Process Analyst, Permanent Job, Isle of Man

Join our team as a Process Analyst and play a vital role in shaping smarter, faster and more efficient ways of working that make a real difference to our customers and colleagues.

The Role

You will drive process improvements, working across teams to deliver innovation and operational excellence.

• Analyse current business processes to identify inefficiencies and areas for improvement


• Redesign processes to reduce timelines, remove waste, and improve first-point resolution


• Identify opportunities for digital tools and robotic process automation to enhance workflows


• Document updated procedures and process maps ensuring clarity and best practice


• Deliver accurate and timely reporting of key account information such as assets under management and in-flight transactions


• Collaborate with stakeholders across functions to improve visibility of key transactions


• Support smooth rollout of workflow implementations and procedural improvements

About You

You will be an innovative thinker with a passion for efficiency and a strong background in process improvement.

• Previous experience within the life industry


• Proven background in process analysis, documentation, and improvement


• Knowledge of risk and compliance requirements within financial services


• Lean Six Sigma or similar process improvement qualification desirable


• Strong stakeholder management and collaboration skills


• Creative problem solver with a positive can-do attitude

The Reward

• Opportunity to shape and improve key processes within a leading organisation


• Exposure to digital and robotic process automation initiatives


• Collaborative and supportive working culture


• Professional growth through varied projects and responsibilities


• Be part of an organisation that values innovation and continuous improvement