A senior leadership opportunity to shape and deliver outstanding customer operations within a complex and fast paced wealth environment.
The Role
A strategic and people focused leadership role driving customer excellence operational performance and service innovation.
About You
An inspiring and experienced operations leader with a strong customer focus and deep financial services knowledge.
The Reward
The Role
A strategic and people focused leadership role driving customer excellence operational performance and service innovation.
- Lead mentor and develop high performing onboarding and servicing teams across UK and Isle of Man locations
- Own and deliver customer operations strategy as part of the customer services senior leadership team
- Ensure strong regulatory risk management and customer outcome controls are embedded and effective
- Use MI and data analytics to drive service performance process improvement and customer satisfaction
- Collaborate with business COO and second line leaders to align operational delivery with wider objectives
- Promote a customer centric culture and champion initiatives that enhance customer outcomes
- Own cost centre responsibilities including budget management and resource planning
About You
An inspiring and experienced operations leader with a strong customer focus and deep financial services knowledge.
- Extensive experience leading large operational teams within offshore financial services environments
- Strong knowledge of wealth products regulatory frameworks and customer servicing models
- Proven ability to lead through change innovation and new ways of working
- Exceptional stakeholder management skills with experience engaging at executive and board level
- Strong analytical capability with the ability to translate data and MI into clear actions and outcomes
- Demonstrated experience in budget ownership forecasting and capacity planning
- Confident decision maker with sound judgement in complaints risk and operational matters
- Professional qualifications in leadership strategy or financial services are desirable
The Reward
- Competitive salary and market leading benefits package
- Senior leadership role with significant strategic influence
- Opportunity to shape customer operations and service strategy
- Collaborative and forward thinking working environment
- Scope to drive innovation change and continuous improvement