106 Jobs Found

Customer Support Centre Team...

PP11168
Customer Services & Sales
Full Time
Mid Senior Level
Customer service Team Leader required on a permanent basis to support the Customer Support Centre Manager in the efficient and effective running of the team The Role… Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary Participate in the introduction and development of new systems and services and evaluate the impact to the team To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards First point of escalation for complex customer queries and complaints Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email About you… Excellent leadership skills, calm under pressure, creative and solutions oriented Strong telephone manner and listening skills Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate The Reward… Comprehensive salary and benefits package Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
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Assistant Manager, Permanent Job...

PP11161
Accountancy, Actuarial & Tax
Full Time, Permanent
Mid Senior Level
An independent chartered accountancy practice in central Douglas are seeking an Assistant Manager to join their busy general accountancy practice and corporate service provider. The successful candidate will oversee a small team and be assigned their own portfolio of clients to manage. The Role... The successful candidate will oversee a small team of up to 5 people and will report directly to a Manager and/or a Partner Various assignments from both the general accountancy practice and trust service provider Timely preparation of financial statements Overseeing and checking of taxation and VAT returns and assessments Review work and organise and co-ordinate the assignment of work for junior staff Assisting, supervising and training junior members of the team Conducting appraisals, training sessions and attending management meetings Ensuring that clients adhere to the compliance procedures liaising with the Compliance team to ensure appropriate due diligence and know your client forms are held. About you... Newly qualified, practice trained, ACCA or ACA An excellent communicator with strong organisational skills who is able to lead and help train more junior members of staff Discretion, diplomacy and a confident approach are a must Audit experience is not a necessary requirement The Reward... Full time business hours, permanent position; Salary in line with experience; Company benefits package

Client Accountant/Bookkeeper...

PP11169
Customer Services & Sales
Full Time, Permanent
Entry Mid Level
Due to expansion, our client is seeking a Senior Client Administrator/Bookkeeper on a permanent full-time basis to be based in their office in Central Ramsey. The Role... Processing of bank payments and receipts Processing of creditors invoices, debtors invoices and property rental statements Financial statements for trusts and companies Monthly/Quarterly management accounts Bank reconciliations General Administration Journal entries Audit assistance – Accounting reports and supporting documents About You... To excel in this role, you should have the following attributes: Be qualified, part qualified or qualified by experience Previous experience of working within the CSP sector (Essential) Excellent organisation and time management skills A positive, flexible, and proactive approach to work Proficiency in Microsoft Office applications Working knowledge of ViewPoint The Reward… Competitive Salary Ramsey based role

Marketing Executive, Contract...

PP11170
Marketing & Business Development
Temporary/Contract
Entry Mid Level
Our client is looking to hire a Marketing Executive for a 4 - 6 week period on a full time basis to complete website content migration from their old CMS to a new one. The Role... The work will include, but not limited to: Basic audit of old sitemap to remove duplication and broken links and creation of new site-map Creating web-pages and layouts on our new CMS (Umbraco) with pre-set design and content blocks Sizing and re-sizing images to new formats A review of content of the website to remove out-dated information Testing of website for mobile/desktop optimisation Liaising with website developer and team members Ensuring copy is SEO optimised and all pages have updated meta tags and descriptions About you... Previous similar experience required Experience with maintaining and updating websites for other companies and experience with working on CMS like Wordpress or Umbraco Basic graphic design experience (canva or adobe in-design) Copywriting experience (desirable) Google Analytics experience (desirable) The Reward... Weekly paid salary

Executive Assistant, Contract...

PP11165
Fiduciaries
Temporary/Contract
Entry Mid Level
Our client is looking for a new Executive Assistant for 12 months. This role is on a part time (25 hours) or full time basis and will provide administrative support to the Board of Directors and the senior management team. The Role... The roles core duties will include Various admin duties, such as; diary management, travel bookings and arrangements Collation of Board packs and taking of minutes Events co-ordination for local boards About You... You will need: Previous experience in a similar role Ability to deliver to deadlines Ideally possess working knowledge of Microsoft, Excel and Navision The Reward... A competitive salary, along with company benefits

Project Assistant, Contract...

PP11166
Fiduciaries, Project Management
Full Time, Temporary/Contract
Entry Mid Level
Our client, a corporate service provider, is looking for a project assistant to join their team on a 6 month contract. The Role… The successful applicant will be part of a busy project, reviewing and managing client information. The responsibilities of the role will grow and adapt to changing needs and demands, however core duties will include: Supporting the collection and storage of client data and ensuring all information is up to date and held in relevant systems Supporting the implementation of relevant software to enable delivery of project specific work Drafting correspondence and emails Handling telephone enquiries on administration matters with internal and external clients Ensure compliance with company standards, policy and procedures About You… Our client is looking for someone who can bring a range of skills and experiences to the team, including: Previous experience in a trust and corporate environment Excellent communication skills Ability to meet strict deadlines High technology literacy Knowledge and experience of NAV and Laserfiche The Reward… You’ll receive a 6 month contract, alongside: Douglas based office location Competitive salary

Accounts Payable Associate...

PP11167
Accountancy, Actuarial & Tax
Full Time, Permanent
Mid Senior Level
Our client is looking for a new Accounts Payable Associate. You will join a Global Finance Operations function which operates on a centralised basis across multiple jurisdictions and be part of a small team of finance professionals The Role... The roles core duties will include Registration of invoices and matching purchase orders including third party expenses recoverable from clients Preparation and posting of suppliers' payments Employee expense review, payment and posting Credit card expense processing and reconciliation About You... You will need... Excellent knowledge of Microsoft office, including Excel Experience of the trust and corporate services industry and with Microsoft Accounting software (Navision/Business Central), is advantageous Experience working in an Accounts Payable function is highly desirable The Reward... A competitive salary, along with company benefits

Accounts Receivable Senior...

PP11164
Accountancy, Actuarial & Tax
Full Time, Permanent
Entry Mid Level
Our client is looking for a Senior Associate within their Accounts Receivable Team. You will join the Global Finance Operations department which operates on a centralised basis across multiple jurisdictions. The Role... The roles core duties will include Providing excellent service to Client Services teams and ensure turn around of requests from the Client Services within 24 hours of receipt Production and distribution of invoices for offices across the group within agreed time frames The set up and maintenance of resource pricing, fee data and client records related to the billing process About You... You will need: Excellent knowledge of Microsoft office, including Excel Experience of the trust and corporate services industry and with Microsoft Accounting software (Navision/Business Central) Previous experience in an accounts receivable function The Reward... A competitive salary, along with company benefits

Team Leader - Client Services...

PP11162
Fiduciaries
Full Time, Permanent
Entry Mid Level
Our client is looking for a new Team Leader within their Client Services Team. In this role, you’ll lead a team, taking overall responsibility for the day to day management of workloads providing technical guidance, mentoring, support, and training to the staff. The Role... Core duties include Managing a team of administrators to include: supervision and motivation of the team; checking and approval of their team’s output; coaching and assisting with the development and training of the team Playing an active role in managing the Team’s revenue targets including timely cash collection and utilisation and provides regular reporting to Relationship Overseer Taking responsibility for the management and achievement of the Team’s KPIs ensuring timely clearance of action points, workflows, closings etc. About You... You will need: Detailed understanding of all aspects of client administration A relevant professional qualification (STEP, CGI) with prior experience in the Trust and CSP industry Experience in managing and training a team, is essential The Reward... A competitive salary, along with company benefits

Onboarding Executive...

PP11163
Fiduciaries
Full Time, Permanent
Entry Mid Level
Our client is looking for a new Onboarding Executive. This role will provide administrative support to the Senior Management teams with regards to the onboarding of new clients, and assisting with growth business from existing clients The Role... The roles core duties will include: Provide administrative onboarding support to all RL’s across both businesses Billing & invoicing if required in relation to the initial invoices for onboarding purposes Reporting around onboarding progression, conversions and reasons why business has not converted About You... You will need: Previous experience in an onboarding role or compliance role The ability to deliver to deadlines, with good organisation, time management and communication skills Ideally possess working knowledge of Microsoft word, excel and Navision The Reward... A competitive salary, along with company benefits

Project Manager, Permanent Job...

PP11158
Project Management
Permanent
Executive Appointments
Join our client as a Project Manager in their Group Change Department! You'll play a vital role in actively managing and driving projects. This is an exciting opportunity to lead cross-functional projects that deliver business benefits on time, within budget, and to quality standards. The Role… As a Project Manager, your main responsibilities will include: Owning and being accountable for the delivery of cross-functional projects, including new products/markets, regulatory initiatives, technology projects, and operational efficiency improvements Manage project governance, including planning, issue and risk management, and project budget oversight Coordinate and oversee requirements analysis to ensure value for money Implement high-quality solutions through robust testing and ensuring delivery within agreed scope Communicate accurately and timely with stakeholders to keep them informed Ensure business and operational readiness for solution delivery About You… To excel in this role, you should possess the following skills and experience: Proven experience within the Financial Services sector Excellent skills in planning, issue/risk management, and project budget oversight Experience in managing large projects or multiple projects simultaneously Proficient in facilitation, presentation, and report writing PRINCE2 or Agile certified The Reward… Joining the team you will enjoy: Competitive salary & benefits package An inclusive work environment Opportunities for professional growth and development The chance to lead impactful projects in a dynamic department

Investments - Operational...

PP11157
Insurance & Insuretech
Temporary/Contract
Executive Appointments
Join our client as a Senior Operational Controller. Your role will be essential in ensuring timely deliverables, issue resolution, and effective operational controls. The Role… As a Senior Operational Controller, your responsibilities will encompass a wide range of critical duties, including: Understanding and troubleshooting across the end-to-end operating models with service providers. Performing transactional processing, including Corporate Actions, Trades, Dividends, Payments, Prices, and Fees across all platforms Monitoring transaction status and reconciliation reports, promptly addressing exceptions Providing support for client cash inflows and outflows Reviewing client reports and ensuring the highest quality output for clients Running and distributing reports for various purposes Recording and tracking issues raised with service providers, including review of SLD and KPIs Supporting the new client onboarding process Maintaining and updating compliance rules in relevant systems Offering support and deputising for the senior leadership team About You… To excel in this role, you should meet the following qualifications and qualities: Proven track record working within a similar position with fund or investment administration Sound understanding of investment management operations, including industry knowledge, market dynamics, and financial instruments Familiarity with regulatory obligations such as MiFID II and EMIR Intermediate-level proficiency in Excel and Word Experience in dealing with 3rd party service providers, including the creation/review of SLD and KPI frameworks, is a plus The Reward… 12 month fixed term contract Competitive salary