Are you passionate about delivering an exceptional customer journey and thrive in a fast-paced support environment? Our client is looking for a friendly and motivated team player to join their Customer Experience department as a Temporary Customer Provisioning Agent.
The Role
Help create a seamless provisioning experience across retail and wholesale services
About You
You will be a customer-focused individual with a keen eye for detail and a love of process
The Reward
The Role
Help create a seamless provisioning experience across retail and wholesale services
- Process and manage orders for fixed line, broadband, business mobile and wholesale services
- Handle incoming calls and customer queries with professionalism and care
- Liaise with ISPs, internal departments and third parties to ensure smooth service delivery
- Ensure accurate system entries and scheduling of appointments
- Work closely with billing and sales teams to ensure customer satisfaction
- Support order fulfilment including equipment dispatch and updates
About You
You will be a customer-focused individual with a keen eye for detail and a love of process
- Previous experience in a customer-facing role
- Excellent written and verbal communication skills
- Accurate, methodical and able to deliver high-quality work
- Team-oriented with a proactive and professional approach
- Genuine interest in technology and the telecoms market
- Inquisitive mindset with an appreciation for process and improvement
- Must be able to obtain a Basic Police Disclosure
The Reward
- Temporary opportunity with stability through to 31 December 2025
- Collaborative, community-minded team environment
- Valuable experience within the ever-evolving telecoms industry