organisation providing training and development

Contract (6 Months) Actuary required to join a global insurance group to complete a project to drive forward key forthcoming Actuarial deliverables

The Role...
Support the design and implementation of additional quantitative analyses, reporting and capitalisation activities to prepare the business becoming a Swiss-regulated branch
Support the embedding of the future Swiss-regulated (SST) capital model into the business and model use including risk based return in product strategy, and reinsurance purchase.
Produce ad-hoc modelling and capital analyses as required on the SST model to support additional reporting requiring capital management input e.g. RSR/ORA/AFR etc.
Assist with the parameterisation for non-life lines of business, performing the diagnostics and document approach, analyses and selections

About you...
Qualified or nearly qualified actuary
Experience in capital modelling with Any PRA/regulatory experience desirable
Quick grasp of different models, codes and processes and commercial acumen
Experience of designing and reviewing processes and creating/updating the associated documentation

The Reward...
Excellent daily rate with remote working
 

Senior Enterprise Support Engineer required to join a telecommunications provider on a permanent basis, where the successful candidate will be a key member of a team that is responsible for the operation delivery of a portfolio of enterprise managed services.

The Role...
In this role you will demonstrate your considerable technical skill set by taking a lead role in the team, acting as a senior escalation point for incidents, root cause analysis, service requests, and by executing changes across the estates of managed services customers. You will:
Operate as a senior support engineer, leading the identification and resolution of faults across the managed services portfolio, acting as an escalation point within the team
Work in close collaboration with the Service Assurance management team, other teams within the Sure group, customers, vendors and third parties to ensure KPIs are met, and that internal and external escalations are triggered where necessary
Use your extended experience and skills to bring incidents to resolution as soon as possible, following up where necessary with root cause analysis via the problem management process.
Carry out customer requests for changes to managed devices across the managed services portfolio
Understand and comply with the licence and other regulatory rules applying to the position.
Work in accordance with the safety procedures and safe working policies of Sure
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities

About You...
You will be available to work between Monday and Friday 7am and 6pm, sharing an early/late shift pattern with other support engineers. You will have:
At least 3-5 years experience in a similar role
Technical expertise in multiple disciplines listed below
Cisco CCNA minimum (CCNP preferred)
Demonstrable experience of working with IP routing and switching environments
Demonstrable experience of working with firewalls rules, NAT and VPNs
Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS
VMWare or other virtualization related certification or relevant experience (I.E. HyperV)
Experience with backup, recovery, and replication tools such as Veeam, eVault/Carbonite, Zerto etc.
Experience of an operational delivery role, ideally within IT, service provider or telecommunications networks, infrastructure, datacentres or cloud-based products and services

The Reward...
Whilst not a current requirement, it is possible that the role may change to a 24x365 full shift Rota, with employee remuneration changing also to include a 35% shift bonus
Full time, permanent position

In this role, you will be a Senior Insurance Technician for an investment firm, located in central Douglas.

The Role...
You will be administering the declaration and closing of War Risk Additional Premiums calls, as well as:
Ensuring the production of deliverable documentation and efficient resolution of issues
Dealing with over 300 shipping companies
Opening, confirming and closing of Additional Premium calls
Become proficient in internal systems, such as BoWoS and BLUR

About You...
An ideal candidate will have experience in shipping, compliance or insurance, as well as:
Preferably an understanding of Word, Excel, and PowerPoint
Excellent customer service and communication skills as well as a keen attention to detail
Preferably, candidate will have an understanding of world geography

The Reward...
You will be based in Douglas, and will receive:
A competitive salary
Comprehensive benefits package

Senior Administrator required on a permanent basis, responsible for delivering excellent client services to gaming clients in full compliance with the FSA handbook and all other relevant regulation


The Role...
Owning client relationships fully, supported by technical gambling compliance, operational and accounting teams to ensure best-in-class service is delivered to clients
Applying excellent company management and proven client relationship skills in a challenging and fast-paced environment
Having responsibility for the preparation and holding of a quarterly board meeting to evidence proper management and control of each of your licensed operators
Working across functions with peers across the wider Group to ensure collaboration for shared goals
Actively developing and building your client relationships, visiting key clients within your portfolio each quarter

About You...
Previous experience managing client companies from an FSA perspective
Impeccable written and verbal communication skills
The ability to build strong professional relationships with colleagues to capture risk and enhance controls
The ability to manage and prioritise your busy portfolio including complex and demanding task flows and coordinate with internal and external stakeholders to consistently deliver

The Reward...
Competitive salary with a performance-driven bonus & benefits package

We are seeking a System Support Analyst to provide Application Support for internal & external customers. Working as part of a small team, you will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers. You will be expected to perform these duties working as part of a shift rota

The Role...
Provide 1st line support on all tickets raised through the Customer Service Desk
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
Escalates unresolved incidents
Facilitates recovery, following resolution of incidents
Document and closes resolved incidents according to agreed procedures
Perform batch operations on our core applications

About you...

Minimum of 1 years' experience of working within an IT customer services environment
Experience of working in an International Life Assurance organisation or similar financial services organisation within a customer support capacity
Basic SQL Skills
Proficient in the use of the Jira Suite of Software, including Support Desk and Confluence
In-depth knowledge of Microsoft Office Applications
Analytical Thinking
Good problem solving skills in order to resolve incidents quickly and effectively

The Reward...
Comprehensive benefit package
Competitive salary

Our client is looking for a Client Compliance and AML Officer who will be responsible for ensuring that the assigned portfolio of client entities has comprehensive and effective systems and controls in place.

The Role...
The successful candidate will be responsible for

Conducting ongoing monitoring of business relationships or one-off transactions in accordance with the Regulations
Conduct transaction monitoring reviews in relation to the fund
Present any updates or key findings to the Board/Fund controlling parties
Consider and make any Suspicious Transaction Reports
Develop AML and CFT Policies and Procedures
Develop and prepare AML Business Risk Assessments
Perform AML and CFT sample testing and AML assurance reviews
Serve as AMLCO, MLRO and DMLRO to the allocated client entities

About You...
Requirements for the roles are
Strong academic background and industry relevant professional qualification
A good level of commercial and fiduciary risk awareness
Sound working knowledge of statutory requirements and financial services legislation, together with relevant guidance notes and Codes of Practice
Good knowledge and application of relevant AML/CFT legislation, the AML/CFT Handbook and relevant guidance notes and codes of practice
Previously held CO / MLCO / MLRO positions would be an advantage

The Reward...
A competitive salary and benefits package will be offered to the successful candidate
A genuinely unique opportunity to be part of an expanding large global business


 

This is an exciting opportunity for an experienced Financial Crime Assurance Specialist to support the MLROs and the risk teams in the delivery of the regulatory requirements. You will provide credible challenge to identify, deter and report control deficiencies across financial crime processes, functions systems and controls.

The Role...
Independently assess the design and operational effectiveness of the assurance testing framework with a mandate to enhance adherence to Financial Crime laws and regulations, standards and guidance
Manage Financial Crime Assurance reviews, perform or validate substantive testing on the controls governing the following
Financial crime policies, standards and procedures
Anti-Bribery and Corruption controls
Sanctions systems, rules setting, fuzzy logic and alerts investigations controls in conjunction with MLROs
Transaction Monitoring systems and controls, rules, thresholds in conjunction with MLROs

About You...
A relevant professional qualification, for example, an ICA Diploma in Anti Money Laundering or equivalent
Experience in a Compliance and/or AML/ Fraud/ Financial Crime capacity in a regulated financial services business
Experience of working in and managing financial crime related projects
Knowledge of the UK, IOM and JSY AML framework
Understanding of the regulatory requirements and guidelines around core Financial Crime systems

The Reward...
Competitive salary
Comprehensive benefits package

A rapidly emerging Bitcoin and Fintech organisation with ambitions plans are currently seeking a SEO Specialist to join their driven, talented and mission focussed team in delivering their best in class technology across the globe.

The Role...
You will be responsible for the ownership of the SEO strategy alongside
Conduct Key word research, onsite and offsite SEO competitor Analysts
Manage the day to day SEO Activity and provide SEO training to content to writers
Produce a variety of performance reports to inform the SEO stagey alongside weekly and month reporting to management
Supporting colleagues in the delivery of departmental projects and campaigns.

About You...
You will have a in depth understanding, knowledge, and passion of SEO with a proven track record in delivery
Strong working knowledge of major SEO tools
Google Analytics experience
Understanding of on page, off page, technical and local SEO

The Reward...
Working 40 hours per week, with a competitive level salary
 

We are looking for a business compliance officer to enable to execution of compliance risk management processes and activities within a specific business/functional area.

The Role...

The successful applicant will strive to influence a continual reduction in costs within the areas under control to ensure that service delivered remains cost effective and efficient, alongside:

Contributing to compliance reports
Inform business line heads, CoE heads, and other compliance heads about regulatory inspections and act as a conduit for any significant data requests
Keep abreast of any analyse regulatory and legislative developments, applicable across the business unit in order to deliver expert advice to relevant stakeholders
Maintain and align compliance policies and procedures to ensure it is appropriate for the unique regulatory requirements of a functional area
Provide advice to management, employees and relevant committees

About You...

You will have previous experience within a similar role, alongside:

Hold regulatory qualification as required by the role (i.e STRATE Compliance Officer, JSE compliance officer)
Understanding of compliance procedures and relevant laws
Ability to communicate effectively
Time management and organisation skills

The Reward...

You will be joining on a permanent basis and will receive:

Full time, core business hours
Central Douglas working location
Competitive salary

IT Architect required on a permanent basis to join the the IT function of a leading life insurance company located in the capital of the Isle of Man

The Role...

Your main role will be providing quality systems solutions to our customers as well as:

Designing, implementing and maintaining highly available in house information systems that support core organisational functions

Prepare solution design documents, presentations and other materials using established formats and standard softwares and templates, and by obtaining guidance form the wider architecture team

Understand and evaluate multiple platforms, software packages and custom components to design the solution

Participate in mastering business standardisation across the segment or function whenever possible, leveraging available and necessary enablers

Monitor market trends to identify innovation opportunities and propose best of breed solutions that bring value to the business

Interact with internal as well as external stakeholders including business and IT executives, strategy, program, project managers, PMO, BU, segment and function architects, security and compliance, portfolio management as well as vendors

About You...

The ideal candidate will have excellent stakeholder management experience as well as:

The ability to understand stakeholder issues and provide solutions to become a trusted advisor to the respective business area

TOGAF qualified or equivalent industry recognised architectural qualification

Proven record of involvement with the delivery of several projects and IT systems

Excellent communication skills to be able to talk to technical teams, business teams, other architects, explanation of a solution and subsequent business impact against overall strategy

Preferably knowledgeable in the financial services industry and well versed in project governance

The Reward...

In return, you will be located in Douglas and will receive:

Competitive salary

Generous benefits package, including bonus and defined contribution pension scheme

Comprehensive range of training and development opportunities

Free onsite parking