An exciting opportunity for a dynamic individual to fill the crucial role of Head of Service Delivery. If you're passionate about driving operational excellence and maintaining strong customer relationships, this might be the role for you. The Role... Your core responsibilities will include: Defining and owning the service management framework, SLA’s, and KPI’s Leading multi-disciplinary professionals to ensure effective service delivery Monitoring service performance and quality, focusing on continuous improvement Building and maintaining strong customer relationships Innovating services and optimising processes About You... To thrive in this role, you need to be: A strategic thinker with experience in leadership and developing service strategy Exceptional at analysing and evaluating management information against customer requirements and business plans Analytical with a background in project & change management Relationship-driven, flexible, and adaptable to working with various stakeholders The Reward... Joining the team comes with its perks! This role includes a competitive salary with a comprehensive benefits package.

Are you a dynamic individual seeking a challenging role in a company with global reach? Our client is currently recruiting for the position of Investment Operations Technical Analyst. If you're ready to take on responsibilities that involve first-line compliance monitoring and have a keen eye for detail, this role may be perfect for you. The Role… As an Investment Operations Technical Analyst, you'll be at the forefront of our client’s 1st Line Compliance Monitoring Programme. Your primary responsibilities include: Conducting first-line assurance monitoring, evaluating and reporting results to identify potential risks Collaborating with project teams to integrate new activities and mitigate impact on business areas Supporting project work related to FATCA, CRS, and AML CFT submissions Ensuring data accuracy and integrity through ongoing monitoring, utilising Microsoft CRM as a review and reporting tools About You… Are you the perfect fit for this role? To succeed, you'll need: Working knowledge of FATCA/CRS and IRS reporting requirements Previous Investment Operations experience within a financial services environment A strong understanding of AML/KYC requirements Previous Quality Assurance experience is preferential The Reward… In addition to a competitive salary, our client offers Private health care and life insurance Flexible working hours Access to a pension scheme Volunteering opportunities Training and development opportunities Employee product benefits

Are you ready to be a vital part of our Enterprise Change Management team, contributing to the success of integration and various business project initiatives? If you thrive in a dynamic environment and have a passion for delivering top-notch service, read on! The Role... Join our team on a 12-month contract and take on the following responsibilities: Provide 3rd Line Service Desk support Business Systems applications via the IT Freshworks Support Portal Collaborate with the IT Helpdesk for efficient issue resolution Ensure timely and accurate customer service delivery by actively managing the ticket queue, assigning tasks appropriately, and responding to queries promptly Raise concerns and provide recommendations to the Head of Change Management Office through trend analysis and observations from the first lines of support Proactively create and update technical documentation Collaborate on specific projects directed by the Head of Change Management Adhere to current policies and procedures defined by the organisation About You... We are looking for an individual with: Good organisational skills and experience in a trust and company administration environment Relevant qualifications in Microsoft, CompTIA, and ITIL would be ideal Demonstrated ability to manage small technical projects end-to-end and work independently when required Experience with NavOne, SharePoint, Smartsheet, Laserfiche would be advantageous A solid foundation in application support with the ability to communicate effectively to a non-technical audience Excellent organisational, written, and oral communication skills, along with effective interpersonal skills and a high level of professionalism Ability to perform several tasks concurrently, effectively prioritize them in a high-pressure environment Experience with service desk applications and ITIL methodologies Previous experience in a Private Wealth setting would be an advantage Ability to exercise a high degree of confidentiality Capability to provide out-of-hours support as required The Reward... By joining our dynamic and growing team, you'll enjoy: A competitive salary Full training

We’re looking for an Offshore Lending Specialist to join our client, an international banking organisation, to make a significant impact by providing efficient and tailored lending offerings to high net worth clients. The successful applicant will collaborate closely with Relationship Managers to ensure a seamless and client-centric experience. Your expertise will contribute to the overall profitability of the business, as you manage the existing debt book and identify opportunities for optimised debt structuring. The Role… As a key player within the lending team, you will be responsible for: Acting as the first line of defence, ensuring stringent quality control and risk management practices Facilitating resolutions for complex issues involving clients, the credit division, and Relationship Managers. Your focus will be on achieving outcomes that serve the best interests of both the client and the bank Providing expert advice to clients, guiding them through our suite of lending products and recommending the most suitable options that align with their unique needs. This personalized approach guarantees a high-quality service for our esteemed Wealth clients Collaborating with the credit division to expedite application processing, in strict adherence to service level agreements. This commitment to efficiency fosters a positive experience for our clients Identifying opportunities to expand the debt book by conducting comprehensive analyses of existing clients during annual reviews. Your insights will enable you to contribute to the achievement of individual and team lending targets About You… To thrive in this role, you should possess: Degree in Business Commerce or a related field Extensive experience in general banking, with exposure to various aspects of the retail and corporate banking value chain. This broad understanding positions you as a well-rounded professional in the field Proven experience and exposure to credit operations, showcasing your expertise in lending value propositions and delivery strategies A comprehensive understanding of the code of banking practice, ensuring your work aligns with industry standards and best practices The Reward… Competitive compensation package, reflecting your valuable contributions Ample opportunities for professional growth and development, allowing you to reach new heights in your career Access to cutting-edge banking practices and innovative solutions, empowering you to stay at the forefront of the industry A collaborative work environment, where teamwork and shared expertise foster success

Are you ready to take on a pivotal role in the world of finance? We're seeking a skilled and dynamic Accountant to join our client’s Accounting & Tax department. We’re looking for an individual who will thrive in a fast-paced environment, enjoy tackling diverse accounting challenges, and want to contribute to the success of a growing team. The Role… You will play a key role in providing high-quality support to clients. Your responsibilities will include: Preparation of accounts for clients across various common law jurisdictions Handling a diverse range of entity types, including companies, partnerships, sole traders, and trusts Compiling financial statements and reports to meet regulatory requirements Maintaining essential accounting records and files About You… Are you the perfect fit for this exciting opportunity? Here's what we're looking for: ACCA or ACA Qualified Solid knowledge of principles, methods, and procedures in modern accounting Familiarity with laws, rules, and regulations governing the installation and operation of accounts Expertise in preparing detailed accounting and financial reports Technical advice and assistance in financial record-keeping The Reward… Joining our client’s team comes with its perks: Competitive salary and performance-related bonus Career opportunities within a large, ambitious independent group of companies

We’re working on a new opportunity to join a respected and trusted provider of high-quality UK residential and nursing care homes. Based in the IOM and reporting to the Finance Manager and the Head of Finance, the role will cover all financial aspects of the Group The Role... Supervising, mentoring and supporting the bookkeeping/accounting team, including guiding their professional development Preparation/review of periodic management accounts and annual statutory financial statements at entity and group level Collaborating on the continued development of the group’s management accounting and information reporting, including budgeting, forecasting and analytical monitoring tools, as well as finance policies and procedures About You... Fully qualified accountant (ACCA or ACA) with post qualification experience – essential Exposure to property accounting and the preparation of statutory, VAT and tax returns – highly desirable Experienced in the preparation of statutory financial statements to audit standard under UK GAAP – desirable The Reward... Competitive salary and benefits package Central Douglas office location

Are you ready to take your career in eGaming compliance to the next level? We're looking for a Senior eGaming Compliance Administrator who can lead the way in ensuring the highest standards of regulatory compliance for our portfolio of eGaming clients. If you're passionate about the eGaming industry and have the experience and skills to excel in this role, keep reading! The Role… As a Senior eGaming Compliance Officer, you will be at the forefront of managing and delivering eGaming compliance and regulatory aspects for a diverse group of clients. Your responsibilities will include: Acting as a compliance officer and MLRO for client e-Gaming companies, ensuring meticulous attention to detail and compliance with the required standards Efficiently handling internal, financial, compliance, and HR tasks with precision and timeliness Supervising, managing, and mentoring a team of junior compliance administrators Assisting in maintaining exceptional stakeholder and Regulator relationships About You… To thrive in this role, you should have: Proven experience in the TCSP industry and in an eGaming compliance role A comprehensive understanding of the compliance officer/MLRO roles for IOM GSC regulated eGaming entities A relevant professional qualification or equivalent experience Exceptional communication skills, both written and verbal Strong knowledge of eGaming regulatory and compliance requirements The ability to work autonomously and as part of a dynamic team Personal attributes that align with our industrious, team-oriented culture The Reward… When you join the team, you can expect: Competitive compensation and benefits Opportunities for professional development and growth A dynamic and inclusive work environment The chance to be a part of a high-impact team that's dedicated to excellence Access to the latest AML/CFT and regulatory update courses to continually enhance your expertise

We are seeking a dynamic and driven individual to join our client’s team as a Mortgage & Life Advisor. If you're passionate about financial services, thrive in a sales-oriented environment, and excel in client relations, this opportunity is tailor-made for you. The Role… Are you ready to take on a role that blends financial expertise with customer-focused service? As a Mortgage & Life Advisor, you will: Work towards achieving sales and corporate governance targets Provide expert advice to clients on financial status and repayment methods Liaise with clients and stakeholders, ensuring a seamless application process Evaluate and prepare mortgage and life insurance applications in line with Policies and Procedures Maintain a portfolio, updating daily activity records and ensuring clients' best interests are prioritised Undertake regular solicitation and issue documentation accurately and timely Demonstrate a can-do attitude, supporting team members and embodying role model behaviour About You… To thrive in this role, you should: Have proven experience as a Mortgage or Life Advisor Hold a Certificate in Finance Services (Cert CII) or equivalent Possess a CeMap or Certificate in Mortgage Advice qualification or equivalent Exhibit excellent interpersonal skills and the ability to handle enquiries at all levels Be self-motivated with strong organisational skills, capable of working to tight deadlines Demonstrate proficiency in ICT skills, including Microsoft Office and various databases The Reward… Our client believes in recognising and rewarding talent. As a Mortgage & Life Advisor, you can expect: Competitive salary and commission structure Ongoing training and development opportunities A collaborative and supportive team environment Career advancement possibilities within a growing organisation

Assistant Manager required to join a Wealth management company to manage and support the team on a day to day basis while providing a first-class administration service of complex trust and company structures The Role... First point of contact for other team members Advise and assist the team and take a pro-active role in identifying training needs and aiding team and staff development Review and correct work prepared by team members and encourage high standards Proactively resolve problems and delivering an outstanding level of service. About You... Qualified STEP / ICSA or equivalent professional Previous experience in a TCSP administration environment in managing a client portfolio Management of a team / supervisory CCH and Laserfiche would be an advantage but not essential The Reward... Market rate salary with comprehensive benefits package

Lead data Engineer required to support a Data Analyst team within Financial services, you will work with members of the data team and external power users to promote best practices for writing SQL scripts and reports. The Role... Assess, research, and analyse business and system needs, exploring alternative options to recommend data technology solutions and designs that meet business needs and deliverables including component reusability, data sharing and security Lead detailed design phases for data and information projects/programmes identifying, tracking, and resolving technical issues Prepare high-level and detailed data and information technical specifications for projects in accordance with Group security and architecture documentation objectives Conduct data platform analysis, making recommendations to assist in the design and implementation of a Data and IT strategy Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project Manage 3rd party development, testing and plans, co-ordinate implementation Manage enhancements to data input, databases, and database environment Ad hoc projects including, data cleansing and migration About You... Proven technology industry experience (preferably holds an IT related degree) Previous experience working in Regulated and Financial services Strong experience in systems analysis, testing, integration, design techniques and tools Experience with digital analytics administration, solution implementations, metrics analysis and analytics best practices Competent in Data reporting & SQL server Knowledge of Microsoft platforms, Advanced PowerBI, Advanced MSSQL Server /SSIS, SSRS, Modern web technologies and interfacing, IT Standards, Methodologies & audit requirements VBA / MSSQL / batch scripting, database administration and management skills The Reward... Full time working hours- 9 am – 5:00 pm (Flexibility with extended hours if required) Competitive salary & Benefits package

Are you ready to take the reins and shape the future of marketing for a dynamic and innovative company? Our client is seeking a Marketing Manager for a period of 18 months to lead strategic, operational, and project support, steering the company's brand and communications to new heights. The Role... As the Marketing Manager, you'll be at the forefront of our mission to transform the landscape of marketing and PR. Your key responsibilities include: Crafting a compelling brand development and strategy Spearheading content marketing efforts Masterminding organic and paid social media strategies across multiple channels Navigating the world of website and SEO optimisation Using your copywriting expertise to captivate our audience Developing and implementing effective communication strategies Elevating our CRM capabilities for direct engagement and brand sentiment Coordinating content creation for press releases, articles, blog entries, and internal communications Leveraging passive advertising and employee engagement tools to enhance our employee experience, attraction, and retention Translating strategy into powerful, meaningful messages Setting and achieving ambitious targets for brand recognition, market positioning, and marketing optimisations Managing a marketing budget that drives our business objectives Preparing, updating, and sharing key messages and related materials Local PR and media relations development and implementation Fostering positive engagement with internal audiences and promoting a culture of information sharing Collaborating with in-house resources to drive our customers' marketing efforts forward Ensuring seamless customer experience and account management, including contracts, reporting, billing, and commercial sensibility Onboarding and managing agency relationships Contributing to CSR and ESG strategies in partnership with others to support our company and customer objectives About You... To thrive in this role, you should possess: Exceptional communication skills, both written and verbal, across all levels A comprehensive understanding of communication channels and methodologies Strong commercial acumen and outstanding interpersonal skill A passion for driving engagement with internal and external audiences Outstanding written communication skills with a superb command of the English language The ability to produce high-quality written content within tight deadlines The Reward... Competitive compensation The opportunity to make a significant impact on our brand and marketing strategies Collaborative and innovative work environment The chance to work with creative agencies and push the boundaries of marketing

We have an opportunity to join a leading international Life Assurance Group on a six month, fixed term contract basis. As Test Analyst, you will provide quality documentation, test plans, test cases, test execution, and provide reporting on defects. The Role... Plan and carry out testing appropriate to the task with minimal supervision/guidance Creation of test scenarios, cases and plans for projects and BAU support Coordinate and peer review test documentation and test cases Defect reporting and monitoring About You... A comprehensive understanding of the project lifecycle with particular emphasis on testing activities Experience in Automation; Test Sigma, Cucumber, Selenium ISTQB certification preferred Experience in SQL scripting / queries, and Jira, Quality Centre, other test management tools The Reward... Competitive salary Central Douglas office