Senior Admin- Maintenance, Permanent Job, Isle of Man

Join a forward-thinking financial services organisation where customer care and service excellence sit at the heart of everything we do and where your contribution will help shape a better experience for customers and advisers.

The Role

This role plays a key part in delivering high quality service by resolving queries and supporting customers throughout their journey.

• Resolve customer and adviser queries across offshore bond products


• Process updates to client and IFA information including change of IFA and trustee updates


• Handle adviser fee related queries accurately and efficiently


• Support customers and advisers across the Isle of Man and Dublin offices


• Maintain high quality and productivity standards in line with team targets


• Identify opportunities to improve processes and contribute to their implementation


• Collaborate with teams across the wider business to support a joined up customer journey

About You

You bring a positive mindset strong attention to detail and a genuine commitment to delivering a great customer experience.

• Excellent written and verbal communication skills


• Strong customer service capability with a proactive approach


• Logical and organised problem solver


• Confident self starter able to work with minimal supervision


• Adaptable and open to change within a transforming environment


• Strong team player who enjoys sharing knowledge and best practice


• Previous experience within a life assurance environment would be an advantage


• Minimum of five GCSEs at A to C or 9 to 4 including English and Maths or equivalent

The Reward

• Competitive salary with a comprehensive benefits package


• Generous pension and bonus scheme


• Private medical insurance income protection and life assurance


• Access to a wide range of wellbeing benefits and support services


• Ongoing personal and professional development opportunities


• Flexible working and a culture that supports career progression