Join a dynamic and people focused team where no hour is the same and every interaction shapes a great customer journey.
The Role
Bring energy and empathy to every customer interaction as the first point of contact for all queries.
About You
You will thrive in a fast paced customer centric environment and enjoy creating great experiences for others.
The Reward
The Role
Bring energy and empathy to every customer interaction as the first point of contact for all queries.
- Handle inbound customer and adviser enquiries via phone and email across a range of products
- Resolve queries efficiently and accurately while maintaining service excellence
- Achieve and maintain high quality and productivity targets
- Identify and share customer feedback to improve services and processes
About You
You will thrive in a fast paced customer centric environment and enjoy creating great experiences for others.
- Excellent verbal and written communication skills with a focus on telephone interactions
- Empathetic approach with strong problem solving ability
- Positive attitude with a desire to grow and develop professionally
- Experience in a life assurance environment is beneficial
The Reward
- Competitive salary with bonus scheme
- Generous pension contribution
- Private medical insurance
- Life assurance and income protection
- Flexible working options
- Ongoing training and development
- Inclusive and supportive team culture
- Opportunities to grow your career within a customer focused environment