A rewarding opportunity to join a customer focused complaints team where your investigations make a real difference to client outcomes.
The Role
A challenging and engaging position handling and resolving complex complaints with care and professionalism.
About You
You are an analytical and customer focused professional who can confidently manage complex issues.
The Reward
The Role
A challenging and engaging position handling and resolving complex complaints with care and professionalism.
- Monitor shared email inboxes to identify complaints and redirect non complaints to the correct teams
- Record information accurately and maintain detailed records throughout the resolution process
- Acknowledge complaints within regulatory and internal service level agreements
- Investigate thoroughly in line with policies procedures and customer expectations
- Assess whether complaints are justified and recommend appropriate restorative actions
- Draft clear and comprehensive responses outlining investigation and outcome
About You
You are an analytical and customer focused professional who can confidently manage complex issues.
- Strong analytical skills with excellent attention to detail and a fair approach to customer outcomes
- Good knowledge of products offered by an international life assurance provider
- Educated to A level standard
- Previous experience in a client facing role within banking or life assurance
- Ability to write clear and complex customer communications for diverse audiences
- Confident in identifying root causes and recommending solutions to prevent future issues
The Reward
- Permanent role within an established customer services complaints team
- Opportunity to develop specialist complaint handling and investigation expertise
- Exposure to complex cases across a broad customer base
- Supportive team environment with structured management support