Take ownership of key systems and processes while working closely with colleagues to keep everything running smoothly.
The Role
A practical and service focused role supporting infrastructure applications and day to day IT operations.
About You
You are a technically capable and customer focused systems engineer who enjoys solving problems and working as part of a team.
The Reward
The Role
A practical and service focused role supporting infrastructure applications and day to day IT operations.
- Act as the first point of contact for IT support across the organisation
- Install configure and maintain desktop and server hardware and software
- Support physical and virtualised environments including endpoint security updates
- Monitor infrastructure performance capacity and security events
- Carry out routine operational tasks including backups restorations and maintenance
- Diagnose prioritise and resolve incidents in line with agreed procedures
- Escalate complex issues to specialist teams and coordinate resolution
- Maintain and support application services and investigate system issues
- Identify root causes of problems and implement preventative measures
- Support risk management activities by identifying vulnerabilities and mitigation actions
- Administer system software including installation tuning and upgrades
- Install and decommission hardware and software following standard procedures
- Maintain accurate documentation of systems installations and changes
About You
You are a technically capable and customer focused systems engineer who enjoys solving problems and working as part of a team.
- Proven experience as an infrastructure support technician or similar role
- Strong understanding of computer systems hardware software and networks
- Good problem solving skills with a practical approach to IT support
- Ability to communicate clearly and adapt style for different audiences
- Collaborative team player comfortable working across teams and cultures
- Strong verbal and written communication skills in English
- Experience with Windows domain services including Active Directory DNS and certificates
- Knowledge of VMware ESXi vCentre and Horizon VDI platforms
- Experience supporting M365 including Exchange Online SharePoint Teams and Intune
- Understanding of conditional access compliance and data loss prevention policies
- Azure cloud knowledge
- Competent in Microsoft Word Outlook SharePoint and Excel
- Relevant professional qualifications preferred
The Reward
- Hands on technical role supporting a wide range of systems and users
- Opportunity to build experience across infrastructure cloud and end user services
- Exposure to modern workplace technologies and virtualised environments
- Supportive team focused technology environment