176 Jobs Found
Client Services Support, Temporary, Isle of Man
The Role...
You will have contact with large multi-national organisations and will need to respond to their different requirements including
Liaising with scheme administrators.
Investigating and resolving queries to internal and external customers Producing timely and accurate management information.
Ability to prioritise to ensure key financial tasks are completed within agreed time frames.
Working with Corporate Relationship Management Team to ensure excellent service is provided to key schemes.
About you...
You will have previous experience working with in a customer centric position, providing a world class customer service and
Previous financial service industry experience in a similar role is preferred within a customer service environment.
Fluent in Spanish
Experience of identifying and interpreting Corporate AML requirements
Highly organised with great attention to detail who seeks ways to improve processes
The Reward...
Based at a state of the art headquarters, with free onsite car parking you will receive
An attractive salary and generous benefits package for an employer who is committed to continuous improvement, offering access to a comprehensive range of training and development opportunities.
Infrastructure Analyst, Permanent, Isle of Man
The Role...
The role will suit a candidate who is confident in working with a wide range of core technologies with a focus on exchange and mail services, you will:
Administer the Groups technology infrastructure in line with the agreed SLAs to support the smooth running of the groups technology stack
Establish and maintain regular communications with the team and end users regarding IT activities
Develop business case justifications and cost benefits analyses for IT spending and initatives as required
Benchmark, analyse, report on and make recommendations for the improvement of IT infrastuture and IT Systems
About You...
You should have proven technical experience in an IT operation as well as:
A solid understanding of Cloud fundamentals, including, Microsoft Windows Server 2016 and 2019 operating systems, Microsoft Windows 10 & 11, Microsoft Active directory management and configuration, Microsoft Teams, Backup and replication concepts, Citrix and Mimecast
Experience in IT infrastructure maintenance support and design
Ability to apply IT in solving business problems
Ability to present ideas in business and user friendly language
Highly self motivated, proactive and strong attention to detail
The Reward...
The successful candidate will receive:
Full time, competitive salary
Benefits package
Douglas working location
Servicing Consultant, Permanent, Isle of Man
The Role...
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis
Achieve targets to maintain productivity quality and service standards
Contribute to a positive and supportive team culture
Promote positive customer/distributor perceptions continuously developing relationships aligned to Values
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained
About you...
Previous customer service experience from any industry background
Cope and manage varying workloads and pressures
Good listening skills to clearly and accurately relay messages to processing
Accurately hand off technical telephone queries to appropriate person/area
Excellent soft skills to build a rapport and create a positive customer experience
The Reward...
Competitive salary
Open to applications in both a Part or Full Time capacity
Corporate Governance Officer, Permanent Job, Isle of Man
We are looking for a corporate governance officer to provide administration, company secretarial and general management services to client companies/funds
The Role...
Joining on a permanent basis, your main duties will be to ensure compliance with applicable regulations and guidelines, and with the companys established policies/procedures and corporate governance framework, whilst ensuring high standards of customer service are met at all times. You will:
Carry out the company secretarial tasks for a portfolio of fund and company clients, including but not limited to all statutory duties
Support the clients in their general administration and management as required, including shareholder servicing, stock exchange operations, contract administration and board meetings
Assist with the opening and operation of bank accounts of fund and company clients
Assistance and fulfilment of CRS/FATCA obligation, economic substance rules etc
Ensure compliance with applicable codes in legislation, in particular but not limited to customer due diligence, in accordance with the ALM/CFT rules and the completion of risk assessments
About You...
You will have strong working knowledge and understanding of fund administration, private and listed company administration, corporate structures and governance processes and procedures, as well as:
Working knowledge of all statutory related operating systems to be used by the company
Working knowledge of stock exchange listing rules, and corporate governance codes
Previous experience within a similar role
Understanding of data protection
The Reward...
You will be based in central Douglas and will receive:
Full time, core business hours, permanent contract
Competitive salary
Supportive working environment
AEI Administrator, Temporary & Permanent, Isle of Man
The Role...
You will be involved with all activities surrounding the identifying and contacting of all High Value and new clients, for tax purposes, duties will include:
Supporting the completion of client file reviews
Corresponding with clients via email or phone
Updating the business systems with responses from client
Logging, controlling and monitoring client responses
About you...
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines is essential in this role, along with:
Experience of customer contact
Previous Administrative experience
Good Knowledge of Excel
Cope with varying workloads, pressures and people
Working in a team
The Reward...
You will be entitled to the below, plus further benefits to be detailed at offer stage:
23 days holiday to start with, including all English and Manx Bank holidays
Performance related pay scheme
Pension
Car Parking
Reconciliations Administrator, Permanent, Isle of Man
We have a brilliant opportunity to join a rapidly expanding Fintech firm in Douglas. They are looking for a Reconciliations Administrator. The ideal candidate would enjoy working in a fast-paced environment and should be excellent on Excel spreadsheets.
The Role...
Your core responsibilities will include:
Regular and accurate preparation of reconciliations
Liaising with other teams both internal and external to resolve queries
Review and improvement of internal processes and procedures
Other related tasks that become necessary as the reconciliations are progressed
About You...
You will need:
Experience of working with large volumes of data accurately
Experience of customer service and resolving queries effectively
Strong Excel skills
Analytically minded, with excellent attention to detail and numeracy skills
The Reward...
Competitive salary
Comprehensive benefits, including private healthcare, dental, and pension scheme
Customer Support Officer, Permanent, Isle of Man
Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Part Time hours - 25 Flexible on days /hours worked
Customer Support Officer, Permanent, Isle of Man
The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required
About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology
The Reward...
A highly competitive salary and excellent benefits package are on offer
Mobile Branch Driver, Permanent, Isle of Man
The Role...
Day to day duties will include:
Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
Build and maintain a thorough understanding of the local community, community hubs and key stakeholders
About You...
You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
You will ideally already have a category C1 licence, but if not comprehensive training will be provided
Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
Excellent banking knowledge
Experience within a banking environment
Second to none customer service skills
The Reward...
You will receive a comprehensive salary and benefits package
Permanent contract
Customer Service Representative, Permanent Job, Isle of Man
The Role...
As a customer service representative, responsible for the delivery of an excellent customer experience you will:
Undertake virtual face to face calls with high net worth customers on a daily basis
Assist customers through the onboarding process, fielding account enquiries and solving technical issues, whilst always ensuring the customer receives exceptional service
Explain products and services to customers in an easy to understand manner
Investigate, escalate and resolve support tickets in a timely fashion
Support compliance function to complete KYC/KYB checks on customers when required
About You...
You will have previous experience within a customer service based position within an office environment:
Extensive experience working with high net worth clients
Experience within compliance support
Knowledge and experience with Sanctions and other compliance related checks
Diligent, open minded and willing to absorb new information
Excellent communication skills over both the telephone and via email
The Reward...
Working morning and twilight shifts with the option to work a 24/7 shift pattern, you will receive a competitive salary, working for an ambitious organisation providing training and development
Administrator, Temporary, Isle of Man
Our client is seeking an Administrator for a temporary period of 3-6 months to be based within their Mortgage and Lending Operations Team.
The Role...
Respond to queries from customers / stakeholders promptly within in agreed timelines
Deliver successful customer / business outcomes by processing / authorising / investigating all transactions
Understanding customer and business needs, specialising in Fraud and Chargeback
Support mortgage customers in the Isle of Man and potentially other offshore jurisdictions
Capture and collate MI as required
About you...
Previous banking for Financial services experience would be desirable
Good customer service skills
Excellent attention to detail is required
Knowledge of mortgages would be beneficial but not essential
The Reward...
There is the potential of this turning into a longer term / permanent role for the right candidate
Salary commensurate with experience
Weekly paid
Payments Product Manager, Permanent, Isle of Man
We have a new opportunity to join a growing Fintech firm on a permanent basis. As Payments Product Manager, you will have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them. From sourcing new payment processors, to compiling business cases & commercials, through to leading the integration into the product, you will be the main focal point for payment offerings across all products.
The Role...
Your core responsibilities will include:
Drive the global strategy and define the payments roadmap for our products with the goal to reduce friction, while adding features to deliver a superior customer experience
Collecting and analysing appropriate feedback from any source that contributes towards defining requirements and product features
Working closely with internal stakeholders from the Marketing team, to deliver projects which bring value to the business.
The sourcing of new payment integrations to expand existing offering, ensuring global coverage where possible
About You...
You will need:
Previous experience working in the payments industry, with a strong knowledge of all global & localised payment options
A thorough understanding, and previous experience of working with Application Programming Interfaces (APIs)
Previous experience in product management is a must, with a proven ability to understand and translate requirements into product features and suggestions for improvements
Proven experience overseeing all elements of the product development lifecycle
Experience in confidently presenting and talking about products to an audience
The Reward...
Competitive salary
Comprehensive benefits, including health & dental insurance, pension, 25 Days annual leave + all bank holidays.
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