Join us as a Payments Processing Team Leader within a large financial services group and make a positive impact on customers and colleagues while developing your leadership skills in a fast paced environment.
The Role
Lead and motivate a team to deliver successful customer and business outcomes while optimising capacity and managing operational escalations disputes and risks.
About You
A confident people manager with strong leadership and analytical skills who thrives in a fast paced financial services environment.
The Reward
The Role
Lead and motivate a team to deliver successful customer and business outcomes while optimising capacity and managing operational escalations disputes and risks.
- Support process re-engineering and automation initiatives by collaborating with support functions
- Coach develop and motivate team members to achieve individual and team performance goals
- Set clear objectives and expectations and conduct regular performance reviews
- Ensure service levels are achieved through proactive resource management including scheduling absence management and workload allocation
- Maintain up to date process documents contribute to defining performance targets and report critical MI to enable informed decision making
- Deliver cost effective measures and contribute to simplifying the organisation
- Support employee engagement by fostering a positive inclusive and collaborative team culture
About You
A confident people manager with strong leadership and analytical skills who thrives in a fast paced financial services environment.
- Proven ability to engage and motivate teams to achieve business and individual outcomes
- Experience working in a financial services environment with knowledge of industry and customers
- Understanding of products processes and banking systems
- Knowledge of risk compliance and legal issues across different jurisdictions
- Ability to review processes analytically and maintain a focus on continuous improvement
- Familiarity with LEAN tools and techniques considered an advantage
The Reward
- Competitive salary and benefits package
- Contribute to continuous improvement initiatives and process optimisation
- Work within a collaborative inclusive team culture
- Opportunity for career progression in financial services operations