Senior Customer Service Analyst , Permanent Job, Isle of Man

Bring your energy and customer service expertise to a role where you will be the trusted voice supporting clients with care and confidence.

The Role

Be the first point of contact delivering top-tier service to every customer.

• Answer incoming calls from customers in a professional and courteous manner


• Provide accurate information and resolve queries with efficiency and empathy


• Collaborate with other departments to ensure seamless customer experiences

About You

You have the experience and communication skills to thrive in a busy contact centre environment.

• Previous experience in Life Assurance ideally within a call centre setting


• Excellent communication skills and professional telephone manner


• Ability to remain calm and effective under pressure


• Confident interpersonal skills and a team focused mindset

The Reward

• Generous benefits package with onsite car parking available


• Be part of a supportive and customer driven team


• Inclusive work culture that values diverse backgrounds and experiences


• Opportunity to make a difference in the customer journey every day